Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

SH
Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

social

Knowledge Base Article

 • 

Manage Facebook accounts

SH
LinkedIn Company Page Insights

You can leverage LinkedIn insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged wi

Service

Knowledge Base Article

 • 

Company Page Insights

RS
Share to Instagram in Advocacy

You can share Links, Images, and Videos (as posts, reels, carousels, and stories) from the Sprinklr Extend mobile app to Instagram. You can share it on an Instagram Feed, directly to the chat, or in the Story. Only the image or video from the Sprinklr advocacy post will be shared, meaning no text fr

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Sharing

RS
Approve/Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it.  Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to the w

Advocacy - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

 • 

User Management

RS
Sprinklr Specialised AI Service Features

Sprinklr’s Specialised AI Service Features empower businesses to deliver exceptional customer experiences by combining advanced generative AI with enterprise-grade governance and security. These features include AI-powered listening, sentiment analysis, and intent detection across millions of conver

marketing

Insights

social

Service

Knowledge Base Article

 • 

Sprinklr Service Specialized AI Use Cases

SH
Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Note: Work with your Success Manager to get this feature enabled. P

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Configuring Insights Hub

SH
Auto-Translate an Article

It is possible to automatically translate an article using Google Translate. This feature allows users to easily convert articles from one language to another, facilitating communication between people of different cultures and languages.To auto-translate articlesOn the Create Article window, select

26.1

Sprinklr Service

Knowledge Base

Service

+2

Knowledge Base Article

 • 

Translating Content

SH
Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

 • 

v18.2 Winter Release (February)

SH
How to Automate your Report Generation with Scheduled Exports

Sprinklr provides you the capability to schedule exports to automate the download of data and to schedule an email containing the exported report to other Sprinklr users or to recipients who are not Sprinklr users. For example, you can send a report of the previous week's activity to an analyst

marketing

Knowledge Base Article

 • 

Automate your Report Generation

RS
Task Creation and Edit Forms

Sprinklr uses unified Task Creation and Edit forms to standardize how you create tasks across Projects, Campaigns, Sub-Campaigns, Assets, Messages, Requests, and other entities. This consistent experience simplifies task management and provides a streamlined, cohesive workflow across the platform.In

Knowledge Base Article

 • 

Task Creation

RS
Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

End Users

SH
Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Service

Knowledge Base Article

 • 

Define daily, weekly, monthly threshold for the callers

RS
Styling Survey

Survey styling enables you to tailor the appearance of your surveys to align with your brand and improve the experience for respondents. By adjusting colors, fonts, button styles, and other elements, you can design attractive surveys that boost engagement and completion rates.Business Use CasesMaint

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Styling

SH
Paid Rule Lookback Reporting Period

Automatically pause, send email notifications, tag, and do much more with your ad campaigns based on their recent performance.​Sprinklr allows you a way to take automated actions on Ads Sets, Ad Variants, and Paid Initiatives based on Paid Reporting data from variable lookback periods. Thi

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

 • 

Paid Rule Properties

RS
ACW Recording

After-Call Work (ACW) refers to the time an agent spends completing post-call tasks such as updating case notes or logging interaction details after a customer call ends. Enabling screen recording during ACW ensures these activities are captured for compliance, quality monitoring, and training purpo

Knowledge Base Article

 • 

Screen Recording

RS
Merge Audio

The Merge Audio feature combines screen recordings and voice call recordings into a single, synchronized file, ensuring a seamless and consistent playback experience. This is especially useful when both recordings are enabled but differ in duration—such as during After-Call Work (ACW), where screen

Knowledge Base Article

 • 

Screen Recording

RS
Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

 • 

Live Chat Survey

RS
Simplified Setup for Easy Content Targeting using Custom Fields

Before setting up content targeting, ensure you understand What content targeting is and Various methods to achieve content targeting. Read this article for reference.Setting Up Content Targeting in an Advocacy Site There are multiple ways to ensure that users see relevant content: Tagging Custom Fi

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Administration

RS
Global Variables in Guided Workflows

​Global Variables are configurable values that can be defined once and reused across multiple workflows within a specific environment. They provide a centralized way to manage shared data, improving consistency and simplifying updates across workflows.​Key BenefitEfficiency: Define once, use everywh

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Global Variables

SH
What Is the Ads Widget Library?

To Navigate to Widget LibraryClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Reporting Dashboard, click Add Widget in the top right corner.NoteIf you are unable to find this option, click Enter Edit Mode in the top right corner to be

marketing

Knowledge Base Article

 • 

Widget