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Widget visualization type - Column

With Columns, you can present the information in a clear and straightforward manner for the audience. Column charts are often considered the most effective type of data visualization, as they utilize our natural ability to comprehend height, unlike many other types of visualizations that may necessi

Knowledge Base Article

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Data visualisation types

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Local Timeout Settings

Handle User Reply Timeout‘User reply timeouts’ happen when a user does not respond to a bot reply for a specified duration. Using Conversational AI, you can handle the scenarios by reminding them that you are expecting a reply, or take some specific actions.You can handle this in a two-step process.

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Timeout Settings

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X Poll Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your poll is performing with your audience. You will be able to report on X Polls, by drilling down into the poll results and options, percentage of votes in each poll option, etc.Poll InsightsMet

Knowledge Base Article

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Report on X activities

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Visual Insights FAQs

This FAQ is designed to cover common questions about Sprinklr’s Visual Insights product.​How will you get a new logo added?Please raise a request with support for a new logo and fill out the logo training request form. You can reach out to your Success manager to know more.How long does it take to g

Visual Insights Frequently Asked Questions

Visual Insights FAQs

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FAQs

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AHT Indicator on Call controls

The call controls shown to the agent's screen is a very powerful tool for the agent as it allows them to perform multiple functions. The timer running on the screen shows them the time they spent on the call.Business Use case Oftentimes contact centers have strict AHT’s which they want the agen

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Additional Use Cases

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Understanding Roles and Permissions

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

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Site Admin Roles and Permissions

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Manage URL Shorteners

Once you have added a URL Shortener within Sprinklr, you can view and edit your URL Shortener details and deactivate/activate or remove the URL Shortener permanently.To Edit a URL ShortenerClick the New Tab icon . Under the Sprinklr Social, click All Sett

experience:space

Deactivate a URL Shortener

Manage URL Shorteners

article:howto

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URL Shorteners

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Organic Split (A/B) Testing on Sprinklr 

OverviewA/B testing for organic content on social media is a method used by brands to compare two or more versions of a post, creative, or message to determine which performs better in terms of engagement, reach, or conversions. By systematically testing variations of content, brands can optimize th

Knowledge Base Article

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Advanced capabilities

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Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

Knowledge Base Article

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Connectors in Data Collection

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Skip and Display Logic

Logics refers to the set of rules or conditions applied to survey questions to guide the flow and relevance of questions based on respondents' answers. These rules help create a dynamic and tailored survey experience for each participant. ​Sprinklr surveys have two types of Logic: Skip Logic: S

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Logic Flow Chart

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Setting Up Salesforce Outbound Message Event Workflow in CFM

This guide provides step-by-step instructions for setting up a Salesforce Outbound Message Event Workflow in CFM. The event triggers when an outbound message is received and the specified flow conditions in Salesforce are met. Introduction to Salesforce Outbound Message Event The Salesforce Outbound

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Workflows Overview

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Define Granular Capacity Across Channels (Custom Channels)

The custom channel is a rather simple uniform routing capability that gives users the power to create channels custom to the client's requirements based on various filtering possibilities available to chunk the incoming calls/cases on.Business Use CasesBrands want their agent to have different capac

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Additional Use Cases

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Sprinklr Insights: 19.11 Capabilities and Enhancements

Sprinklr Insights' latest 19.11 release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr Insights​Sprinklr MarketingSprinklr

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Navigate to Workflow Engine

There are two simple ways to navigate to  Workflow Engine, given you have Workflow Engine “View” permissions - From the launchpadOpen Sprinklr Marketing -> Marketing Tab -> Workflow Engine under Produce​You can also search for the Workflow Engine from the Search bar:

Workflow Engine

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Workflow Engine Basics

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Configure Deployments

This guide provides an overview of configuring deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

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Configure Deployments

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Create a Facebook Video Post

This article will cover the steps and guidelines on how to create a video post to one or more Facebook accounts using Quick publisher. We can add custom thumbnails and SRT caption files to Facebook videos and enable monetisation while publishing from Sprinklr.StepsClick the Publisher icon in the top

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Create a post on Facebook

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.To Add an Infobip AccountClick the New Tab icon. Under Governance Cons

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Infobip

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

Third Pane

campaigns

Campaign Details

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Campaign Third Pane

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Set the task's due date to a specified date in bulk

Want to update the due date of multiple tasks at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can set the

Task

Workflow Engine

Macros

Knowledge Base Article

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Advanced Task