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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Service

Voice

Knowledge Base Article

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Compliance Management with Suppression List

RS
Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

RS
Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Standard Analytics Report

The Standard Analytics Tab is a system-generated report for surveys that aims to provide users with meaningful analysis with no user effort. It contains one section for each question; depending on the question type, it can have multiple widgets for a question. It also provides the following AI-power

Insights

Knowledge Base Article

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Standard Analytics

RS
Reddit - API Capabilities and Limitations in Sprinklr Distributed

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Channel Limitations (Distributed)

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Apply widget filters

Widget filters are used to refine and customize the data displayed in widgets. Widgets are visualizations of data that can be added to dashboards to monitor social media performance.Filters allow users to specify which data they want to include or exclude in the widget based on specific criteria. Fo

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Bulk Actions in Storyboards/Presentations

OverviewManaging large volumes of storyboards and presentations was previously a time-consuming task, as you had to perform repetitive manual actions—such as tagging, deleting, or publishing—on each item individually. This inefficiency significantly slowed down your workflow and added unnecessary fr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Service

Knowledge Base Article

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FAQs

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Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

social

Command Center: Alerts visualization for faster response and action

command center

+3

Knowledge Base Article

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Display

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Approval Workflow for Message/Case

Approval workflows in Sprinklr are designed to enable businesses to set up a process for reviewing and approving content before it is published on social media. With approval workflows, businesses can ensure that all social media posts and messages meet their quality standards, adhere to their brand

Service

Knowledge Base Article

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Approval Workflows

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Sprinklr Insights

26.1

Insights

Instagram Data

+2

Knowledge Base Article

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Instagram

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Service

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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How to enable/disable care console manager/builder?

To enable the care console manager, we need to create a global role. This can be accessed by going into platform settings and under the ‘manage customer’ category, we can see global roles. By adding a new role, we can name the role, set scope as global and add the permissions for “Record Page Builde

Service

Knowledge Base Article

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FAQs

RS
Sprinklr Service: 26.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

social

Social - SES

Knowledge Base Article

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Display

SH
Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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Manage Global Profile Lists

Global Profile Lists allow Sprinklr users to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level and Customer-level. A list can fetch filters and tags from Profile Bios, Profile Statistics, and Profile Properties.From the Global Profile Lists 

marketing

manage global profile lists

Insights

social

+2

Knowledge Base Article

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Profile List