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Sprinklr Release v16.4.0 - March/April New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

March 2021 Patch Releases

Sprinklr Release v16.4.0

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release_note

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v16.4.0 (March/April)

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Sprinklr Service: 19.11 Capabilities and Enhancements

Sprinklr Service's latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Knowledge BaseThe followi

marketing

Insights

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Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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Manual Audit

Audit checklists are used for the manual evaluation of conversations between customers and agents by the Quality Managers. This helps ensure that agents provide good service, follow company rules, and keep customers satisfied. These checklists are also used by the Supervisors, Admins, or other Quali

Service

Knowledge Base Article

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Case Analytics Page Widgets

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Connection with Brands APIs

Sprinklr IVR provides us the ability to connect to a brand’s APIs and obtain data from their internal systems to use on Sprinklr’s Care Platform. In this article we will learn about how admins can configure IVR to work with brands’ APIs. APIs are mini programs that help to fetch data from third part

Service

Knowledge Base Article

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IVR Use Cases

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Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

26.1

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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Feature Level Control

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Case Analysis

The Case Analysis widget offers a streamlined snapshot of the case summary, essential metrics, and contact drivers, enabling swift access to critical information and facilitating informed decision-making.Widget ComponentsIn the At a Glance widget, you have the option to quickly access the case summa

Service

Knowledge Base Article

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Case Analytics Page Widgets

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Add Support for OpenAI

You can integrate OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys We also support fine-tuning OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up and utilize OpenAI through e

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Knowledge Base Article

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Add Support for OpenAI

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Contact Driver by Agents

Contact Driver by Agents enables you to analyze how contact drivers are handled across agents throughout the lifecycle of a case. This capability helps you understand both:Which agent a contact driver was reported to, andWhich agent ultimately answered or handled the contact driverBy linking contact

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Creating Contact Driver Models

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Agent Status Change Report

The Agent Status Change Report displays the precise times when agent statuses change and the duration spent on each status. It provides detailed insights into the total time an agent spends in each status and tracks how often and how many days an agent enters a particular status. This data is pivote

Service

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr v16.5.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

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v16.5.0 (July)

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Sprinklr Service: Patch Changes (18.5.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

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Knowledge Base Article

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v18.5.1 (June)

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How to Export Ad Creatives from the Ads Creative Library

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats an

marketing

Knowledge Base Article

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Export Ad Creatives

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Sprinklr Service: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr Service’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes a range of new features and improvements that will help you deliver more efficient and effective service to your customers. Below, you will

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

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Knowledge Base Article

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Geo Location Templates

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Sprinklr v15.5.0 – Sprinklr Marketing (Ads) Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Modern Advertising Capabilities and Enhancements

15.5.0

Spring Release 2020

+5

release_note

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v15.5.0 (July)

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How to Setup ATA Calibration Flow?

How to Enable ATA Calibration?ATA Calibration is an advanced feature and a support ticket needs to be raised to enable this feature.User Level Permission for ATA CalibrationCalibrate permission is to be granted only to those users who act as the calibrators. This permission is available under the Au

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Sending Canned Responses from Agent Console

Use Canned Responses in Agent Console and Care Console to deliver on-brand, quick answers to routine customer questions.Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You ca

Service

Knowledge Base Article

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Agent Console (Legacy)

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Use Sprinklr Alert Manager to mitigate the brand crisis

With Alert Manager, you can not only create Smart Alerts and Volumetric Alerts but also manage them from one place.Sprinklr's Alert Manager is a one-stop solution for creating and managing all your alerts with ease. The simple user interface of Alert Manager will give you more flexibility in creatin

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Alert on Individual Entities

Listening Alerts

delete an alert

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Knowledge Base Article

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Introduction to Volumetric Alerts

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Compose Snapchat Story Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​To learn more, click on Ads C

marketing

Knowledge Base Article

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Compose Snapchat Ads