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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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General Ads Reporting Metrics

Leverage this detailed list of all general metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. ​Metrics NameDescriptionAd Set Lifetime Outbound ClicksTotal number of outbound clicks on your Ad SetAd Set Lifetime Outbound Clicks CTRClick through rate of the o

marketing

Knowledge Base Article

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Metrics

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Paid Rule Weather Conditions

Sprinklr Rule Engine has an integrated Aeris Weather feed in the Auto Boost and Paid rules. Using weather conditions in Auto Boost and Paid rules, actions can be triggered based on:Minimum TemperatureMaximum TemperatureSnowfallMinimum HumidityMaximum HumidityWind Speed (KPH)Wind Speed (MPH)Precipita

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

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Paid Rule Properties

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Channel Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in various social media channels.FacebookEntitiesImage GuidelinesVideo GuidelinesReel

Publishing - SES

social

Social - SES

Media Guidelines

+1

Knowledge Base Article

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Know More

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Advanced Keyword Query

Before You StartTo learn about Keyword Matcher Query, see What is Keyword Matcher Query?To create a Basic Keyword Matcher Query, see How to Create a Keyword Matcher Query? Operators for Keyword QueriesFollowing are some operator examples and their results:OperatorExampleFind Messages​helloSearch for

Service

Knowledge Base Article

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Keyword Query

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Sprinklr v15.5.0 – Sprinklr Insights Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

New Capabilities and Enhancements

+6

release_note

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v15.5.0 (July)

RS
TikTok Discovery

TikTok Discovery is the first step in TikTok content research and strategy.It helps you understand what’s trending before you publish—across hashtags, keywords, audio tracks, and creators.By surfacing real-time trends, TikTok Discovery enables you to see which hashtags, keywords, and audio are gaini

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Tiktok

SH
Video Calls Overview

Video call is a feature that allows brands to make one-way or two-way video calls on the web/mobile. Video calls can be initiated by customers or agents depending on the use case. Sprinklr provides video call solution in integration with AWS (Amazon Web Services).​Sprinklr Video Call requires no dow

Service

Knowledge Base Article

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Overview

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Boost Analysis in Unified Performance Reporting

OverviewBoost Analytics in Unified Performance Analytics (UPA) helps you measure the impact of boosting social posts with confidence. It aligns posts by their boost start date and organizes performance into three clear phases: Pre-Boost, In-Boost, and Post-Boost.This approach consolidates organic, p

Knowledge Base Article

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Unified Performance Analytics

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Sprinklr v15.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Modern Care Capabilities

marketing

Modern Care Capabilities and Enhancements

+7

release_note

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v15.2.0 (February)

RS
Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Add Facebook account in Sprinklr

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).Frequently asked questionsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Al

Insights

Alert Manager FAQs

Knowledge Base Article

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Alert Manager FAQs

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

Pinterest

Service

Reporting

Knowledge Base Article

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Reporting on Pinterest

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Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and Ob

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Create Facebook Ads

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How to Configure Home Page Widgets?

RECORD PAGE EDITOR Each persona has a defined view of its own and this is called the Record Page of the Persona. This view includes multiple tabs like Home Page, Queues, Agents, etc. Each page has a lot of different widgets that display various metrics, and these are customisable.   ​The Record Page

Service

Knowledge Base Article

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Overview

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Sprinklr v16.5.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

+5

release_note

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v16.5.0 (July)

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Update customer information

An ACW is a form that an agent needs to fill after disconnecting the call to capture vital information from the call. ACW may include tasks such as taking call summary, updating customer information in the CRM, scheduling a callback, sending follow up emails, updating customer details in the Sprinkl

Service

Knowledge Base Article

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Update customer information

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening