DIGITAL CUSTOMER SERVICE SOFTWARE
82% of consumers prefer digital customer service. Deliver it across 30+ digital channels with Modern Care.
When your customers need help, they reach out on the channels they prefer. Deliver the support your customers expect in less time across SMS, voice, chat, social, and most digital channels with Sprinklr Modern Care — built on the world’s only unified customer experience management platform (Unified-CXM) and powered by the most advanced AI engine designed for the enterprise.
increase in first contact resolution with digital customer service.
based on internal data
Sprinklr is trusted by the world's biggest brands
Reduce contact center costs up to 40%.
Power your contact center with proactive, digital-first care capabilities that increase customer satisfaction and eliminate costly escalations. Modern Care provides a seamless 360-degree view of the customer, connecting your agents to customers across more than 30 channels.
Increase customer spend by 23%.
Engage with your customers on the social and digital channels they use most — and never miss an opportunity to enhance their experiences or build loyalty. Modern Care digital customer service software provides your agents with the right tools to personalize every interaction with your customers — from support to sales.
Raise customer satisfaction by 20%.
Boost your CSAT and make your customers happier by resolving their issues proactively and in less time via digital channels. With Modern Care’s broad channel coverage of SMS, voice, chat, social, and other popular digital channels, you’ll know immediately when customers need help — no matter which channel they choose.
Digital channel usage has already grown by 30%. How can Modern Care help your contact center shift to digital care — and proactively meet your customers’ needs?
Your customers are already embracing digital-first interactions. If your company doesn’t… retaining them and earning new ones will become increasingly difficult. How can you bring your digital customer service capabilities up to speed — and ensure you keep every customer satisfied?
The solution is simple: Sprinklr Modern Care. Modern Care connects support agents to customers across multiple channels, unifies data from CRM sources and digital channels, and delivers a 360-degree view of the customer — all from one dashboard built on the world’s only Unified-CXM platform. When your agents have the tools to support and engage customers on digital channels, they can meet expectations and enhance experiences every time.
Unlock the power of unified customer experience with digital customer service software from Sprinklr Modern Care.
Connect with our experts to learn how your contact center can deliver enhanced customer experiences across 30+ digital channels.
Discover why digital channels drive the best return for your business and customers.
Learn about our AI platform’s unique customer insights vs. other platforms’.
Harness the power of Unified-CXM across your organization to drive faster growth.
Respond up to 18x faster across 30+ digital channels.
Consistently provide proactive digital customer service to your customers wherever and whenever they need support with omnichannel capabilities that capture context, sentiment, and customer information.
Boost performance and agent productivity by 40%.
Give your agents a complete picture of your customers across 30+ channels in a single interface that displays important case details collected from out-of-the-box CRM integrations and channel APIs.
Gain insights on customers and agents from one unified console.
Find out your top contact drivers and the most common reasons for escalations, then optimize your approach to deliver better customer experiences.
How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care center.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.
Increasing engagement by 172%.
By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.
Get the Essential Guide to AI for Customer Service.
Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.
Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”
G2 Top 50 Products for Customer Service
“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”
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Unify your contact center to delight your customers and empower your team.
Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.
Manage customer service across 30+ digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimize your operations with automated speech and text analytics
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