GOVERNMENT WEBINAR SERIES

How Transport for London Revolutionised Their Digital Customer Service Experience

As part of our local government series of webinars, we are pleased to say that for the next one, on 8th June, we will be joined by Transport for London, and Microsoft. 

It was vital for Transport for London to improve the way customers could contact them via modern channels to build stronger relationships with travellers and radically improve customer service levels. They found the solution to their digital customer contact experience needs by taking a unified approach to customer care.

We are also joined by one of our strategic partners, Microsoft. They will provide their insight into the changing landscape of local government trends in understanding the resident’s needs, and how building great relationships can help shape service delivery.

David will then highlight Sprinklr’s experience of how residents' expectations of customer service are changing, how our sprinklr service solution can scale to meet current and future demands for different contact options across social media, messaging applications and Live Chat. Artificial Intelligence, chatbots and voice bots can promote the use of self-service which relieves the strain on customer contact centre agents

Speakers

Harriet Reynolds

Social Media Manager

Transport for London

Daniel Batts

Strategic Lead for London

Microsoft

David Hipwell

Local Government Lead

Sprinklr