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Modern Care
The world's leading digital-first, proactive customer experience solution

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Self-Service Community

Build and manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalised, data-driven one-to-one customer support

Conversational AI and Bots

Reduce costs by automating routine enquiries with conversational AI bots

Contact Centre Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Centre Automation

Automate workflows and processes – and drive more first-contact resolutions

Agent Assist

Analyse conversations instantly and reveal surface predictions, suggestions and alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research based on the most complete set of customer experience data.

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Social Listening

The real-time voice of customer insights on digital and traditional channels

Competitive Insights and Benchmarking

Analyse your content’s performance against competitors and best-in-class brands

Product Insights

AI insights from reviews and social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social and news for a complete measure of earned media

Social Engagement & Sales
Deliver a positive experience that’s true to your brand – no matter where your customers go digitally

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Social Publishing & Engagement

Plan, manage and measure brand content across more than 30 channels from one platform


Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a one-to-one chat-based commerce experience

Ratings & Reviews

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on more than 30 channels and third-party data


Encourage, measure and optimise employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk and unify reporting

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33 products. 4 robust product suites. All on the only Unified-CXM platform.

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Customer Service

Deliver seamless customer service experiences across more than 30 digital channels

Help Desk

More than 30 channels of AI-powered analysis, prediction and suggestions — in one place

Social Listening

The real-time voice of customer insights on digital and traditional channels

Contact Centre

Manage customer care on more than 30 digital channels from one AI-powered platform

Social Media Automation

Plan, manage and measure brand content across more than 30 channels from one platform

Online Communities

Help customers learn from each other – and reduce agent workloads

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk and unify reporting

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How Transport for London Revolutionised Their Digital Customer Service Experience

Wednesday, 8 June 2022, 09:00 am UTC

Harriet Reynolds, Daniel Batts, David Hipwell

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As part of our local government series of webinars, we are pleased to say that for the next one, on 8th June, we will be joined by Transport for London, and Microsoft. 

It was vital for Transport for London to improve the way customers could contact them via modern channels to build stronger relationships with travellers and radically improve customer service levels. They found the solution to their digital customer contact experience needs by taking a unified approach to customer care.

We are also joined by one of our strategic partners, Microsoft. They will provide their insight into the changing landscape of local government trends in understanding the resident’s needs, and how building great relationships can help shape service delivery.

David will then highlight Sprinklr’s experience of how residents' expectations of customer service are changing, how our modern care solution can scale to meet current and future demands for different contact options across social media, messaging applications and Live Chat. Artificial Intelligence, chatbots and voice bots can promote the use of self-service which relieves the strain on customer contact centre agents


Harriet Reynolds

Social Media Manager

Transport for London

Daniel Batts

Strategic Lead for London


David Hipwell

Local Government Lead


Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Register Now

Wednesday, 8 June 2022, 09:00 am UTC


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