AI VOICE BOTS
Boost customer satisfaction with instant, 24/7 support from Sprinklr Voice Bots.
Your customers won't wait on hold – and traditional IVR systems won't make them any happier. Give them the immediate, personalised support they deserve with Sprinklr Voice Bot assistance, accessible self-service options and instant live agent transfers the minute they call – all powered by AI and built on the only unified customer experience management (Unified-CXM) platform.
of consumers expect a response within five minutes.
Sprinklr is trusted by the world's biggest brands
Bring down service costs by more than 98%.
Put an end to ever-increasing case volumes – and costly agent escalations that average $8 an interaction – with AI-powered, bot-led interactions (which can cost as little as 10¢) and self-service solutions (available in multiple languages).
Give your customers instant support. 24/7/365.
Immediately help your customers no matter how they reach you with Sprinklr AI bots that can resolve issues instantly – all without putting customers on hold or routing them through impersonal interactive voice response (IVR) experiences.
Help your agents become 40% more productive.
Respond to repetitive customer issues with Voice Bots and give your agents the power to respond to incoming calls via email, SMS or WhatsApp instead – so they can focus on more complex issues that actually require live phone assistance.
⅔ of customers say that valuing their time is critical to great service. How can Sprinklr Voice Bots help your contact centre deliver?
Customers want to resolve issues fast and with the least effort possible. How can your contact centre deliver the immediate, seamless help that customers expect the minute they call without adding more agents, or overburdening the ones you already have?
Frustrating IVR journeys or forcing customers to wait on hold aren’t the right answer. Sprinklr’s AI-powered conversational Voice Bots – built on the only Unified-CXM platform – answer voice calls instantly, so customers know your company values both their time and their happiness. At the same time, by delivering self-service options, personalised interactions and easy transfers to live agents, Voice Bots give your contact centre the capabilities to serve customers instantly, 24/7, at scale, all at a fraction of the cost of live agents.
Respond instantly to customer calls with Sprinklr Voice Bots.
Connect with our experts to discuss your contact centre’s goals and use cases.
Make customers 20% more satisfied with 24/7 support.
Route calls anywhere in the world to customised, industry- and company-specific bots and automated systems – all trained on highly accurate AI models that learn and improve over time.
Give customers the service they expect – and deserve.
Never let another customer wait on hold again – give them a faster, more personalised alternative to traditional IVR systems with Sprinklr Conversational AI Voice Bots that are trained and ready to solve issues immediately.
Reinvent your contact centre with AI.
Sprinklr analyses the data to surface the top reasons why your customers call, and mines review insights to spotlight which contact drivers have the biggest impact on your business. Then you can leverage that information to build conversational flows that resolve similar future cases automatically.
How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care centre.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.
Increasing engagement by 172%.
By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours and 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.
Get the Essential guide to AI for customer service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'
G2 Top 50 Products for Customer Service
'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'
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Manage customer service across more than 30 digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimise your operations with automated speech and text analytics
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