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How to Apply Custom Fields to Ads using Reverse Naming Conventions

Automatically update your custom fields and reduce the average workflow duration using reverse naming conventions.​When building Ad Campaigns in native, users will often follow a naming convention, but when the Ads get auto-imported into Sprinklr no Custom Field tags will be applied to them, which m

marketing

Knowledge Base Article

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Advanced Use Cases

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Sprinklr Service: 18.5 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5 Spring Release (May)

RS
Quick Filter in Locked Mode

Quick Filters (QFs) are essential tools that help you personalize the data you view in dashboards without altering the underlying data or structure. This feature is a subset of Quick filters and explains the presence of Quick Filter in Lock Dashboad Experience. This is a user governed entity, and sh

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Types of Rules

OverviewThe Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency by transforming manual processes to automatic actions that execute according to the conditions that you set. Rules can be u

video:no

cloud:core

marketing

module:rule-engine

+8

Knowledge Base Article

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Rule Engine

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

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Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.10 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.10 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Reddit as a Listening source

By adding Reddit as a Listening Source in Sprinklr Insights, you can monitor and analyse Reddit conversations in near real-time. Reddit is a large network of topic-based communities (Subreddits) where users share content, discuss news, and comment on posts. Sprinklr has

Insights

Knowledge Base Article

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Reddit

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Capabilities and Limitations for Major Social Channels

Below is detailed summary of Sprinklr's supported capabilities and functionality by different social channels.​Facebook​FeatureActionDesktopMobileNotesGeneral CapabilitiesPage (Global / Local)AuthenticateYesNo​URL to native account pageAuthenticateYesNo​Business Manager AccountAuthenticateYesNo

experience:space

article:howto

release:N-A

social channel capabilities

+5

Knowledge Base Article

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Channels

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Unified Platform & Cross-Product: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Cross-Products

17.7

Unified Platform & Cross-Products

New Features

+1

release_note

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v17.7.0 (July)

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Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

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Report Glossary

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Add a Custom Field

In this article, we will cover the steps to add a new custom field in Sprinklr.Steps to add a Custom FieldClick the New Tab icon. Under Governance Console, click Custom Fields within Platform Setup.In the top right corner of the Custom Fields window, click Add

experience:space

article:howto

Custom Fields

social

+1

Knowledge Base Article

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Custom Fields

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Create a Display

Creating a Display allows you to manage multiple locations where you can showcase visualizations on physical screens, whether you're creating temporary Displays for events or managing a full-time Display of social activity in your store or front office.Sprinklr Display makes it easy to set up a

experience:space

Display - SES

release:N-A

social

+9

Knowledge Base Article

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Display

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AI Creative Insights Limitations

The AI Creative Insights feature offers valuable analytics for ad creatives, but there are some important limitations to consider. This article presents a comprehensive overview of these limitations, along with insights into the behaviors and nuances of the data engine.​Insights will now be availabl

marketing

Knowledge Base Article

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Functionalities

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Proactive Prompts Reporting

In Care Reporting, you can view reporting on proactive prompts by creating a widget using various metrics and dimensions.To Configure a Reporting WidgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboa

Service

Knowledge Base Article

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Reporting

RS
Net Promoter Score

The Net Promoter Score (NPS) gauges customer loyalty by asking respondents how likely they are to recommend a product or service on a scale from 0 to 10. As an industry-standard metric, it enables businesses to monitor customer sentiment, pinpoint areas for improvement, and take data-driven actions

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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How to Iterate On Variable Number of Data

In IVR systems, a loop node is a powerful node that allows for efficient and dynamic handling of list or array variables. When dealing with collections of data, such as a list of accounts or transactions, the loop node enables the system to iterate through each element of the array, performing speci

Service

Knowledge Base Article

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How to Setup Business Logic

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Publish Instagram Reel

This article helps you with the steps for publishing Instagram Reels through Sprinklr. Reels are short, entertaining videos on Instagram, where you can express your creativity and bring your brand to life. People come to Reels to participate in cultural trends, collaborate with the community and dis

Publishing - SES

Sprinklr Social

Social - SES

Updated Article

+1

Knowledge Base Article

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Publish a post to Instagram

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How do Smart Bidding Strategy Groups Work?

A Bid is an offer of a particular amount of money for something when competing against other people to buy it. In other words, it is an amount that an advertiser is willing to pay in an auction to achieve their desired outcome.The success of your campaign relies on keeping it profitable means gettin

marketing

Knowledge Base Article

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Overview

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Operators FAQs

Get answers to the most frequently asked questions about different types of operators supported by Sprinklr.Are operators globally available for all customers?Yes, operators are globally available for all customers.What happened prior to operators?Previously, when these new operators like title and

Operators Frequently Asked Questions

Insights

Operators FAQs

Knowledge Base Article

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FAQs and Advanced Use-cases