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Smart Rule FAQs

What are the channels supported for Smart Rules configuration?You can configure Smart Rules for the following channels:FacebookTwitterLinkedInPinterestSnapchatLINENextdoorGoogle AdsTikTok​What Sprinklr products are required to use Smart Rules for Listening?Sprinklr Insights (Listening) and Sprinklr

Knowledge Base Article

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Getting Started

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Integration Types Supported for MS Teams

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS Teams. Supported IntegrationsEmbed Based Content Feeds  Broadcast  ImportanceBrands

Advocacy - SES

Social - SES

Knowledge Base Article

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Integrations

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Use Cases of WhatsApp Flows

Note: Before you begin, familarize yourself with a general idea of WhatsApp Flows found here WhatsApp Flows have diverse applications across industries such as retail, e-commerce, services, finance, and ed-tech, spanning the entire customer journey. This versatility offers brands the opportunity to

Knowledge Base Article

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WhatsApp Flows

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Set up Web Analytics to Track Link Attribution and Link Clicks

Advocacy Admins can effortlessly monitor website traffic by utilizing Web Analytics, specifically tracking the visitors accessing the website through links embedded in the posts shared by Advocates. Why Web Analytics is Important With Web Analytics, Advocacy Admins can monitor how their post is perf

Advocacy - SES

Social - SES

Knowledge Base Article

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Link Click Tracking

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Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

Knowledge Base Article

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Setting up Strategy Groups

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

article:howto

macro actions

stage:final

+1

Knowledge Base Article

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Macros

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Listening Domains Lists

Organize your source management with Sprinklr's Domain Lists by focussing on valuable insights from the relevant websites with just a few clicks.Sprinklr's Domain List feature aids marketers and businesses that are looking to streamline their online listening and content management strateg

listening domains lists

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Use Linkedin Reactions

LinkedIn Reactions are a set of expressions that offer users a way to participate in conversations easily, and communicate with their network. In this article, you will learn about how to use LinkedIn reactions in Sprinklr.Like, Unlike, React to PostsClick the New Tab icon . Under the Sprinklr Socia

Knowledge Base Article

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Engagement on Linkedin

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Set Collapsed Filters as Default in Distributed

In the Asset Manager, Engagement Columns, and Contacts windows, you can view the filters in the right pane, which appear long, as there are multiple options under each filter category. If you want an enhanced experience of using the filters, you can enable the collapsible filter capability. You can

Social - SES

DST - SES

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

Knowledge Base Article

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Entity Specific Settings for Voice Cases

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Create a Message Idea

Learn how to create Message Ideas which are content placeholders that do not require full message details such as the actual message content, details, and targeting. Create Message IdeaIn the top right corner of the Navigation Bar click the Publishing Options icon and select Create Message Idea from

Message Idea

publishing

Knowledge Base Article

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Content Creation

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Multilingual Translations of Reporting Dashboards

With the export/import functionality, you can easily translate dashboards, reports, metrics, and dimensions into any language directly from your environment.The export Excel file will include options to add different translated versions for each entity (such as dashboards, widgets, custom metrics, s

Knowledge Base Article

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Translation Use Cases

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Executing Guided Workflows via Rules

Configure the Rule for Triggering Create a case update rule to trigger the guided workflow.Set the triggering conditions as you would for any rule configuration.Under the rule’s action, select Trigger Process within the Universal Case category.Choose the specific guided workflow to trigger under Tri

Knowledge Base Article

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Initiating a Guided Workflow

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Add a StopWatch

The stopwatch feature enables automatic completion of the task after which it is set up. The task will be finished automatically based on the time specified on the stopwatch. In a way, it pauses the workflow for an interval and then proceeds.To Add a StopwatchWhen you are in the Workflow Engine edit

Workflow Components

Workflow Engine

Knowledge Base Article

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System Actions

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Agent Schedule Management

Agents need to see their schedule page to stay organized and informed about their work commitments. With access to their schedule, agents can plan their personal and professional activities more effectively, ensuring they are always prepared for their shifts. The “My Schedule” page shows a detailed

Knowledge Base Article

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Manage Schedule

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CSAT Rating

The Customer Satisfaction (CSAT) question enables organizations to measure how satisfied customers are with a specific product, service, or interaction. It provides a straightforward method for capturing customer sentiments, offering actionable insights that help identify areas for improvement. The

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Survey Questions

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Understand how Sprinklr identifies customer sentiment

Get acquainted with Sprinklr machine learning models to classify your customer conversations based on sentiment.Sprinklr Sentiment models are driven by Machine Learning. Training models for any language require a huge amount of data annotation. We have annotated close to a million mentions per langu

Sentiment Classification

Customer Sentiment

Listening Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

18.5 Sprinklr Social Release Notes

Knowledge Base Article

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v18.5 Spring Release (May)

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

Knowledge Base Article

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Yammer

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How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

Knowledge Base Article

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Sprinklr AI+