UGC Rules apply to user-generated content or their associated profiles when UGC is brought into the Sprinklr platform. Rules for UGC allow you to automate your UGC workflows and create efficiencies that save time and ensure uniformity in the way that UGC is tagged, assigned, and routed.

UGC Rules can be used to apply properties to incoming UGC, split UGC assets so that your assets are broken down into text and media components, assign to users or queues, suggest content, and more.

To Create UGC Rules

1. Click the New Tab icon . Under Governance Console, click Manage Rules within Platform Setup.

2. In the top right corner of the Manage Rules window, click Create New Rule. 

3. On the New Rule window, fill in the required details. Select UGC from the Context dropdown. For more information, see Create a Rule. 

4. On the Rule Builder window, click the Addition icon  and select Add Condition.

5. On the Edit Condition pane, enter a Name for your condition. 

6. Under Condition Applies To "User Generated Assets on creation or update", select the desired condition from the Condition dropdown. For example, you can select Status from the Condition dropdown and select Suggested from the Select Values dropdown. You can add more conditions by clicking Add another Condition.
   

7. Under the Condition Applies To "The profile associated with User Generated Assets", select the desired Condition from the Condition dropdown. For example, you can select Gender from the Condition dropdown and enter Female in the Input Text field.
   

8. On the Rule Builder window, click the  icon on the Yes branch of the above condition and select Add Action to add the action.

9. On the Edit Action pane, provide a Name for your action.

10. Under Actions To "Update User Generated Assets", select the desired action from the Action dropdown. For example, you can select Status from the Action dropdown and Suggested from the Select Values dropdown. You can add more actions by clicking Add another Action.
    

11. Next, under Actions To "Profile associated with User Generated Assets", select the desired action from the Action dropdown. For example, you can select Add to Partner Profile Lists from the Action dropdown and Universal Profile List from the Select Values dropdown. You can add more actions by clicking Add another Action.
    
    After adding the desired conditions and actions to your rule, it will look like as shown below.
    

12. Click Save in the bottom right corner.