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CALL CENTER QUALITY MONITORING SOFTWARE

Uncover actionable insights to make customers happier with AI-powered call center quality monitoring software.

Don’t just manage the quality of your customer service. Make your customers happier. AI-powered call center quality monitoring software from Sprinklr Modern Care — built on the world’s only customer experience management (Unified-CXM) platform — identifies the big gaps in your contact center’s processes and performance to uncover new opportunities to raise the bar on service.

75%

of companies want more insights into improving CSAT.

IBM

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Sprinklr is trusted by the world's biggest brands
Cisco
Samsung
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Support customers 40% more efficiently.

Understand where and how to improve quality, compliance, and performance with business-critical insights on your agents and interactions — powered by the most advanced AI engine for the enterprise.

Boost CSAT scores 200%.

Learn which tactics and responses drive positive brand sentiments — and use these insights to create better customer experiences and improve processes for bots and live agents.

Cut back contact center costs by 30%.

Automate your call center quality assurance with real-time, AI-powered conversational analytics that show you performance, service levels, and CSAT metrics all without digging for reports.

How does AI-powered call center quality monitoring software help agents and bots deliver consistently better customer experiences across every channel?

Digital interactions have transformed the customer journey — and how businesses compete for loyalty. Now customers expect exceptional omnichannel customer service no matter how they reach out and companies have to deliver it or else risk losing valuable customers. How can your contact center keep your customers happy and loyal with high-quality support on the channels they prefer?

By delivering seamless, consistent experiences across channels anywhere at any time with a unified customer experience management (Unified-CXM) platform. Sprinklr Modern Care’s call center monitoring software enables live and virtual agents to switch between channels while keeping full context of the conversation. It also ensures that conversational context is retained, previously provided information is never lost along the way, and AI sentiment detection is engaged, so your teams can deliver faster resolutions without burdening your customers for details or mishandling their support requests.

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Deliver service your customers remember with Sprinklr quality monitoring software.

Connect with our experts to discuss your contact center’s goals and use cases.

Transform all of your agents into top performers.

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Give supervisors full visibility into quality scores and key insights for each individual agent.

Turn data into action that makes customers happier.

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Give your agents the ability to know how your customers feel during every interaction with AI-powered sentiment analysis and key highlights.

Make faster decisions with real-time insights.

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Access metrics instantly without digging through reports — and know where you stand with your KPIs like service levels, CSAT, and agent performance.

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How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”

Read user reviews
G2 Top 50 Products for Customer Service

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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