Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

SH
Introducing Twitter Profile Impersonation Report

Proactively identify similar or impersonating Twitter accounts for your brands or executives to prevent brand reputation risks.Introducing the Profile Impersonation Report, a new tool under Audience Insights to identify similar Twitter profiles to your brands & executives based on their display

Insights

Twitter Profile Impersonation Report

Knowledge Base Article

 • 

Introduction to Profile Impersonation Report

SH
Caller ID Settings

Caller ID, or Direct Inward Dialing in an outbound contact center refers to the individuals or systems responsible for managing the outgoing calls made by agents. Using these DID numbers, not only do agents reach customers but also customers can reach an agent or a specific extension directly withou

Voice Campaigns

Service

product:care

Knowledge Base Article

 • 

Dialers

SH
Overview of Twitter Profile Impersonation Report

Once the report is processed, it will be listed on the main screen of the Audience Insights Manager. You will also receive a push notification once the report is ready for use.Click the View Report button next to the report you want to view. This will open the Profile Impersonation report.The report

Insights

Twitter Profile Impersonation Report

Knowledge Base Article

 • 

Twitter Profile Impersonation Report

SH
Set up Social Sign-On

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you

experience:space

Set up Social Sign-On

Insights

social

+9

Knowledge Base Article

 • 

SSO

RS
Using Dynamic Asset ID in Journey Facilitator

OverviewThis feature allows users to dynamically pass the asset ID in a variable within the API payload for Trigger-Based journeys or a custom field for Manual journeys. This asset ID can then be selected in the Send Message node of Journey Facilitator (JF), enabling the sending of a specific asset

Service

Knowledge Base Article

 • 

Journey Builder

SH
How to set up and use Topic Purpose?

In the following article, we will discuss the significance of the Topic Purpose and how they are integrated with the Sprinklr Insights Value Realization dashboard. Topics is a basic entity under Sprinklr Insights. Both topics, as well as themes, are categorized based on their purpose. This is a pre-

Insights

Knowledge Base Article

 • 

Using Topics

SH
Trustpilot capabilities and limitations

Sprinklr supports a number of engagement and reporting capabilities for Trustpilot after you link your Trustpilot account through Sprinklr. You can engage and respond to service ratings and reviews on Trustpilot in real-time. Trustpilot only shows one reply per review, so if you write several replie

trustpilot

reviews

channels

social

+1

Knowledge Base Article

 • 

Trustpilot

RS
Caller ID Types in Dialer Profiles

Choosing the right Direct Inward Dialing (DID) type is essential for the success of your outbound campaigns. Each DID type offers distinct advantages based on your campaign goals and requirements. This article provides an overview of the four available DID types to help you make an informed choice.N

Service

Knowledge Base Article

 • 

Dialers

SH
Twitter Channel Updates

Keep up with the latest Twitter Channel updates here.Twitter UpdatesDateCategoryDescriptionJanuary 2019Deleted Tweets Indicator in the Engagement DashboardIn accordance with the Twitter API guidelines, when a tweet is deleted from Twitter directly in the native channel or through Sprinklr, that part

social

Service

Knowledge Base Article

 • 

Channel updates

SH
Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Service

Knowledge Base Article

 • 

Define daily, weekly, monthly threshold for the callers

SH
X Channel Updates

Keep up with the latest X (formerly Twitter) Channel updates here.September 2023Change - For X Cards, all media/URL are part of cards and we get that info using a particular endpoint, which is not supported in new API.Impact in Ads - Without card ID, we will not be able to fetch linked media/URL rel

social

Knowledge Base Article

 • 

Getting started

SH
Trustpilot Capabilities and Limitations

To utilize the Trustpilot channel to its maximum potential, you need to be aware of its capabilities and limitations.Important UpdatesOnly paid Trustpilot Users/Subscribers can Reply to Trustpilot ReviewsAs per Trustpilot policies, all the third-party integration(Sprinklr) will only have the ab

experience:space

article:howto

View Service Review

social

+6

Knowledge Base Article

 • 

Trustpilot

SH
Using a non-Twilio number as the caller ID for outgoing calls

Using a non-Twilio phone number as the Caller ID for your outgoing calls is as easy as verifying your number, and then changing the From parameter in your API requests.To add a Non-Twilio number for outbound calls, add it under your Twilio Account and verify it using code sent via SMS or call. Here

service channels - voice

Service

Knowledge Base Article

 • 

Using a non-Twilio number as the caller ID for outgoing calls

SH
About LinkedIn Ads

LinkedIn is one of the largest networks for professionals with over 850 million users worldwide. In the last decade, LinkedIn has become the encyclopedia of corporates, businesses, and careers. LinkedIn is now a resume of an employee, the portfolio of an artist, the biggest market for recruiters, th

marketing

Knowledge Base Article

 • 

Getting Started

SH
How to Create Google My Business Column?

Google My Business (formerly termed as Google Places) allows you to create and claim your business listings across one or more locations. Your business listing will include business name, location, website, contact details, operating hours, pictures, and reviews. It appears on the right-hand side of

experience:space

Google Places

cloud:core

Google My Business

+15

Knowledge Base Article

 • 

Google My Business

SH
Target Ads by user location

You can target Ads by physical location:Everyone in this location - People whose home or most recent location is within the selected area.People who live in this location - People whose home is within the selected area.People recently in this location - People whose most recent location is within th

Insights

social

Service

Knowledge Base Article

 • 

Google Analytics

RS
Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Log into the Advocacy Site

RS
Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

social

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

 • 

Getting Started

RS
Publishing Articles Externally via API

You have the capability to publish articles created in the Sprinklr Knowledge Base externally via API.once an article is created and approved, simply click the Publish button at the bottom of the private article. This action will automatically set the toggle to "on" in the knowledge base b

Service

Knowledge Base Article

 • 

Publishing via API

RS
Compliance Management Feedback Loop

OverviewSprinklr’s Profile Management feature allows distributed users to manage key aspects of their account, such as First Name, Last Name, and Headline. With the new Compliance Management Feedback Loop, users can now make granular edits to individual fields and receive targeted feedback, streamli

Distributed - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

 • 

Governance (Distributed Admin)