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Getting Started with Reward Engine

This article provides a step-by-step guide to set up the Reward Engine on the Advocacy platform. From enabling gamification to making the Reward Engine visible to you, this guide ensures admins can configure the feature effectively and deliver a seamless experience. Pre-requisites Required to Set Up

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Getting Started

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Call Event IVR

Call Event IVR in Sprinklr runs automated actions in the background based on what happens during a call. These actions are triggered by call events such as when a call starts, ends, is answered, or goes unanswered, and by transfer types, like when a call is moved to an agent, a queue, or another IVR

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Call Event IVR

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Publish Instagram Carousel Post

An Instagram carousel is a post with multiple photos or videos that can be viewed by swiping or clicking left. This article helps you with the steps for publishing Instagram carousel post through Sprinklr. Supported publishing TypeDirect Publishing to Instagram requires you to add your Instagram Bus

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Publish a post to Instagram

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Sprinklr v15.5.0 – Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Core Platform Capabilities and Enhancements

15.5.0

Spring Release 2020

+6

release_note

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v15.5.0 (July)

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Customer Authentication

If a user is already logged in on the components, you can securely pass their authenticated details to the chat for user authentication. This process is called pre‑authentication. With pre‑authentication, you don’t need to request customer details again during the chat flow. Instead, you can reuse t

Service

Knowledge Base Article

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Customer Authentication

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Sprinklr Service: 20.7.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Mapping Unified Analytics Metrics to Source Metrics

If you wish to analyze and compare Organic Posts vs. Paid Posts metrics in the same reporting widget, you can use the given dimensions and metrics in this article.List of the Unified Analytics MetricsBelow, you will find all the Unified Analytics metrics along with their corresponding Source names.U

marketing

Knowledge Base Article

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Create & Manage

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Troubleshooting

This document provides solutions to common issues you might encounter while integrating the Sprinklr Live Chat React Native SDK. 1. Live Chat Not Showing Up for Authenticated Users If the Live Chat widget is not appearing after passing authenticated user details, follow these steps to verify th

Service

Knowledge Base Article

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Troubleshooting

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Rule Triggers

Rule Triggers are initiated to prompt content in the platform to run through the Rule Engine according to the configuration of that rule trigger. Rules that do not have a rule trigger will execute on content according to the rule type. Rule Triggers can be especially useful when you would like a rul

marketing

Rule Engine Basics

Insights

social

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Knowledge Base Article

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Rule Engine

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Call Controls Overview

Call Control provides agents with real‑time call management capabilities within Sprinklr Voice. These controls help agents handle conversations efficiently by allowing them to mute, hold, record, transfer, or conference calls without leaving the case screen.When an agent answers an inbound call from

Sprinklr Service

Call Controls Basic Functionalities

Service

26.1.1

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Knowledge Base Article

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Call Controls Overview

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Spelling and Grammar Check

With Sprinklr's in-platform spelling and grammar check tool, you'll see spelling or grammatical errors brought to your attention in the publisher. This feature can help your team avoid typos and errors and improve efficiency as you craft posts or responses on the platform. Earlier the platform suppo

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Sprinklr Service On Zendesk

Sprinklr - Zendesk Integration connects Sprinklr Service product to Zendesk for Care on modern channels. Unify your customer care agent experience by enriching, deflecting and triaging appropriate interactions on modern channels to Zendesk from Sprinklr This will help in having a single system of re

article:howto

Knowledge Base Article

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Integration Guides

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Workflow Logic Elements

The following topics are available in this article:Update PropertiesDecision BoxGo To Node Add Loop Node Break Loop NodeCall Another Guided WorkflowEmbed Guided WorkflowBusiness Hour Check Various Fields in Business Hour NodeEnd Current WorkflowEnd Execution Import Template ​OverviewThis article

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr Social: 19.11.1 Capabilities and Enhancements

Sprinklr Social's latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social's latest release:Sprinklr SocialSprinklr Mark

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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How to Create an Audience Group

Creating an Audience Group provides you with a new way of grouping the audience assets as individual groups and also using them in your ad creation and ad reporting process. This will allow you to improve your campaign workflow through easier campaign creation and improved visibility into audience p

marketing

Knowledge Base Article

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Create Audience Group

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Case Level Analytics

The Case Level Analytics Report provides in-depth tracking of key metrics such as Contact Drivers, Sentiment, Predicted CSAT Score, and Average Handling Time at the case level. It enables the generation of detailed reports using standard metrics and dimensions while also offering the flexibility to

Service

Knowledge Base Article

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Detailed Report Glossary

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Privacy Cloud FAQ

The following are some of the Frequently Asked Questions of Privacy Cloud.​What is Privacy Cloud?With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Sprinklr’s go

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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How to Apply Custom Fields to Ads using Reverse Naming Conventions

Automatically update your custom fields and reduce the average workflow duration using reverse naming conventions.​When building Ad Campaigns in native, users will often follow a naming convention, but when the Ads get auto-imported into Sprinklr no Custom Field tags will be applied to them, which m

marketing

Knowledge Base Article

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Advanced Use Cases

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Sprinklr Service: 18.5 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Unified Platform & Cross-Product: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Cross-Products

17.7

Unified Platform & Cross-Products

New Features

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release_note

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v17.7.0 (July)