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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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Unassignment Activity

You can access audit logs for tracking unassignments (sampling and assignment logic) on cases within the Activity tab in the third pane.The card in the case activity indicates when an assignment gets removed.The following fields are displayed on a separate "Card", with the macro or rule th

Service

Knowledge Base Article

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Automated Sampling and Allocation

RS
Case Analytics View in Sprinklr Mobile and Tablet Application

The Case Analytics View in the Sprinklr Mobile App gives supervisors and quality analysts immediate access to essential interaction insights directly from a mobile device, such as a phone or tablet. This flexibility is especially valuable when supervisors are away from their desks, walking the conta

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Supported Features

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Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

Service

Knowledge Base Article

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What is Live Chat?

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Channel, Post Type, & Area Breakdowns Available for Ads Web Analytics

This article will cover all the channels, post types, and areas of application for web analytics.Channel, Post Type, and Area BreakdownObjectivePost TypeWeb AnalyticsAreaFacebookPost Engagement, Traffic, Video Views, Conversions, Brand Awareness, Reach, App Install, Page Likes, and MessagesImageYesT

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Channel, Post Type and Area Breakdown for Web Analytics

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How to Check if Creatives are Resonating with Audiences in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping various creative elements, you can check which element has been resonating well with your audienceEvaluate CreativeNavigate to the Ads Pivot dashboard.Click on the pencil icon on the right to open the P

marketing

Knowledge Base Article

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Advanced Use Cases

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

Service

Knowledge Base Article

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Post Voicebot Handling

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WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

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Post Call Workflow

Post-call workflow system helps improve the conversion rate and effectiveness of call center operations by automating and streamlining the tasks that are performed post-call through voice-led campaigns, such as assigning follow-up tasks, updating customer information, and sending follow-up emails an

Service

Journey Facilitator

Voice

Knowledge Base Article

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Post Call Workflow

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X Advertising Parity

Learn about Sprinklr's capabilities on X Advertising that are at par and even better than you can get on the native platform.​Through X Ads in Sprinklr, you can advertise to an audience of more than 535 million global monthly active X users (https://business.x.com/en/advertising.html) allowing

marketing

Knowledge Base Article

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Advertising Channel Parity

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Drag and Drop Tasks in Kanban View

The task Kanban view in project management assists in monitoring the status of tasks by organizing them into stacks based on distinct stages or criteria. To enhance project workflow efficiency, tasks can be effortlessly shifted from one stack to another, signifying a change in their phase or priorit

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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Sprinklr v15.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Modern Care Capabilities

Modern Care Capabilities and Enhancements

Winter Release

+6

release_note

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v15.2.0 (February)

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How to manage Stories?

To view, sort, and search StoriesClick the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Scroll down to see all the fetched stories in the form of story cards and click the story you want to view. Click the Duration option on the top right corner to sort the stories by du

Insights

Knowledge Base Article

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Media Stories

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Create an HSM Carousel Template for WhatsApp Business

​Note: Pause on WhatsApp Marketing Messages for US Customers Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authentication, service convers

Service

Knowledge Base Article

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HSM - Carousel Templates

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HSM vs Interactive Template

WhatsApp only permits freeform text when you are responding within 24 hours of a customer reaching out to you. Free-form messages (i.e. any non-messages templates) are responses to user-initiated messages, which can be any type of message within the 24-hour response window.   Whereas a template mess

Service

Knowledge Base Article

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HSM vs Interactive Templates

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Organize Digital Asset Management into Folders

Digital Asset Management provides an organized and unified repository for you to store and manage the impact of your content assets. You can even use tags to organize assets better into folders. This article will help you in organizing Digital Asset Management into folders.Steps to create a folder i

DAM - SES

social

Organize Digital Asset Management into Folders

Organize DAM into Folders

+1

Knowledge Base Article

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Getting started

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Sprinklr Marketplace: A Unified Way to Manage Integrations

The Sprinklr Marketplace is a centralized directory of all integrations supported by Sprinklr. It provides detailed information for each app, including whether it is Free or Paid, functionality, installation steps, screenshots, and documentation links. Marketplace offers a unified way to integrate

Platform

New Article

26.4

Knowledge Base Article

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Sprinklr Marketplace

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Create an Editorial Calendar Board

Often users are applying the same set of filters or using the same GroupBy configurations. Users can save these settings in an Editorial Calendar Board, allowing them to easily access a frequently used view without the need to manually apply filters or other such settings each time they wish to see

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards

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Smart Creative Compliance

Smart Creative Compliance helps you to leverage the creative data engine in the Creative Library. With this feature, you can apply filters for brand compliance, AI-driven machine learning models, and media channels, allowing you to fine-tune your asset search according to brand and channel specific

marketing

Knowledge Base Article

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Apply Filters in the Creative Library