Prerequisites for reviewing Shift Change requests:

• Workforce Management should be enabled for the environment.

• You must have access to the Workforce Manager Persona App.

• View and Manage permissions under the Shift Change Request section in the Workforce Management module.

Follow these steps to review Shift Change requests:

1. Go to the Workforce Manager Persona App on the Launchpad.

2. Select Request Dashboard from the Left Pane.

3. Scroll to the Shift Change Request column on the Request Dashboard. This column will show the existing Shift Change requests and their details.

   

4. Click the Review button corresponding to the Shift Change request to be reviewed. This will open the Approve Shift Change Request dialog box.

5. Click the Approve button to accept or the Reject button to decline the Shift Change request. You can also leave a note.

This completes the process of reviewing Shift Change requests. If the approval workflow includes Tiered Approval, the request will follow that workflow and be forwarded to the next user for their review.