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Data Sources in the Data Engine

Ensuring compatibility between different data sources in a data pipeline is an important aspect of building a robust and reliable data pipeline. Sprinklr provides users to collaborate across various sources of data: Sources within Sprinklr, External sources and Uploads via Files.Types of Data Source

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Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Create a WhatsApp HSM Template for Inbound Voice Calling

Customers have two options to initiate a voice call. They can either click the Call button located at the top right corner of their WhatsApp screen or click the Call CTA button provided within the HSM template sent by the brand.​​To Create an HSM Template with a WhatsApp Voice Call CTA ButtonCreate

Knowledge Base Article

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WhatsApp Voice Calling

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Target Metrics

Within Reporting, Ads Reporting, Listening, and Benchmarking Insights, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets

Reporting - SES

Social - SES

Service

Knowledge Base Article

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Create a widget

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Set task queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

automation

Task Queues

Knowledge Base Article

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Advanced Task

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

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Knowledge Base Article

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Advanced Capabilities

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Sprinklr Social: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

marketing

Insights

social

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Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Publish to TikTok Business - Mobile Application

TikTok video posts allow TikTok users to share videos visible to followers of the user's TikTok account. This article helps you with the steps for publishing TikTok Video Posts via mobile publishing using Sprinklr.Compose TikTok Video Post via Sprinklr Web AppClick the New Tab icon . on your Sp

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Publish a TikTok Video Post

Publish a TikTok Video Post via Mobile Publishing

Knowledge Base Article

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Create Columns & Publish on TikTok

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Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

experience:space

article:howto

Haptik Account

Haptik Client Name

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Knowledge Base Article

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Haptik

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Add Task in Kanban View

OverviewThere are multiple ways to add Tasks in Kanban view in Project Management. The first method is using the Add Task button which you can learn more about here. Specifically for Kanban view, you can also add a Task by clicking the + icon on top of each Task stack. Add Task to Kanban Stacks1.

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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How to navigate to Request Forms?

Go to Launchpad Select the Sprinklr Marketing tab.Switch to the Marketing section.Under the Plan section, select Request Forms. A list view of the existing request forms on the environment will be displayed. From this screen, you can create new request forms or manage existing ones. ​

marketing

Request Forms

Knowledge Base Article

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Navigating to Request Forms

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Agency Margin Ads Reporting Metrics & Dimensions

You can select from several metrics and dimensions to view the reporting data on your Agency Margin. This will help you analyze the reporting on campaigns and the margins set for your agency.To View Agency Margin Reporting DataClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, 

marketing

Knowledge Base Article

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View Agency Margin Data

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Create Sub-cases linked to a Case in Care Console

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Handling Sub Cases in Agent Desktop

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Change Set Preview

​Sprinklr has enhanced Preview functionality of Sandbox Manager to provide greater visibility into data updates beforefinalizing changes.Accessing Preview PageNavigate to Launchpad. Under the Platform Modules, click All Settings within Settings.On the Settings window, under

marketing

Insights

social

New Article

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Knowledge Base Article

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Deploying Inbound Change Set

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Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Curation

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Sharing of Reports and Engagement Dashboards

Reporting and engagement dashboards helps agents to review their performance and get an idea of overall cases handled by them.Share report dashboards with inbound agent persona1. Click the Options icon in the top right corner of the desired reporting dashboard and select Share.​2. On the Share D

Service

Knowledge Base Article

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Setting up Agent Persona

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CreatorIQ - Overview

Creator IQ is a leading influencer marketing platform used by enterprise brands and agencies to discover, manage, and measure influencer campaigns at scale. The platform helps brands: Manage Campaigns: Plan, onboard, brief, and collaborate with creators within a unified platform Track Performance: M

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Sprinklr Social

New Article

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Knowledge Base Article

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Creator IQ

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Create briefs using Sprinklr AI+

In this article, we will learn about how Sprinklr AI+ can assist you with briefing and enhance your briefing experience with various options that are available to you for assistance. With Sprinklr AI+ integration, you can Edit & Review Content and take various Actions on briefs fo

brief templates

marketing

ChatGPT

Knowledge Base Article

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Brief Template Actions

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Add a WeChat Third Party Account

Adding a WeChat Third Party account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.To learn more about getting this capability enabled in your environment, please work with your Success Manager. In

experience:space

article:howto

channel:wechat

WeChat Third Party Account

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Knowledge Base Article

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Setting up Wechat in Sprinklr

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Overview

Sprinklr Video calling solution allows brands to make one-way or two-way video calls with their customers. Sprinklr Video Call requires no downloads or installations, and works seamlessly on Sprinklr live chat which can be embedded on website or mobile app. ​Sprinklr provides video call solution in

Service

Knowledge Base Article

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Video Call