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Create a Column For Instagram Story Mentions using Rule Engine

You can view the story mentions from fans on your Instagram account using the rule engine. Here we list out the steps on how to create such columns.​StepsClick the New Tab icon . Under the Sprinklr Social tab, click Manage Rules within Triage.In the top-right corner of the Rule Engine window, click

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Knowledge Base Article

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Reporting

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Handover to Dialogue Tree Skill

In Dynamic Workflow, the Handover to Dialogue Tree Skill facilitates a seamless shift from dynamic responses to a fixed dialogue tree, supporting structured interactions where predefined logic is essential.Configuring Handover to Dialogue Tree SkillPerform the following steps to configure the Handov

Knowledge Base Article

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Dynamic Workflow

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

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Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Knowledge Base Article

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Publishing Functionalities

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Requests in Production Dashboard

In this article, you will learn about viewing Requests in the Production Dashboard and the actions you can take on them from the production dashboard. Navigate to the Production Dashboards.Click on the Show Dashboard icon and then click on the Standard Dashboard dropdown. Here you can find the Reque

Request Management

Production Dashboard

Request Forms

Requests

Knowledge Base Article

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Overview

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Tasks in Production Dashboard

In this article, you will learn about the task view in Production Dashboard and the action you can take on tasks from the production dashboard.Note: With the addition of 'Request ID' as a grouping field within the Production Dashboard, you can conveniently track and manage tasks associated

Task

Production Dashboard

Knowledge Base Article

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Overview

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

Social - SES

Knowledge Base Article

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Social Copilot

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Geo Map Widget

A Geo Map widget provides an easy-to-understand visual representation of data across different geographic regions. Each country is represented by a shade to reflect the value of the data being displayed.To add a Geo Map widgetNote: The Geo Map widget can be added to any custom Listening dashboard if

Geo map widget

Knowledge Base Article

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Types of Widgets

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About the Data Engine

Sprinklr's Data Engine merges data from multiple sources into a pipeline that transforms the combined data into a single report. This allows organizations to capture all the data that streams into their businesses more efficiently than ever before. How to access Data PipelinesWithin the Sprinkl

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

Knowledge Base Article

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Setting up Skills

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access

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Best Practices for Configuring an API in Conversational AI

Sprinklr's Conversational AI can seamlessly integrate with APIs, enabling real-time retrieval of information during conversations and assisting customers in resolving their queries.Prerequisites for Incorporating an API into Conversational AIA detailed description of the API inputs and outputsA

Knowledge Base Article

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Configure an API in Conversation AI

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Version History of a Dialogue Tree

OverviewIn our day-to-day activities, we often make changes to things without really remembering them. This is when the "Ctrl Z" feature comes in handy as a lifesaver if someone makes a mistake. Similarly, when we're working on dialogue trees, many people make lots of changes, and it becomes really

Knowledge Base Article

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Dialogue Trees - Overview

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Generate an External Shareable Link

Introduction:It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get External Link option, available with any of your reporting dashboards. When you share a dashboard, the user can access that

Knowledge Base Article

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Generate an External Shareable Link

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Creating Voice Applications using API

IntroductionThis article provides information on creating and updating Voice Applications and Voice Accounts using external APIs. The API simplifies lifecycle management by enabling automated provisioning and streamlined updates through intuitive and easy-to-integrate endpoints.Use CasesRapidly prov

Knowledge Base Article

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Setting up Voice accounts

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Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

Knowledge Base Article

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Feed Setup

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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User Journey

Content Showcase AppKnowledge Base AppGuided Workflow App

Knowledge Base Article

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Self Serve Apps