In this article, learn about the best practices to follow for Jabra headphones. 

Jabra headphones are used by agents in call centre for communication with customers. The following list contains the best practices that agents need to follow for better call quality when they are using headphones. 

Do’s and Dont’s for Jabra headphones 

Here are the steps for using the headphones properly.

Do’s: 

• Always connect the Jabra Headphones through Jabra Link. Don’t directly connect the headphones through bluetooth.

• Use the Jabra Direct Application to customize the audio settings. 

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• Keep Jabra Direct and Firmware up to date.  

• If you are facing any issues with the headphones, reach out to your IT team to update the firmware for the headphones and Jabra Link. 

• Always connect through Jabra link, not through the Bluetooth. 

• Check for latest updates in the Jabra Direct App. 

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Don'ts: 

Here is the step that is advisable to avoid.

Don’t Pair with Multiple Devices Simultaneously if Unnecessary. 

Preferred Audio Settings in Jabra Direct App

Here are a list of Settings that you need to turn OFF:

• Answering call through rotating boom arm

• Boom Arm Mute

• Auto Reject Call

• On-Head detection

• Auto-Resume by Motion Detection

• Mute- Call by on Ear detection

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Settings that should be turned on 

Here are a list of Settings that you need to turn on:

• Auto Sleep should be set to Never. 

• Turn Mute Reminder tone to ON. 

• Turn Earcup headphones to ON. 

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Use the remaining settings, that are not mentioned in this document, on the basis of user preferences. 

Preferred Audio Settings in Jabra Link  

Set the Wireless range to Normal.