Survey Logics enable dynamic, personalized surveys by applying rules or conditions to questions, shaping the survey flow based on respondents' answers. This allows users to customize the survey experience, ensuring only relevant questions are shown. The result is a streamlined and engaging survey journey that adapts in real-time.

The logic flowchart visually represents the different paths respondents may follow based on their responses. It provides a high-level overview of the applied logic and potential branching scenarios within the survey. Additionally, the flowchart allows you to execute various actions related to question logic, further enhancing survey customization and functionality.

Sprinklr Surveys offers two main types of Survey Logics that can be applied to questions:

• Skip Logic: Skip Logic can be applied to a question, and based on the responses to that question, it allows the user to skip ahead to a later question in the survey (or even directly to the end of the survey). This ensures that respondents only answer relevant questions, improving the overall survey experience and reducing unnecessary questions.

• Display Logic: Display Logic can be applied to a question, or even to specific answer choices or statements within a question. It ensures that these elements are conditionally displayed based on the responses to previous questions in the survey. This allows for a more personalized and relevant survey experience, where respondents only see questions or options that are applicable to them.

Business Problems Solved

• To collect meaningful feedback without overwhelming respondents with unnecessary questions. Using features like Skip Logic ensures that respondents only see questions relevant to their experiences. With Display Logic, questions are personalized based on previous answers, creating a more focused and engaging survey journey. After launching the survey, they monitor completion rates and use built-in insights to identify key trends, helping inform data-driven decisions and improve overall strategy.

• To gather targeted feedback from a specific group of respondents who recently transitioned to a new service tier. Using Display Logic, they tailor the survey so that only relevant questions appear based on each respondent's experience. After collecting responses, they use Custom Reports to filter and analyze feedback, revealing key insights that highlight opportunities for improvement. These insights inform internal initiatives, and the results are later incorporated into future surveys to measure impact and validate changes.

Streamlined surveys improve flow by skipping irrelevant questions, enhancing user experience and boosting response quality and completion rates.

Prerequisites

• You must have Permission to access Customer Feedback Management.

• View and Edit permissions for the Survey Builder are required

Steps to Navigate through Logic Flowchart

Let's look at the pre-requisites and the navigation:

Navigation Steps

1. Click the Logic flowchart button (on the top right corner or the builder or in the question. card).

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Manage Logic Flowchart

Edit Logic Flowchart

1. Click Logic Flowchart.

2. Hover over a question card.

3. Click Edit to open the logic page (This allows to edit logic in a survey and change the logic flowchart).

4. You can now configure the Skip and Display Logic.

   

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