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RS
Project Activity Tab

OverviewThe Project Activity Tab includes a complete activity log allowing you to audit modifications made within a project. The tab logs details of Project creation, name changes, changes made to the Project brief, addition or removal of dependencies, and changes made to Project field values, for e

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Project Tabs

RS
App View v/s Project View

The Crisis Monitoring persona has two views – App View and Project View Note: This feature is in Beta. To enable this feature, a Definition Partnership agreement needs to be signed. Contact your Success Manager.App View This is a Project-agnostic view, i.e., it takes into account all the projects th

Insights

Knowledge Base Article

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Crisis Management (Beta)

SH
Ads Creative Library FAQs

Will an approved draft creative get published when selected in an Ad?Yes. Whenever a post or ad creative in the approved draft state is used in an ad variant, it will be published on the channel along with the ad variant. This functionality is applicable to Facebook, Twitter, LinkedIn, and Pinterest

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

RS
Queue Performance Voice

A Queue Performance Voice Report that tracks real-time updates and service level agreements (SLAs) at the queue level plays a crucial role in managing and optimizing call center operations. This report continuously monitors and provides immediate insights into how well the contact center is meeting

Service

Knowledge Base Article

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Detailed Dashboards

RS
Digital Queue Performance Report

The Digital Queue Performance Report provides queue-level visibility into how contacts flow through digital queues and how efficiently they are handled by agents, using Contact ID as the core unit of measurement. While the report focuses on digital queues, Contact ID is a shared construct across bot

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Connections Manager: Unified Third-Party Authentication Management

Connections Manager is a unified repository for managing all authentication credentials for third-party systems such as Salesforce, Zendesk, and more. It provides a centralized and streamlined experience for creating, viewing, and managing third-party connections (authentication credentials) in Spri

26.1

marketing

Insights

social

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Knowledge Base Article

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Connections Manager

SH
Configure a rule to resend surveys

How by configuring rules, you can resend surveys to customers across multiple channels leveraging custom automation triggers.After building surveys in the Survey Builder and sending them to customers, you can establish the scenarios under which you send the survey reminders to customers using the Re

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

RS
Hints: Contextual Speech-to-Text

Introducing the concept of enhancing ASR (Automatic Speech Recognition) system accuracy and efficiency using data type hints.​Hints are used to bias the ASR system towards predicting transcriptions within specific contexts. Adding Data Type Hints for Voice BotsWhen gathering specific details (e.g.,

Service

Knowledge Base Article

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Automatic Speech Recognition(ASR)

RS
Using the In-App SDK

The SDK for In-App Surveys allows brands to seamlessly integrate solicited feedback collection into their mobile apps during key customer interactions. Surveys can be triggered based on predefined conditions such as browsing behavior, session duration, or through custom events to capture targeted fe

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Setting up the In-App SDK

RS
User Platform Activity Report

The User Platform Activity Report shows detailed information about the entire user activity, including dashboard usage, user updates, account, password, Macros, post usages, and edits. It provides an in-depth view of the activity the agent is performing on the platform apart from the other day-to-da

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Voice Queue (Per Assignment) Report

The Voice Queue (Per Assignment) Report provides detailed Queue information at the assignment level, treating each call assignment as a separate offer and will count in metrics accordingly, even if reassigned. It tracks the entire call journey within the Queue, including assignment and un-assignment

Sprinklr Insights

26.1

Sprinklr Service

Service

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Knowledge Base Article

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Detailed Report Glossary

RS
Create a Naming Convention

OverviewNaming Conventions automatically assign a name to Projects, Campaigns, Sub-Campaigns and Messages based on the specific configuration of that convention. Naming Conventions help standardize names across your organization and enable better tracking and reporting of Campaigns, Sub-Campaigns, P

marketing

Knowledge Base Article

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Naming Conventions

SH
Running Guided Work Flows through Care Console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. Care console gives us the ability to initiate several workflows which can help the agent to perform their tasks. ​B

Service

Knowledge Base Article

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Additional Use Cases

RS
Setting Up Hierarchical Reporting

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Hierarchical Reporting

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Data onboarding using Salesforce Marketing Cloud

To deliver the best customer experience, it is important that brands reach the right audience with the right message at the right time. This can be achieved by sending event-triggered communications to customers and prospects. For this, marketers need to have access to customer journey data. Custome

marketing

Insights

social

Salesforce Marketing Cloud

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Knowledge Base Article

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Marketing Cloud

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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

RS
Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

SH
Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

Knowledge Base Article

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Dialers

RS
Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Dependencies

RS
Case Processing Clock Extract

This documentation outlines the extract capturing case processing clock activity within digital case interactions. The Case Processing Clock Extract provides event-level records reflecting each instance where a processing clock is initiated for a case.Each row represents a single clock initiation ev

Knowledge Base Article

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Digital Data Extracts