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Instagram Feed Preview in Sprinklr

This article helps you with the ways to view your Instagram Feed Preview In Sprinklr. Using the feed preview, you can get an overview of your Instagram scheduled and published posts.Instagram Feed Preview in Editorial CalendarClick the New Tab icon. Under the Sprinklr Social tab, click Editorial Cal

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Other Publishing Capabilities

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Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

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Topic Query

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FAQs and Advanced Use-cases

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Tracking past assignments from reporting

Supervisors can use Sprinklr's powerful Care Reporting module for tracking details of any past assignment with respect to Agent or Work queue. In this article, we will learn about different reporting metrics and how to plot reporting widget for checking past assignments.Creating Past Assignment

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Reporting

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Sprinklr Marketing : 19.8 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.​​Sprinklr

marketing

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19.8 Release (Aug 23 - Sept 1, '24)

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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

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Account

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Create a Post

You can create a post on the Community Forum. The post can be categorized as Question, Problem, Idea, Praise, Announcements, Articles, etc. based on the options enabled.On the Community Homepage, click Post Question or the title that you have set.On the New Post window, select the conversation type

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Setting up Community

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Styling Survey

Survey styling enables you to tailor the appearance of your surveys to align with your brand and improve the experience for respondents. By adjusting colors, fonts, button styles, and other elements, you can design attractive surveys that boost engagement and completion rates.Business Use CasesMaint

Sprinklr Insights

Insights

20.10

Updated Article

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Survey Styling

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Styling Survey: Styling in Default Mode

Survey Styling offers the ability to customize the visual design of your surveys by adjusting elements like backgrounds, fonts, buttons, and more. This level of customization helps align the survey with your brand identity while enhancing the overall respondent experience. The result is a more engag

Sprinklr Insights

Insights

20.10

Updated Article

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Survey Styling

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Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

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What is an IVR?

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Filtering of Tasks Using Custom Field Values

When creating Record Card Widgets specifically at the Task entity level, you have the capability to filter tasks and customize how they are displayed within the widget based on specific custom field values. To achieve this, you can utilize the JSON editor and include the parameter "fieldType&qu

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Custom Widgets

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Bluesky Reporting Glossary

Post Insights MetricsMetricDescriptionBlueSky Post Total Likes The number of likes on your post. This is a lifetime value.BlueSky Post Total QuotesThe number of times your post was quoted. This is a lifetime value.BlueSky Post Total RepliesThe number of replies on your post. This is a lifetime value

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BlueSky

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Queue Standard Metrics Configuration

Parameters such as Service Level Agreement (SLA) based on Assignment and Response and Short Abandon Time can be updated for individual Work Queues, allowing for tailored reporting specific to each Work Queue's Service Levels. This customization ensures that changes made to the parameters of one Queu

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Updated Article

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Standard Metrics

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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

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New Article

20.10

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Text and Media

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Setting Up Salesforce Outbound Message Event Workflow in CFM

This guide provides step-by-step instructions for setting up a Salesforce Outbound Message Event Workflow in CFM. The event triggers when an outbound message is received and the specified flow conditions in Salesforce are met. Introduction to Salesforce Outbound Message Event The Salesforce Outbound

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Guided Workflow Screen Components - Phone Input

OverviewThe Phone Input component is used to collect phone numbers from users while ensuring they enter valid and properly formatted phone numbers. This component supports default country code functionality, simplifying the user experience by automatically pre-selecting the appropriate country code

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Guided Workflow Canvas

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Agent Signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to provi

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Email Signature

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Add Multiple Conversion Locations to a Facebook Campaign

Promoted Object describes the object an ad set is promoting, such as a Page or App. In Sprinklr Ads Composer, you can add multiple promoted objects to your Facebook campaign. This will create separate Ad Sets for each promoted object. You can view and add different targeting and creatives for each p

marketing

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Create Facebook Ads

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How to Create a Discord Column in Sprinklr?

After the Discord server account is added to Sprinklr, you will be able to pull in all your Discord messages and replies for that server. In the Engagement Dashboard, Sprinklr offers different column types for Discord that can be added to the dashboard.PrerequisitesBefore you can add the Discord col

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Discord

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Universal Search

Universal Search can help you quickly find and access all the entities of Sprinklr like Assets, Campaigns, Dashboards, Cases, Macros, Rules and Tasks, thus saving time in locating data that you want to view. You can submit a universal search using the Universal Search icon which is availab

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Universal Search

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

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Detailed Dashboards