CONVERSATIONAL IVR SOFTWARE
Reduce costs by deflecting up to 70% of inbound calls with AI-powered conversational IVR
Empower customers to resolve issues on their own with Sprinklr’s Conversational IVR. Route calls to the right agents to boost efficiency and reduce service costs at scale.TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Provide high-quality call resolutions with personalized IVR journeys
Power personalized support with no-code integrations
Use no-code integrations with your CRM, CDP, and e-commerce platforms to power smarter routing and enable deeply personalized, context-rich support.
Route calls to the right agents with Sprinklr AI
Sprinklr AI categorizes and prioritizes calls in real time, routing them to the best-suited agents with the right knowledge — to resolve issues quickly and accurately.
Eliminate repetition and create seamless interactions
Retain full context of every customer interaction and effortlessly continue the conversation across channels, eliminating the need for customers to repeat themselves.
Reduce call abandonment rates with smart automations
Maximize customer retention with automated callbacks
Automatically trigger callbacks to customers who drop off during the IVR journey. Facilitate effective re-engagement by scheduling outreach at the ideal time — for your team and customers.
Deflect calls seamlessly for faster resolutions
Redirect customers from voice to digital channels with ease to reduce their wait times and provide quicker resolution.
Optimize IVR flows and lead tracking to improve customer satisfaction
Analyze trends and improve IVR journeys
Get detailed insights on your IVR with end-to-end reporting. Categorize your IVR options by demographics, location, call duration and agent transfer to identify the least and the most efficient ones — and optimize your IVR flows at scale.
Streamline and automate IVR testing
Validate IVR workflows using reusable test cases and simulated customer interactions. Access detailed failure logs to quickly identify and fix issues, reduce testing time, and ensure smoother, more reliable IVR deployment.
Identify potential leads with precision
Enable agents to acquire new customers by identifying and tracking potential leads accurately. Ensure effective campaign reporting and management using Sprinklr’s outbound voice capabilities.
Winning across the CCaaS landscape. Recognized by leading analysts.
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Frequently asked questions
Conversational IVR software advances beyond traditional rule-based IVR and utilizes advanced natural language processing and machine learning technologies to enable voice systems to understand, process and respond to human speech in a more natural and intuitive way, improving user interactions and efficiency through smart automation.
The key capabilities of conversational IVR software are as follows:
- Natural Language Understanding (NLU): Interprets user intent from speech, enabling fluid interactions as if conversing with a human.
- Speech Recognition: Accurately transcribes spoken words into text, allowing the system to process and understand user queries effectively.
- Real-Time Analytics: Empowers IVR systems with dynamic reporting, trend identification and caller insights, helping constantly upgrade and refine performance.
- Speech Analytics: Analyzes voice data to identify trends, monitor quality and gain insights into customer behavior and preferences.
- Voice Biometrics: Uses unique voice characteristics for secure user authentication, adding a layer of security to transactions.
- Call Routing: Directs callers to the most appropriate agent or department based on their spoken needs, optimizing customer service.
Conversational IVR elevates customer service by enabling fluid, human-like dialogues, swiftly navigating users to solutions or live support and minimizing delays. It prevents long waiting times, endless menus and dead-ends that most callers end up facing when speaking into static IVR. Unlike it, conversational IVR uses call data to improve and fine-tune its ability to assist callers in each consequent interaction.
Yes, conversational IVR software can integrate with your existing systems like CRMs and your service command center to ensure all the data and context flow stays consistent every time a customer interacts with the conversational IVR. So, it’s good to ensure your customer service automation ideally fits just right with your conversational IVR. Some conversational IVR solutions can even integrate with prevalent software that you may use — much like the ones offered by Sprinklr Integrations.
Let’s look at the benefits of using conversational IVR software for businesses:
- It’s adept at decoding natural language, which helps to accurately identify and resolve customer queries with less to-and-fro
- It takes on routine inquiries, significantly reducing the burden on live chat support while improving call containment and deflection
- It reduces call abandonment as more customers are able to successfully interact with IVR and get their queries resolved instead or dropping the call out of frustration or confusion
- It targets potential customers effectively through personalized outreach, showing an uptick in sales and upsell numbers
- It uses conversation analytics to catch on trends and sentiments and guide smarter tweaks to products and marketing approaches
Ready to empower agents and delight customers with smarter IVR? We can help.