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What is Intent Test Project?

OverviewIntent Test Project allows users to perform all testing-related activities and validate accuracy on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages on historical dataWe can also give feedback to the intent model for messages

Service

Knowledge Base Article

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AI/NLP Testing

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Use Keyword Lists in a Topic or Theme query

A keyword list can be used in Topics and Themes to add all multiple keywords to a query at once, eliminating the need of adding keywords individually. The same Keyword Lists can be reused in multiple Topics and Themes queries. Basic QueryClick on the 'Any' field which to open a dropdown of

Insights

Use Keyword Lists in Topic

Use Keyword Lists in Theme

Knowledge Base Article

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FAQs and Advanced Use-cases

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Instagram Collab Posts Reporting

Instagram Collaboration (Collab) posts can now be filtered using the "Is IG Collab Post" filter with the value set to True in both Inbound Analytics and Social Analytics data sources. This functionality allows users to track and analyze the performance of collaboration posts effectively. U

social

Knowledge Base Article

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Reporting Glossary

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Queues

Queues in Sprinklr are a collection of entities. The most frequently used queues are Message queues and Case queues. Messages and Cases can be added in their respective queues either automatically using macros or rules; or manually by agents.Typical use cases of a queueWhenever you need to group and

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Accessing the Product Insights Persona app

In order to access the Product Insights Persona app, get it enabled on your platform by raising a request from your Success Manager.To access the Product Insights Persona appOn the Sprinklr platform, click on the profile icon in the top right corner and toggle the Enable Hyperspace option. Doing th

Insights

Product Insights persona app

Knowledge Base Article

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Accessing Product Insights

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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Insights

Knowledge Base Article

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Persona App

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Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Sprinklr AI+

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Entity List Template and Auto-Suggest Type-Aheads

OverviewSprinklr's Entity List Template and Auto-Suggest Type-Aheads features help elevate user interactions during live chat session by streamlining the process of finding relevant information and responding to queries, making the live chat experience more efficient and user-friendly.Entity List Te

Service

Knowledge Base Article

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Live Chat Assets

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Survey Workflows Overview

Survey workflows are automated, step-by-step processes designed to accomplish specific goals, such as distributing surveys or integrating with external systems. Triggered by specific events, these workflows follow set conditions and actions to achieve their desired outcome.A well-designed workflow i

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Workflows Overview

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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

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+2

Knowledge Base Article

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v18.5.2 (July)

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Sprinklr Integration with Jira

The Sprinklr and Jira integration enhances collaboration between customer-facing and development teams by streamlining ticket creation and resolution processes. This connector bridges the gap between customer interactions and issue tracking, enabling more efficient workflows and improved customer se

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Account Messaging Limits and Phone Number Quality

This article explains the WhatsApp Business messaging limits, how to increase the limit, and the role of message quality in that process.Messaging Limits​Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or

Service

Knowledge Base Article

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Messaging Limits and Quality Rating

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Create Sub-cases linked to a Case in Care Console

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Handling Sub Cases in Agent Desktop

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How to set up a standard dashboard?

To view the Story Query and Story Query Tag dashboardFollow the following steps to navigate and view the new standard dashboard templates –Click the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Click the Story Dashboard option on the left side of the window. On the Story

Insights

Knowledge Base Article

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Dashboard setup

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Apply multiple tags to your Keyword Lists

Learn how to add or apply multiple tags to your Listening Keyword Lists. In Social Listening, you can configure Keyword Lists and use them to build multiple Topic queries, saving time when creating queries that will use the same set of keywords. You can also apply Tags to your Keyword Lists, providi

Insights

Knowledge Base Article

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Creating and using Keyword Lists

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Co-browsing on Mobile App

Mobile co-browsing is a functionality that enables customers to share their mobile app screens, allowing service agents to view them through the Sprinklr console. This feature goes beyond simple co-browsing by offering additional capabilities such as suggesting screen control and annotation, providi

Service

Knowledge Base Article

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User/Agent Journey

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Listening Content Links

OverviewWithin Listening, you can create lists of Content Links to use in Listening Insights. With these Content Links, you can easily filter and route messages based on the links used in the body of a message. i.e., if you add www.forbes.com to a Content Link, you can filter out all messages source

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Managing surveys

With the Sprinklr Survey builder, you can create custom surveys to seek customer feedback and configure rules to automatically send out surveys after a customer's interaction with your customer care team.To ensure that the Survey Builder is accessible to Sprinklr users living with disabilities,

Service

Knowledge Base Article

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Introduction to Sprinklr Surveys

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What is Visual-based Listening?

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media; with visual topics, you can 'listen' to visual in

Insights

Visual Based Listening

Knowledge Base Article

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What is Visual-based Listening?