Sprinklr’s Guided Workflows offers a modular permission system that allows administrators to assign specific access levels to users based on their roles and responsibilities. This ensures secure, scalable, and efficient collaboration across teams.

This article outlines the available permissions for each of the three core components of Guided Workflows:

• Guided Workflow Manager / Guided Workflows

• Guided Workflow Applications

• Global Variables

Assigning Permissions

Permissions for Guided Workflow Manager, Guided Workflow Applications, Global Variables can be easily managed by creating Global Roles or Workspace Roles and selecting the appropriate module and permission level for each user group.

The following permissions are available for the modules :

• View: Read-only access to view configurations and settings.

• Edit: Ability to create and modify content.

• Delete: Permission to remove workflows, applications, or variables.

• Deploy: Rights to activate or pause workflows and applications.

• Lock/Unlock: Control over locking configurations to prevent unauthorized changes.

More more details refer to the Permission Matrix for each of the modules .

Permission matrix for Guided Workflow Manager

Permission matrix for Guided Workflow Applications

Permission matrix for Global Variables