Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.1K)

SH
Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

Insights

Topic Query

Advance Query

Knowledge Base Article

 • 

FAQs and Advanced Use-cases

SH
Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

Knowledge Base Article

 • 

Theme Creation & Setup

RS
Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

 • 

Reference Guide for Sprinklr Social

SH
How to build a widget in Media Monitoring & Analytics?

Learn how to create MM&A dashboard widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Media Monitoring & Analytics (MM&A) dashboard widgets are customizable widgets that you can add to an MM&A dashboard to visualize data. They allow you to engage with re

Insights

Knowledge Base Article

 • 

Dashboard setup

SH
Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

article:howto

release:N-A

social

stage:final

+1

Knowledge Base Article

 • 

Publish on WeChat

RS
Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Curation

RS
Real Time Adherence Dashboard

The Real Time Adherence Dashboard provides the ability to see different details related to agents, including real-time adherence, schedule deviations, their current status, the duration of that status, and additional information. This dashboard also enables you to assign policies, like the Time Off

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Real Time Adherence

RS
Validate Agent Consent for Call Recording

An agent’s consent must now be obtained before recording a call. Prior until this, all calls were recorded without consent, which was not in compliance with the General Data Protection Regulation (GDPR). Obtaining the agent's approval is now required. This feature is DP enabled. After the DP is acti

Service

Knowledge Base Article

 • 

Call Controls Advanced Functionalities

SH
Setup/Edit a Link in Bio Site

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

 • 

Getting started with Link in bio

RS
Voice Initial Queue Report

The Voice Initial Queue Report provides the Queue details at a call level based on the initial Queue the call entered. It belongs to the Queue Reports Report Group. Below are some of the scenarios where this Report is beneficial:Track service levels at the overall call level, measured from the initi

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Configure File Operations Node in AI Deployment Pipelines 

The File Operations Node introduces a standardized way to manage files within AI+ Studio pipelines. It enables you to: Upload static files directly into the pipeline for consistent and reusable inputs. Convert existing variables such as text, URLs, B

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

 • 

Use-Case Deployments

RS
Publish Snapchat Spotlight via Sprinklr

This article will cover the steps and guidelines on how to publish Spotlight to Public Profiles( linked to Snapchat Business account) using Sprinklr. Note: This capability needs a specific setup. Get in touch with your Success Manager to get this capability enabled in your environment. Steps to Pub

Publish Snapchat Spotlight

Publish Snapchat Spotlight via Sprinklr

social

Snapchat Spotlight

Knowledge Base Article

 • 

Snapchat Business

SH
Permission to Deactivation and Re-Add Notification in Reporting Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the reporting dashboard will view a notification bar at the top highlighting recently deactivated accounts. On clicking the notification, the user

Deactivation Notification in Reporting Dashboard

social

Reporting - SES

Re-Add Notification in Reporting Dashboard

+1

Knowledge Base Article

 • 

Getting started with reporting dashboard

SH
Initiate Workflow on Entities

Initiation of a workflow can be done from various areas of the platform. Workflows can be initiated automatically by setting up some rules that use a well-defined logic to initiate workflows automatically. But you can also initiate workflows manually from the Production dashboards, Editorial Calenda

marketing

Start Workflow

Workflow Engine

initiate workflow

Knowledge Base Article

 • 

Workflow Actions

RS
Entity Manager - Creating Custom Entities in Sprinklr

Before you BeginEnsure the custom Entity Manager is visible by configuring it using the Persona App Manager.​ You will find a list of standard/ custom entities. Ensure you make a new Custom Entity, since the standard entities might be in use.PermissionsEnsure you have enabled the permissions for Ent

Service

Knowledge Base Article

 • 

Entity Studio

SH
Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

experience:space

Insights

social

Service

+10

Knowledge Base Article

 • 

SSO

RS
Bluesky Reporting Glossary

Post Insights MetricsMetricDescriptionBlueSky Post Total Likes The number of likes on your post. This is a lifetime value.BlueSky Post Total QuotesThe number of times your post was quoted. This is a lifetime value.BlueSky Post Total RepliesThe number of replies on your post. This is a lifetime value

social

Knowledge Base Article

 • 

BlueSky

SH
Smart Comprehend in Agent Console/Care Console

View Recommended Articles in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the articles suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Note: Article recommendations apply only to newl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Smart Comprehend

RS
TikTok Spark Ads Recommendation to Boost Posts

Spark Ads Recommendation empowers businesses with tailored video recommendations for Spark Ads, strategically enhancing campaign impact for brands and creators. The recommendation results are generated by comparing the videos with benchmarks that consider data on audience interactions, preferences,

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Create TikTok Spark Ads

RS
WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

Service

Knowledge Base Article

 • 

Journey Builder