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TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

marketing

Knowledge Base Article

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Publish TikTok Ads

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Metrics and dimensions: Use cases

As PR and Corporate Comms professionals, your key job function is Reputation, i.e. the brand image that you work hard to build and the brand perception that others have. And effective Reputation management begins with measuring your PR efforts accurately. Releasing press releases or having articles

Insights

Knowledge Base Article

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Metrics & Dimensions

SH
What is the Ads Manager?

In the Sprinklr Ads Manager, you can view and manage your Ad entities of all channels on a single platform. Advanced filtering, grouping, and viewing options provide seamless management for all your ad campaigns. A large number of options, such as creating campaigns in bulk and making quick changes

marketing

Knowledge Base Article

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Getting Started

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Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

social

Distributed

Sprinklr Social

Instagram Capabilities in Distributed

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Knowledge Base Article

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Channel Limitations (Distributed)

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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Insights

Topic Queries

Knowledge Base Article

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Topic Management

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Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Service

Knowledge Base Article

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Continuing Live Chat Conversations via Email

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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Survey Summary Report

The Survey Summary Report shows the summary and status of the Survey sent to the customer associated with the Case, including whether the survey is filled out, in progress, or just opened. It belongs to the Survey Reports Report Group.The Survey Summary Report provides the total count of Surveys sen

Service

Knowledge Base Article

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Detailed Report Glossary

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Mark Custom Fields as Favorite at Bulk for All Distributed Users

Admins can mark Custom Fields as Favorite for all the users across the platform. By doing that it will appear for every user as a favorited field in the Overview Section. However, individual users, if they want to, can un-favorite a field marked as favorite by the Admin.Steps to Mark Custom Fields a

Mark Custom Fields as Favorite for All Users

social

Mark Custom Fields as Favorite

Social - SES

+1

Knowledge Base Article

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Governance (Distributed Admin)

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Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

Knowledge Base Article

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Custom Rich Menu

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Understand Message Cards in Calendar View

Message cards within the Month, Week, and Day periods of the Calendar view allows you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Also, you can Show or Hide Properties and Time-Axis in day and week views for a more compact vi

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Smart Responses Workflow in Care Console

​To use Smart Responses in Care ConsoleWhen a customer initiates a Live Chat conversation, a new case is automatically created and assigned a New status in the Care Console.Once the customer message appears in the conversation pane, Smart Responses will automatically appear above the Reply box. Smar

Agent Console

Care Console

Service

Smart Responses

Knowledge Base Article

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Smart Responses

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

Service

Knowledge Base Article

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Geo Location Templates

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DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

marketing

Knowledge Base Article

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Reporting for DCO

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Enhancing Self-Service Support

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to allow them to manage their purchases, obtain support, and engage with the brand efficiently, reducing the need to seek help.​Knowledge Base and FAQs: Sprinklr’s self-serve knowledge bases and FAQ

Service

Knowledge Base Article

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Self-Service Support

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Buy Phone Number and Add Regulatory Bundle

Buy a Twilio Phone Number from ConsoleTwilio's Console site allows you to quickly search and provision phone numbers for your project. From the Console search, filter phone numbers based on location, phone number type, capabilities, and more - all with our easy to use GUI. Continue reading for

service channels - voice

Service

Knowledge Base Article

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Buy Phone number and Adding regulatory bundle

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Tiktok Best Practices

In this article we will cover the best practices for utilizing TikTok Business in Sprinklr.Best practicesWhat are the best practices to set up and use this feature?As best practices, please ensure the following:Always ensure that when adding the account, you have Admin access to the TikTok Business

#best practices

social

Best Practices

TikTok Business

Knowledge Base Article

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Know more - TikTok

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Autofill Account Types based on Pre-Defined Conditions

By setting “Account Type” as an action in Autofill Rules under “Actions To Change properties of Message”, you can Autofill the account type and template fields while creating a message in the Publisher.How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collabor

marketing

Rule Engine

Accounts

Autofill Rule

Knowledge Base Article

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Autofill Rules

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How to See Adobe Insights in Ads Reporting & Ads Manager

In Ads Reporting, you can use a specific set of metrics to create Ads Reporting widgets that combine Adobe Analytics data with your web and social ad performance data. To learn more about adding a reporting widget, see Add Widgets to the Reporting Dashboard.In Ads Manager, you can use Adobe Analytic

marketing

Knowledge Base Article

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Reporting & Analytics

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Configure Details in your Messages using Show Properties & Time Axis in Editorial Calendar

Show/Hide Properties and Time Axis:The option to Show Properties in Configure View Settings is available only when you select Large as your message card size. Whereas, the option to show or hide the Time Axis is always available irrespective of the card size you select for your view. Users can enabl

Editorial Calendar

marketing

Editorial Calendar Views

Message Cards

Knowledge Base Article

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Calendar Actions