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How to Activate an Audience Segment Across Social Channels

The dynamic audience segments created using Segment Manager under Smart Audience Engine can be activated across various socialchannels for real-time social targeting.To Activate Segments across Social ChannelsClick the New Tab icon and select Segment Activation under Smart Audience Engine within Gov

Segment Manager

Activate Segments

Audience Creation

Knowledge Base Article

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Activating Segments

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Compose Facebook Automated App Ads

You can create Facebook Automated App Ads for your App Install campaigns within Ads Composer. Automated App Ads leverages powerful machine learning to automatically optimize your campaigns across creatives, audience, optimization, and deliver high-value conversions with less effort.Automated App Ads

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Facebook Ad Formats

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Language Customization for Facebook Assets

While creating a new creative for your Facebook campaign, you can add various details of your creatives in multiple languages by enabling Language Customization. This will allow you to use multiple languages within the same ad and target the users based on the language their app is set up to. You ca

Knowledge Base Article

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Facebook Ad Formats

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Benefits of Callback

Callbacks make sure that agents can quickly get in touch with customers over the phone after the customer has previously contacted or tried to contact the brand through other channels. This ensures a speedy response from agents, helping the brand engage with customers effectively and provide a smoot

Knowledge Base Article

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Callback Overview

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Selecting Disposition Plan for Auto Wrap

The Auto-Wrap Disposition plan feature provides default autowrap values for the agent to use when auto-wrap up is enabled, and the agent does not select any of the disposition plans that are available while completing the After Call Work (ACW). This can occur when the agent runs out of time while co

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Auto Wrap After call work

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Create and Use Meta Lead Forms

Lead ads allow you to find people who may be interested in your products or services and collect information from them. You can create Facebook Lead Forms in Sprinklr Marketing (Ads) to customize and capture information that is important to your business. You will also be able to grow inbound inquir

Knowledge Base Article

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Facebook Ad Formats

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Widget visualization type - Line Chart

A line chart, also known as a line graph, is a graphical representation of data that shows changes in data over time by connecting a series of data points with straight lines. Line charts are often used to display trends in data over time, with each point representing a specific time period and the

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Spline Chart

A spline chart is a type of chart that shows changes in data over time using a smoothed curve that passes through a series of data points. The curve is generated using a mathematical formula called a spline, which is designed to reduce the effect of noise or fluctuations in the data and highlight th

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Pie Chart

A pie chart is a circular graphical representation of data in which the data is divided into slices or sectors, with each slice representing a proportionate part of the whole. Pie charts are often used to show the composition of a whole, where each slice represents a part of the total, or to show th

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Benefits of Guided Workflows

This article provides information on key benefits and capabilities of Guided Workflows. Key Benefits The following are some of the key benefits of Guided Workflows:Increased Efficiency: Automates repetitive tasks, significantly reducing agent handling time. Improved Consistency: Ensures adherence to

Knowledge Base Article

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Introduction to Guided Workflows

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DP Mismatch Information

This feature is introduced to address discrepancies in enabled Dynamic Properties (DP) during migration between production, staging, and development environments. Such inconsistencies can lead to significant debugging challenges, resulting in wasted time and project delays. By ensuring consistency a

Knowledge Base Article

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Pushing Outbound Change Set

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Localize Advocacy Site Experience in Supported Languages

With customers from all over the world, Sprinklr caters to the needs of this diverse advocate base of the brands through its diverse set of supported languages. Localization in Sprinklr Advocacy involves tailoring and adapting the user experience to resonate with the linguistic and regional preferen

Localisation Tab

Advocacy

Advocacy - SES

advocacy admin console

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Knowledge Base Article

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Platform Configuration

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Unified Platform & Cross-Products: 19.5 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Unified Platform & Cross-Products ​Sprinklr Marketing​​Sprinklr Insights

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19.5 Release (May 18-26, '24)

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Pinterest Advertising Parity

Learn about Sprinklr's capabilities on Pinterest advertising that are at par and even better than you can get on the native platform.Through Pinterest Ads in Sprinklr, you can advertise to a highly engaged and active audience. With its visual-first approach, flexible ad formats, and e-commerce integ

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Advertising Channel Parity

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Anonymize Agent Names on Care Console

You can anonymize agent names on the Care Console to help ensure the confidentiality of agent identities across different teams. This feature ensures that agents' names are not visible to other users, though agents can still view the activities performed by other agents.Note: Access to this fea

Knowledge Base Article

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Case Third Pane

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Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

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Decoupling ACW from Voice

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Video Call Analytics

OverviewVideo Call Analytics provides a comprehensive set of widgets and features designed to help businesses analyze and optimize video call interactions between agents and customers. It includes tools for reviewing call transcripts, tracking customer and agent timelines, and marking key moments li

Knowledge Base Article

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Additional Features

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Use Advanced Filters and Tags for Better Search (Advocacy)

Sprinklr allows you to tag your posts with specific keywords. This capability enables you to categorize posts, offering additional context and facilitating easy content discovery with just a click, followed by the application of filters on the search page.​ Admins can set up Advanced filters and tag

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Administration

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Article Third Pane View

Click the Third Pane icon alongside the article title to open the Article third pane and view the article details.​​You can also open the Article third pane by clicking the Third Pane icon alongside the article on the Article Manager window.​​1. OverviewView the preview of the article. You can click

Knowledge Base Article

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Create and Manage Articles

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Suppression List

A suppression list is a collection of phone numbers that should not be contacted for various reasons. This can include individuals who have requested to be added to the "do not disturb" list, those who have asked to be removed from the calling list, or numbers deemed ineligible for specific types of

Knowledge Base Article

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