Define Skills and Tasks

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Step 2: Define Skills and Tasks

In this step, you will define what your Agent Copilot can do by configuring Tasks and Skills. Tasks are collections of actions your Copilot performs in specific scenarios, while skills are the building blocks of those tasks—essentially, individual micro-capabilities like fetching data or processing

Knowledge Base Article

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Define Skills and Tasks

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Agent Copilot

Introduction to Agent Copilot

Get Started with Agent Copilot

Data Management

Define Skills and Tasks

Additional Settings

Widget Configuration

Configure Agent Copilot Widget in Care Console

Agent Copilot Capabilities

Agent Copilot Reporting

Service Agent Personas