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How to Use Campaign Monitoring ?

Use Cases Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  Live monitor and manage campaigns Collaborate with agents to increase call connectivity

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Knowledge Base Article

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Campaign Monitoring

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

Insights

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Conversational Survey

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Insights

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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Slack Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Slack Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

Social - SES

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Integrations

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How to See Adobe Insights in Ads Reporting & Ads Manager

In Ads Reporting, you can use a specific set of metrics to create Ads Reporting widgets that combine Adobe Analytics data with your web and social ad performance data. To learn more about adding a reporting widget, see Add Widgets to the Reporting Dashboard.In Ads Manager, you can use Adobe Analytic

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Content Creator Persona App

Content creators are users within an organization or external agencies who are responsible for planning, creating and publishing content across one or more marketing channels, ensuring that the content aligns with the brand's campaign objectives. A content creator would typically have the follo

marketing

Persona Apps

Content Creator

Knowledge Base Article

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Content Creator Persona App

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MS SharePoint Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS SharePoint. Supported WebpartsContent Feeds  Recommend ContentImportance Employees c

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

marketing

Third Pane

campaigns

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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X Ads Reporting Dashboards

Users can view X data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Click Create Dashboard in the top right corner to star

marketing

Knowledge Base Article

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Reporting & Analytics

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Mapping Configuration Screen for Email

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

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Mapping Configuration Screen for Email

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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

marketing

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App

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Agent Availability Live Monitoring

The Agent Availability Live Monitoring dashboard provides comprehensive and detailed insights into the availability of agents, categorized by their current status and geographical state. This powerful tool not only allows for a clear understanding of how many agents are available at any given moment

Service

Knowledge Base Article

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Detailed Dashboards

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Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

marketing

Ads Pivot

ads creative library

Roles and Permissions

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Ads Pivot

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Agent Monitoring Overview

​Pre-requisite for viewing Agent Monitoring:Supervisor persona is assigned or shared with the user. This user is mapped as the manager of certain users and have relevant permission for Barge In, Whisper, Snoop, and other call controls. Users have relevant permission for the voice application to take

Service

Knowledge Base Article

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Overview of Simplified Supervisor Experience

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Read Email Headers

Email capability includes an advanced capability that allows email header metadata to be fully read, parsed, and used throughout routing and case-handling workflows. This strengthens email-based automations by giving access to detailed information that was previously unavailable during ingestion.Whe

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Sprinklr Service

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Knowledge Base Article

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Read Email Headers

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Automate Subfolder Tagging for Incoming Emails

Effortlessly enhance your email management with the automatic tagging of incoming emails within subfolders. As each email arrives, the corresponding account-level custom field will be applied in Sprinklr, providing you with a clear indication of the subfolder to which the email belongs.This organize

Service

Knowledge Base Article

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Subfolder Tagging

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Publish to TikTok Business - Mobile Application

TikTok video posts allow TikTok users to share videos visible to followers of the user's TikTok account. This article helps you with the steps for publishing TikTok Video Posts via mobile publishing using Sprinklr.Compose TikTok Video Post via Sprinklr Web AppClick the New Tab icon . on your Sp

social

Publish a TikTok Video Post

Publish a TikTok Video Post via Mobile Publishing

Knowledge Base Article

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Create Columns & Publish on TikTok

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Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

experience:space

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Haptik Account

Haptik Client Name

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Haptik

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Set task queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

automation

Task Queues

Knowledge Base Article

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Advanced Task