Set a User's Default Handle
Updated
When a default handle is set, the response account used will default to that handle. This preference will only affect responses made over that channel.
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Admin Set-up Admins have the ability to set default handles for users. |
To Set Default Handles for a User
- Click the New Tab icon
. Under the Governance Console, select Users within Platform Setup.
- Hover over the user Options icon
for whom you'd like to set a default handle and select Update Default Handles.
- In the Update default handles for User pop-up window, fill in the desired details. For more information, see Update Default Handles — Field Descriptions.
- Click Save in the bottom right corner of the Update default handles for User pop-up window.
Update Default Handles — Field Descriptions
| Term | Description |
| Select Channel | Select the desired social channel from the drop-down menu. |
| Select Handle | Based on your selected social channel, select the desired handle from the drop-down menu. |
| Add New Default Handle | Click this to add a new default handle for the user. |
To Edit Default Handles
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In the Users window, hover over the user Options icon
and select Edit. You can make the desired changes under the Default Handles section.
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Click Save in the bottom right corner.