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Status Card

Using Status Cards, you can update your customers regarding the health of a key resource at a glance. These key resource could be a website or service that they interact with frequently. By showing the status of this resource directly, customers don’t have to reach to agents repeatedly. Hence, this

Service

Knowledge Base Article

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Home Screen

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Card Template

A card template is ideal for providing users with buttons that allow them to take various actions. Each card can include an image, text, or a combination of both, followed by a series of actionable buttons. The Digital Asset Manager can be used to create a card template, enhancing user interaction b

Sprinklr Service

Live Chat Templates

Sprinklr Live Chat

Digital Asset Manager

+3

Knowledge Base Article

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Live Chat Assets

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Insight Card

Insight Card OverviewEach insight card provides a concise overview:Title: Describes an event or situation, providing a summary of "what is happening." It focuses on communicating the observed pattern and changes in a metric associated with specific dimensions and a timeline.​Insight SummaryBelow the

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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Information Card

Information cards let you display information in various layouts, such as image-only, text-only, text with images, or text with icons on the Home Screen of Live Chat. You can add and configure these cards on the Home Screen of your Live Chat, and optionally include buttons to let users take actions.

Service

Knowledge Base Article

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Home Screen

RS
Configuring a Record Card

This article outlines the information on configuring a Record Card.​There are two types of Record Cards:Card with Header – Allows adding a header title and sub-header field, in addition to fields, tags, and actions.Card without Header – Does not include a header section; only allows configuration of

Knowledge Base Article

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Configure a Record Card

RS
Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

Knowledge Base Article

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Detailed Dashboards

RS
Card Template

Note: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.The card template allows agents to send multiple units of information in a single message.Cards can con

Service

Knowledge Base Article

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Card Templates

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Caller ID Settings

Caller ID, or Direct Inward Dialing in an outbound contact center refers to the individuals or systems responsible for managing the outgoing calls made by agents. Using these DID numbers, not only do agents reach customers but also customers can reach an agent or a specific extension directly withou

Voice Campaigns

Service

product:care

Knowledge Base Article

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Dialers

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What are Skills and how to use them ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. A customer expects that his/her query should be sent to an agent who has adequate knowledge and experience to resolve the issue faced by the customer. Unified

Service

Knowledge Base Article

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Unified Routing Overview

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Adaptive Card in MS Teams

OverviewAn Adaptive Card is a dynamic card that can integrate various elements such as text, speech, images, buttons, and input fields. Key features like Bots in Teams, Message Extensions, and the Bot Framework support these cards. You can design an Adaptive Card template in the Digital Asset Manage

Service

Knowledge Base Article

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MS Teams - Card Templates

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Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

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Set up Twitter Cards

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Image Post Card widget

Use the Image Post Card widget to group similar/identical images and view metrics associated with them.​Sprinklr helps you gain insights into the virality of not only the messages but also the images/photos. The Image Post Card widget allows you to detect similar or identical images posted by any us

Insights

Knowledge Base Article

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Types of Widgets

RS
Hero Card in MS teams

Overview A Hero Card is a visually engaging component that includes a prominent image, multiple action buttons, and descriptive text. Key functionalities that enhance Hero Cards are integrated through Bots in Teams, Message Extensions, and the Bot Framework.You can design a Hero Card template using

Service

Knowledge Base Article

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MS Teams - Card Templates

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Conversation History Card

The Conversation History Card displays a user's previous conversations on the chat home page. This allows users to easily pick up where they left off, provides context for ongoing issues, and helps reduce repetitive questions.When old conversations are present, a new widget is shown on the home

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Home Screen

RS
Quick Select Card Template

Within the Live Chat widget, you can swiftly create and deploy a Quick Select Card template to engage with customers. This card offers versatile options, including a grid variant, a pills variant, or a combination of both.To get this template enabled, please raise a support ticket by contacting tick

Service

Knowledge Base Article

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Live Chat Assets

RS
Knowledge Base Card

Include a header icon that symbolizes the Knowledge Base or aligns with the content theme. Pair this icon with a clear and informative header text, which succinctly describes the card's content or purpose. Additionally, incorporating a search placeholder within the card guides users in initiati

Service

Knowledge Base Article

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Home Screen

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Share a Contact Card with Viber Community

Anyone can create a Community on Viber. A Community is a group of up to 1 billion members that can be used for any purpose, from hobby groups and fan clubs to professional circles and more. Communities can be public or kept to a group of people who all know each other. For better engagement, you can

experience:space

channel:viber

Viber

article:howto

+6

Knowledge Base Article

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Engage, publish and report on Viber

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Take Sensitive Data in IVR(PCI data - Card number, CVV, Expiry, etc)

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how PCI inputs works in IVRWhat is PCI compliance?PCI Compliance refers to adherence to a set of security standards

Service

Knowledge Base Article

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IVR Advanced Use Cases

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CSAT/ Feedback Card

CSAT score (Customer satisfaction score) or feedback card is used to capture feedback from the user. You can select from one of the following feedback scales:5 point scale (1-5)7 point scale (1-7)Further, you have an option of choosing the order of the scale (i.e positive to negative, or negative to

Service

Knowledge Base Article

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Live Chat Assets

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Post Card widget

The Postcard widget allows you to view messages in a card format. Besides showing the conversation, the widget also allows you to view data associated with messages beneath it. This view gives users more granular details at the message level, like sentiments, engagements, reach, and more.To add a Po

Insights

Post Card Widget

Knowledge Base Article

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Types of Widgets