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CUSTOMER SERVICE ANALYTICS SOFTWARE

One bad experience can scare off 32% of consumers. Create better experiences with customer service analytics software.

Don’t give customers a reason to walk away from your company. Sprinklr Modern Care’s customer service analytics deliver the real-time insights your agents need to create better customer experiences — with AI-powered dashboards that help you understand what’s working and what’s not in your contact center, spotlight agent practices to repeat (or avoid), and a full view of customer interactions across all digital and voice channels.

89%

customer retention achieved with consistent omnichannel customer service.

Aberdeen Group

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Sprinklr is trusted by the world's biggest brands
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Samsung
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Reduce contact center costs by 30%.

Sprinklr’s industry-leading AI engine analyzes contact center conversations to spot the top reasons why customers contact your brand and highlights the biggest opportunities for eliminating unnecessary contact.

Get a 16% bump in CSAT scores.

Harness AI-powered analytics to reduce friction and frustration, improve the quality of your customer interactions, and provide smoother journeys — all from a single, unified customer experience management (Unified-CXM) platform.

Increase agent productivity and performance by 30%.

Sprinklr’s customer service analytics software gives you 360° visibility into how effective each agent is, with performance audits and training recommendations that help you identify when and how to serve customers more efficiently. 

How does customer service analytics software deliver the insight 75% of companies need to improve CX scores?

Consumers expect fast, personalized interactions that feel seamless across all digital and voice channels. But this can be a challenge for businesses that need to handle conversations on an enterprise scale.

Customer service analytics software — powered by the only Unified-CXM platform — gives you a 360° view of the issues that impact customer experiences by analyzing 100% of your conversations across all channels. Reporting dashboards show how things are working across all channels, and where there are issues that slow the customer journey. AI takes these insights further, with text analytics that deliver real-time insights into customer interactions and agent performance, while CSAT prediction helps agents find the best resource to resolve a customer’s issue.

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93% of service professionals think consumer expectations are higher than ever. Satisfy them with customer service analytics.

Connect with our experts to discuss how AI-powered customer service analytics software can help your agents improve experiences and meet your support goals.

Deliver the seamless cross-channel experiences 93% of your customers expect.

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Understand where you’re succeeding and what needs to improve by viewing SLA data by team, region, product, language, and timeframe.

Help agents deliver the great experiences that make 86% of customers willing to pay more.

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Sprinklr’s omnichannel supervisor console lets supervisors easily drill into customer-agent conversations; look through data like case details, customer history, and CSAT predictions; and directly message agents.

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68% of companies don’t get measurable value from data. See what you’re missing with value realization dashboards.

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Easily quantify the time your company saves from interactions handled by conversational bots, cases handled in communities, and AI-powered agent tools.

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How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display
Trust Radius 2020 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”

Read user reviews
G2 Top 50 Products for Customer Service

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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