Canned Responses help agents or customer service teams respond quickly and consistently to common customer inquiries across channels (like email, chat, social media, etc).

Prerequisties

To access Close Loop Feedback, you would need Program Level Permissions. You will require Program Level View, Edit, and Delete permissions to gain access to it:

• View: Helps to view the feature.

• Edit: Helps to edit the feature.

• Delete: Helps to delete the feature.

  ​

Setting Up Canned Response

Let us have a look at the navigation steps:

1. Go to Sprinklr Insights and navigate to Customer Feedback Management Persona App.

2. Go to Global Settings and under case settings, go to Canned Responses.

   ​

   

3. Click + Create Canned Responses.

   ​

4. Go to the Create Canned Response page:

   ​

   1. Name: Enter the name of the Canned Response.

   2. Description: You can add the description.

   3. Category: You can group canned responses of a certain theme into a category. You can select an existing category or create a new category.

   4. Message: You can draft a canned response here and personalise it with a placeholder. You have the option to format the message using Formatting Options, and you can also attach files using Attach Files.

5. Click Create.

   ​

​

​