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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

RS
WhatsApp Business Webview Support / In-App Browser (IAB)

WhatsApp has added support for WebView / In-App Browser (IAB) that allows users to open links shared in business messages directly within the WhatsApp app, without being redirected to an external browser like Chrome or Safari.This feature aims to provide a seamless and secure browsing experience for

Service

Knowledge Base Article

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WhatsApp WebView Support

SH
Download an asset

With the ability to download an asset, you can save assets from your Social Asset Manager directly to your device for review or update. You can even download them in bulk from the asset manager. This article helps with the steps to download single and multiple assets in bulk. Steps to download an as

DAM - SES

Download an Asset

social

Asset Download

+2

Knowledge Base Article

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Manage assets

RS
Agent Network and System Readiness Tool

The Agent Network/System Readiness Tool is designed to help agents diagnose and resolve system, network, and hardware issues that disrupt call quality. By providing a simple and efficient diagnostic mechanism, the tool improves agent productivity, ensures seamless customer interactions, and minimize

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Agent Network and System Readiness Tool

SH
Create, Link and Add an Instagram Business Profile

Relevant personasSocial Media Managers / Account owners: Any user who has credentials for the brand’s Instagram account and is authorized to add the brand’s social media accounts on Sprinklr.Use casesWhen you link an Instagram Business Profile in Sprinklr, you can monitor, view insights, publish to

Service

Knowledge Base Article

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Account addition

SH
What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

SH
Create Intents from Scratch

Creating intents from scratch allows you to define custom intents tailored to your specific use cases. This approach gives you full control over intent names, descriptions, priority, languages, and user expressions, ensuring that your Conversational AI model can accurately capture and respond to use

Service

Knowledge Base Article

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Set Up NLU Based Intents

RS
Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

Knowledge Base Article

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Introduction to Reporting

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Create a Custom Metric in reporting

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

RS
Snapchat Public Profiles

Advertise on Snapchat and reach a wider group of audience.​Snapchat is a camera and messaging app that connects people to their friends and the world. With Snapchat Ads, you can reach a global audience and drive meaningful results. Sprinklr supports ad publishing and reporting from your Snapchat ad

marketing

Knowledge Base Article

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Setting up Snapchat in Sprinklr

SH
Chinese Source Upgrade

Sprinklr has partnered with one of China’s leading data vendors to fetch data from channels like Xiaohongshu and Kuaishou. These are some of the most popular apps that are used in China for sharing user-generated content in the form of videos, pictures, or text. This data will now be available to cl

Insights

Midu

China Midu

Knowledge Base Article

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Sina Weibo

RS
Change Users’ Properties in Advocacy

Users while being active on the advocacy site have different user statuses and so have different roles and permissions. These states include the following and are governed by status field: Screener Pending  Pending  Approved (based on whether the approved user is an advocate or an admin, his roles v

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Reporting on Contact Drivers

You can create reports on Contact Drivers by using standard metrics and dimensions. Furthermore, you can integrate custom metrics available within the Social Analytics data source to enrich the comprehensiveness and precision of your Contact Drivers reports.Dimensions for Contact Drivers Analysis Re

Service

Knowledge Base Article

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Reporting

SH
Edit custom field values

In this article, we will cover the steps to edit values for exisitng custom fields.​Impact of Editing custom field values​You can edit and update existing values in a custom field without breaking its connection with previous tags, filtering, etc. The updated values are reflected within the third pa

experience:space

Insights

article:howto

Custom Fields

+3

Knowledge Base Article

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Custom Fields

RS
Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Service

Knowledge Base Article

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CTA URL Templates

SH
X (formerly Twitter) Account Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

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Report on X activities

SH
Auto Boost Rules Video Overview

Learn about how to configure Auto Boost Rules in the Rule Engine to automate the process of boosting an organic post for your social media channels.​

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

RS
Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Knowledge Base Article

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Agent Data Extracts

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How to Configure Auto Boost Posts based on Sentiment

This article will give a basic example of how Posts can be automatically boosted by the Rules Engine based on their organic performance. For details of the conditions and actions possible, see here. For example, you can add to an existing Paid Initiative, send for approval, apply Custom Fields, etc.

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Exporting a Task View

Project Management allows you to export task views, making it easy to share task details outside the platform. You can export your task sheet in various formats, complete with all relevant information.​To Export a Task ViewClick the ellipsis (⋯) in the top-right corner of your project screen.Select&

PM_POPULAR_2

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Import/Export Tasks