Reward Engine Overview
Updated
Purpose of the Reward Engine
The Reward Engine is designed to boost user engagement on the Advocacy platform by providing a customisable system for admins to set up and manage redeemable rewards.
This feature is part of the platform’s gamification suite. It helps motivate advocates by letting them exchange points for rewards, encouraging sustained engagement.
With the help of Reward Engine, Admins can now:
Set up an automated points-to-token conversion ratio, tying points to monetary rewards.
Define reward properties, including dollar value per token and expected ROI multiplier.
Manage the approval, rejection, and redemption of reward requests.
By configuring these settings thoughtfully, admins can create a reward system that aligns with organisational goals, incentivises advocates, and supports the platform’s gamification objectives.
Key Components of the Reward Engine
Reward Settings: In this section, admins set the foundational configurations for rewards, such as points-to-token conversion ratios, dollar values per token, and token expiry settings.
Reward Creation and Management: Here, admins create individual rewards, define their costs, and set the token requirements needed for redemption.
Reward Request Approval and Tracking: Admins can view, approve, or reject reward requests and track the redemption status of each reward for accountability.
Note: You can only redeem a reward once. After you redeem a reward, you must choose a different one, as the same reward cannot be redeemed again.