OUTBOUND CALL CENTER SOFTWARE
Reach more customers with outbound call center software.
Your customers are everywhere. Reaching the right ones at the right time — to increase sales, build brand loyalty, or maximize CSAT — is a challenge. But with Sprinklr’s outbound call center software, powered by AI, it’s never been easier to get ahead of customer issues and drive higher conversion rates through targeted outreach.
77%
of customer service leaders believe automating customer service processes is a top priority.
Sprinklr is trusted by the world's biggest brands
Engage more customers with outbound campaigns.
Sprinklr accelerates your outreach efforts by adding intelligence into your dialing process and automatically importing data in real time — so agents and voice bots can target the right contacts, transfer calls, increase personalization, and deliver proactive care.
Target the right customers at the right time.
With customer segment management, you can simplify operations with custom filters and event tracking attributes that dynamically update to ensure the right messages reach the right customers.
Boost your agents’ productivity and deliver proactive care.
Our business-friendly process automation uses AI-powered, relationship-based dialing algorithms to contact customers automatically and reveal previews of which customers are being contacted — freeing your agents to focus on high-value interactions and the most important customer issues.
How can outbound call center software help you engage with more customers — without maxing out your resources?
To be everywhere your customers are — and reach them at the right times with the right messages — you need the contact center resources and technical capabilities to segment and target customers on all channels, including voice.
But how? Maximizing the reach of campaigns without over-burdening your agents with outbound call center solutions — built on the world’s only unified customer experience management (Unified-CXM) platform. With Sprinklr’s outbound campaigns, it’s easy to segment customers by strategy and quickly ramp up and launch large-scale automated voice campaigns using live agents and/or voice bots to drive better business outcomes and make the most of your contact center resources.
Scale your voice campaigns with Sprinklr outbound call center software.
Connect with our experts to discuss your contact center goals and use cases.
Sync your customer data to target the right customers.
Sprinklr makes it easy to connect your data to Salesforce, Mailchimp, Marketo, and other common tools to ensure your teams work in sync.
Automate your campaigns to connect with more customers — and reduce costs.
Handle more calls, monitor agent idle time, and keep your call drop rate under control with AI-powered dialers.
Manage every campaign from a single unified platform.
Schedule, monitor, and forecast your campaigns from beginning to end — and check on the performance of current in-market campaigns in real time.
How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care center.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.
Increasing engagement by 172%.
By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.
Get the Essential Guide to AI for Customer Service.
Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.
Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”
G2 Top 50 Products for Customer Service
“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”
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