Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.

Prerequisites for creating Time Off requests:

• Sprinklr WFM must be enabled for the environment.

• Create Request permission under the Time Off Request section in the Workforce Management module.

Follow these steps to create a Time Off request:

1. Select My Requests from the Left Pane to open the My Request Dashboard page.

2. Click the Leave Request button at the top right of the page to open the Time Off Request page. You can view your accrued Time Off balance on the right half of the Time Off Request page.

3. Fill in the required fields on the Time Off Request page. Fields marked with a red dot are mandatory. Below are the descriptions of the fields on this page:

   1. Time Off Activity: Select the Time Off you want to apply from the list, such as casual leaves, earned leaves, sick leaves, and more. This determines the details of the Time Off, such as whether it is paid or unpaid. (Required)

      Note: The options shown in the Time Off Activity list are determined by the Time Off Policies assigned to you.

   2. Time Off Length: Choose whether the Time Off is for a Full Day or a Partial Day. (Required)

   3. Time Off Duration: Specify the duration for which you are requesting the Time Off. (Required)

      ​

      1. Full Day: If "Full Day" is selected in the Time Off Length field, choose the day(s) for the Time Off request.

         Note: For Full Day Time Offs, the amount deducted from your balance will match your scheduled daily working hours. For example, if your standard shift is 8 hours, then 8 hours will be deducted from your Time Off balance.

         

      2. Partial Day: If "Partial Day" is selected in the Time Off Length field, choose the day(s) for the Time Off request. Then, enter the start time in the Start Time field and specify the duration in the Duration field.

         If multiple days are selected, click the "Add Value" button to apply for multiple partial Time Offs with varying or identical start times and durations.

   4. Reason: Mention the reason for the Time Off.

   5. Supporting Documents: Upload the necessary documents for your Time Off request. This field is mandatory if the selected Time Off Activity requires documentation. PDF, JPEG, and PNG files are supported.

4. Click the Add Request button to request multiple Time Offs.

5. Click the Request button at the bottom right of the page to submit the Time Off request(s).

The Time Off request(s) will be sent to the your manager for review, or will be auto-approved, depending on the Time Off Policy configuration. This completes the process of creating Time Off requests.