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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

Insights

Knowledge Base Article

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Newsletter setup

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Digital Queue Report

The Digital Queue Report provides comprehensive Queue details for all digital channels, including live chat, email, and social platforms such as Facebook, WhatsApp, and Reddit. It offers in-depth information on service levels, service rates, abandons, cases assigned, and handle times associated with

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Campaign Monitoring

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.The goal of voice c

Service

Knowledge Base Article

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Campaign Monitoring

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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Harmful Content Guardrail

The Harmful Content Guardrail helps prevent the system from generating or engaging with unsafe, abusive, or violent material. This configuration is designed to maintain a safe environment for users and ensure compliance with organizational and regulatory standards.When you enable this guardrail, the

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

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Types of Guardrails

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Customise your prompt

Overlay Popup Prompt​​FieldDescriptionPrompt Creative TypeSelect Overlay Popup Prompt from the dropdown.Prompt Creative NameEnter a creative name. It will not be visible to the customers.LayoutSelect the desired layout of the creative from the dropdown e.g. media, Headline, Content & 1

Service

Knowledge Base Article

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Configuration Steps

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Actions with Inbound Rules

Actions are executed on the inbound message or the profile associated with the message. In this article, we'll look at each Inbound Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on

Inbound Rules

Actions

social

Knowledge Base Article

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Benchmarking rules

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Agent FCR

FCR stands for First Contact Resolution. It measures the percentage (or number) of customer cases that have been resolved/closed in the first contact with the brand in a given time range. This metric can be measured for both Voice and digital Channels. FCR is a crucial measure of call center efficie

Service

Knowledge Base Article

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Voice Use Cases

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Create lead using ACW

Lead creation is the process of identifying and nurturing potential customers for business. Sprinklr provides the functionality that could help Agents to create potential leads during the call or after the call completion when they reach out to customers on voice as medium. These leads can be create

Service

Knowledge Base Article

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Create lead using ACW

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

marketing

Knowledge Base Article

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Advanced Use Cases

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Campaign Third Pane - Collaborate

When you open a Campaign in the third pane, you can access in-depth information of the campaign and collaborate with other team members through messages on the campaign.To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’

marketing

Third Pane

campaigns

collaboration

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Knowledge Base Article

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Campaign Third Pane

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Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Task Assignee Governance

Users have the ability to define Assignee Restrictions while creating tasks, restricting control over who the task can be reassigned to. Assignees can be listed according to specific requirements, whether by User / User Groups, User Defined in Custom Field(s), or Task Queue(s). How does it work?  Na

marketing

Knowledge Base Article

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Tasks

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Quora as a Benchmarking source

Sprinklr supports Quora as one of its multiple Benchmarking sources. Quora is one of the leading question-and-answer sites. Available as a firehose stream, Quora integration will enable the research community to leverage in-depth, expertly written content on a wide variety of companies, issues, and

Insights

Quora as Benchmarking source

Knowledge Base Article

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Sources in Benchmarking

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Add Sub-Campaign Brief Template

Add Brief templates to all the Sub-campaign directly without any manual effort by creating a Sub-Campaign Rule.Example Use case shown below: If the status of the sub-campaign is approved, then the “Sub-Campaign Brief Template: General” is automatically attached to the Sub-Campaign.How to set up Clic

brief templates

marketing

Sub-Campaign

Knowledge Base Article

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Sub-Campaign Rules

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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Sandbox Validation Framework

​Note: This feature is a Limited Availability feature and DP controlled. To enable this feature in your environment, contact your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.The Validation Framework in Sandbox Changeset Management process is used while moving cha

marketing

Insights

social

New Article

+6

Knowledge Base Article

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Deploying Inbound Change Set

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Campaign Autofill Rules

SummaryYou can create campaign autofill rules for auto-filling campaign properties. This rule pre-fills all the custom fields that are common to the Source and the Campaign. You can also use these rules to automate certain actions with respect to a campaign.How to Set-UpClick the New Tab icon and se

marketing

campaigns

rules

Autofill Rule

Knowledge Base Article

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Campaign Rules

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Get Compliance Score on Messages

What is a Compliance Score?View your AI-driven compliance score for each template for an account type while content is created or an image is added. The compliance score is calculated based on the number of parameters that are defined in your Smart Compliance guidelines set in the parent Campaign of

campaign management

marketing

Smart Compliance in Campaigns

Set Guidelines for Smart Compliance

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Knowledge Base Article

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Smart Compliance Scoring

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Quick Switch Between Sandbox Environments

The Quick Switch feature in the Sandbox Manager enables users to seamlessly switch between connected sandbox or production environments without the need to log out or perform complex navigation steps. This enhancement streamlines the development and testing workflow by reducing friction, improving p

26.1

Insights

social

New Article

+4

Knowledge Base Article

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Getting Started