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Schedule a callback from care console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. In this article we will learn how admins can configure schedule callback button on the care console.Business Use Ca

Knowledge Base Article

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Agent Assistance

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.To Add an Infobip AccountClick the New Tab icon. Under Governance Cons

Knowledge Base Article

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Infobip

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Publish and Manage X Threads

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

Knowledge Base Article

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Publish and Manage Threaded Tweets

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Share a Contact Card with Viber Community

Anyone can create a Community on Viber. A Community is a group of up to 1 billion members that can be used for any purpose, from hobby groups and fan clubs to professional circles and more. Communities can be public or kept to a group of people who all know each other. For better engagement, you can

experience:space

channel:viber

Viber

article:howto

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Knowledge Base Article

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Engage, publish and report on Viber

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Knowledge Base Article

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Ozonetel

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Select All Assets in Asset Manager

This article shows you how to sell all the assets in the Asset Manager.Steps to select all assetsClick the New Tab icon and select Assets under Sprinklr Social.Select any one asset. Check the Select All checkbox in the Menu Bar at the bottom of the window.​Continue with the rest of the process with

DAM - SES

Select All Assets

Social - SES

Digital Asset Manager

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Knowledge Base Article

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Actions on Asset Manager

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Filter and Sort Assets

In the Asset Manager, filters can help you zero in on the information you need to see by allowing you to select specific criteria that content meets. You can filter the assets by status, for example, and see only those assets that are in a draft state, or you might want to see only the content that

DAM - SES

Sort assets

Filter and Sort assets

Social - SES

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Knowledge Base Article

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Actions on Asset Manager

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Add Annotations on graphs in Benchmarking dashboards

Annotations give you the ability to add annotations to certain charts. They are attached to the dates themselves so they can only be seen in a graph or chart where Date is the primary dimension. Once created, the annotation will appear as a small box on the graph that expands when hovered over. To a

Annotations

Annotations in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5.2 (July)

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Build an AI Model to analyze product feedback in the automobile industry

Building an AI Model to analyze product feedback in the automobile industry is an effective way to gain valuable insights into customer sentiment and identify areas for improvement in product design and performance. ​Here's how it could work: Businesses can use Sprinklr AI Studio to create a Pr

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to analyze product feedback in automobile industry

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Knowledge Base Article

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Self-Service Options

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Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Knowledge Base Article

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Checklist Rules

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Topic Control in Smart FAQ Models

IntroductionTopic Control in Smart FAQ Models allows you to create and assign custom tags to various content sources. By leveraging these tags, you can train your models to provide precise responses, streamline the knowledge management process and improve the accuracy of your Smart FAQ Models.Consid

Knowledge Base Article

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Advanced use cases

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Publish a Post using Vanilla Forum

Introduction to Vanilla Forum We’ve integrated our Sprinklr platform with Vanilla Forum, a versatile platform for creating and managing online communities. This integration allows you to easily oversee discussions, comments, and community interactions directly within Sprinklr. In this article, you w

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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How Agent can schedule a Callback

When an agent dials a customer and the customer requests a callback at another time. The flow chart below illustrates the journey for this scenario.​​The detailed journey can be explained as follows:​1. Customer 360 populates for an agent.  ​2. Customer requests a Callback for another date/time.  ​3

Knowledge Base Article

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Callback Use Cases

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Discussion Forum (Advocacy)

The 'Discussions' menu option present on the left bar in the advocacy site enables advocates to express their opinions and engage in meaningful conversations with each other on various Threads and Topics curated by Site Administrators on the Advocacy site. ImportanceDiscussion forum encour

Advocacy - SES

Social - SES

Knowledge Base Article

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End Users

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Add Call

The "Add call" feature is used for conference calls, involving the customer, the primary agent who intially received the customer's call, and a secondary agent who was added to the call by the primary agent. All the three parties will be participating in the call. This feature is typically used to s

Knowledge Base Article

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Add Call

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Function Mapping

Functions Users can now conveniently apply standard functions directly within FPDI. Previously, users needed to apply functions to their files offline before uploading them to Sprinklr. With the latest enhancement, users can apply functions seamlessly within the FPDI playground and import files dire

Knowledge Base Article

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First Party Data Ingestion

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Request Source in Outbound Message Conditions

When creating outbound rules, users can use Request Source to set custom fields, tags, or campaigns based on the source of messages or to force a mandatory approval path for messages coming from widgets. Request Source is just a condition in the rule engine with respect to outbound messages.Rule Cre

Publishing - SES

Request Source in Outbound Message Conditions

Request Source

Outbound Message

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Knowledge Base Article

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Automation in publishing

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Write a note on an asset

Sprinklr provides you the ability to collaborate on assets with your team members using notes. You can mention other users for action needed. Adding notes on assets helps to improve visibility and optimize workflows. This article lists out the steps to write a note on an asset.Steps to write a note

DAM - SES

write a note on an asset

Asset with a note

Social - SES

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Knowledge Base Article

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Manage assets