Overview

The Jira Connector connects Jira and Sprinklr to streamline collaboration and enhance workflow efficiency. This article provides an overview of the connector's capabilities, benefits, and implementation process. 

The Jira—Sprinklr Connector offers several key features that facilitate seamless collaboration. First, it allows teams to automatically synchronize data between Jira and Sprinklr, ensuring that the most up-to-date information is available to all stakeholders. This synchronization eliminates the need for manual data entry and reduces the risk of errors, saving valuable time and effort. 

With the connector, teams can create Jira issues directly from Sprinklr, enabling customer-facing teams to quickly report and track any customer issues or feature requests identified on digital platforms. Likewise, project teams/developers can access relevant Sprinklr data within Jira, providing them with valuable insights into customer feedback and sentiment, which can guide their development decisions.

Furthermore, the connector facilitates seamless collaboration by enabling teams to link Jira issues with Sprinklr cases. This linkage allows for comprehensive tracking and contextually relevant communication, ensuring that all relevant information is readily available to both teams. As a result, collaboration becomes more efficient, leading to faster issue resolution and improved customer satisfaction.

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Use Case

Link Jira Ticket by Searching

When using the Jira - Sprinklr Connector, users can easily link a Jira ticket with a Sprinklr case by performing a search. Within the Sprinklr platform, the Jira connector provides a search functionality that allows users to find and select the relevant Jira ticket associated with the conversation. Once linked, the Jira ticket and the Sprinklr conversation are connected, enabling seamless tracking and collaboration. The Sprinklr Jira connector offers two options for searching Jira tickets:  

• Simple Text search 

• Advanced JQL search. 

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The Simple Text search option enables users to enter keywords or phrases related to the Jira ticket that they want to link. This search functionality quickly scans the Jira ticket database and presents users with a list of potential matches based on the provided search terms. Users can then select the appropriate Jira ticket from the search results to establish the link. 

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For more advanced search, the Advanced JQL (Jira Query Language) search option is also available. This option allows users to build complex search queries using JQL syntax, incorporating various criteria such as issue type, project, assignee, status, and more. By leveraging the power of JQL, users can narrow down the search results and locate the exact Jira ticket they need to link with the Sprinklr conversation. 

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Create New Jira Ticket

With the Jira - Sprinklr Connector, teams using the Sprinklr platform can directly create new Jira tickets without leaving Sprinklr. When identifying customer issues or feature requests on digital channels, the connector provides an option to generate a new Jira ticket with relevant information automatically populated. This feature saves time and reduces the risk of manual data entry errors, ensuring that important customer feedback is captured and addressed promptly by the development/project teams. 

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Unlink Jira Ticket 

The Jira - Sprinklr Connector also allows users to unlink a Jira ticket from a Sprinklr case when necessary. This feature is particularly useful in situations where the connection between the Jira ticket and the conversation is no longer relevant or required. By simply selecting the Unlink Jira option within the connector, users can unlink the ticket and conversation, ensuring that the information remains accurate and up-to-date. 

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View Linked Jira Ticket Details 

One of the key advantages of the Jira - Sprinklr Connector is the ability to view linked Jira ticket details directly within the Sprinklr platform, all in the same pane. This feature provides users with immediate access to important information related to the linked Jira ticket, such as its status, priority, assignee, and comments. By having these details readily available, user can make informed decisions and take appropriate actions without the need to switch between multiple platforms or windows. 

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