Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (1.1K)

SH
Route/Handover to Another Bot Node

OverviewThis article explores two powerful nodes: "Route to Another Bot" and "Handover to Another Bot." The former allows you to efficiently redirect conversations to another bot, such as an FAQ bot or specialized decision tree, triggered by specific intents, eliminating the need for repetitive resp

Service

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

SH
Highlight attribute categorization in insights phrase

In the Stream (aka Conversation Stream) widget, phrases related to a particular attribute category will be highlighted. To serve this purpose, we support two functionalities – Display relevant the phrases in the bold formattingDisplay the attribute hierarchy of phrasesDisplay the relevant phrases in

Insights

Display Attribute Hierarchy

Display Relevant Phrase

Knowledge Base Article

 • 

Advanced Concepts

RS
Add, Edit and Remove Widgets in a Reporting Dashboard

OverviewWidgets help you see data and insights on different specific and individual aspects of your Projects and Portfolios. You can create multiple customizable and editable Widgets for your Reporting Dashboard to gather data on different performance indicators.Add a Widget1. Click the Reports butt

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

 • 

Global Reporting

RS
Set up Web Analytics to Track Link Attribution and Link Clicks

Advocacy Admins can effortlessly monitor website traffic by utilizing Web Analytics, specifically tracking the visitors accessing the website through links embedded in the posts shared by Advocates. Why Web Analytics is Important With Web Analytics, Advocacy Admins can monitor how their post is perf

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Link Click Tracking

RS
Create Automated Approval Workflows

OverviewYou can create Automations to manage Approvals for your task and maintain a smooth workflow. You can specify individual users as Approvers or automatically select Approvers from a column. Approvers receive platform and email notifications and can approve or reject Tasks from the notification

marketing

Knowledge Base Article

 • 

Task Sheet Advanced Use Cases

RS
Add Support for Amazon Bedrock

User can add an AI provider called Amazon Bedrock under Provider and Model Settings. There are two different ways to add Amazon Bedrock: through Sprinklr, where it is managed by a DP; by using Bring your own Key (BYOK). Once added, a provider card corresponding to Amazon Bedrock gets added under AI

marketing

Insights

social

Service

Knowledge Base Article

 • 

Add Support for Amazon Bedrock

RS
Introduction to AQM Insights

Quality Managers and Supervisors derive actionable insights from the AI-generated quality scores that help them understand the reasons behind agent performance ratings. This enables them to identify areas for coaching and performance improvement. Additionally, agents can use these insights, along wi

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

AI Scoring and Insights

RS
Compose Emails Using Sprinklr AI+

Sprinklr AI+ introduces various functionalities to assist in crafting flawless emails, contributing to increased CSAT (customer satisfaction) scores and fostering outstanding customer support.Draft EmailLeverage the Draft Email option to automatically generate emails by utilizing the agent's re

Service

Knowledge Base Article

 • 

Compose Emails Using Sprinklr AI+

RS
Track Content Engagement

This reporting category shows the engagement happening on the content on the Advocacy site, including UGC and Display Content. How to configure Content Engagement widgets Use the Data Source as DAM and apply a filter on Account as Advocacy to get UGC related data like this. You can also add the dime

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

SH
Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

SH
Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

marketing

Knowledge Base Article

 • 

Configuration & Setup

SH
Compose Pinterest Carousel Ads

Show multiple images within a single pin and enhance your users' experience using the carousel ad format. Carousel is a Pinterest ad format that allows multiple images to be shown within a Pin. The Pin will appear like the current standard Promoted Pins within the feed, with distinctive pagination d

marketing

Knowledge Base Article

 • 

Publish Pinterest Ads

SH
Using multiple wildcards in Topic & Themes

Unlock the power of effortless searching with wildcards! Get rid of the hassle of manually including every possible form of a word, dealing with multiple spellings, or accounting for various endings. Our wildcard feature saves you time and effort while providing the flexibility you need to create co

Insights

Wildcards

Single Character Wildcard

Multiple Character Wildcard

Knowledge Base Article

 • 

FAQs and Advanced Use-cases

RS
Integration Reporting Dashboards

Integration Reporting widgets give a brief overview of the usage of all the supported third-party software integrations in Sprinklr Advocacy. For example: Slack, MS Teams, MS SharePoint, Yammer. ImportanceThese dashboards allow admins to understand how well they are able to reach advocates outside t

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

SH
Preferred Audience and Audience Restrictions

This article describes the details and differences between Preferred Audience and Audience Restrictions in the Sprinklr platform. You may know these terms as Targeting and Gating, respectively. In this article, Preferred Audience refers to the Facebook-specific method for targeting users you wish to

Publishing - SES

social

Social - SES

Audience Manager

+1

Knowledge Base Article

 • 

Getting started with publishing

RS
Sprinklr Service: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

SH
Advanced Use Cases of AI Creative Insights

Use case 1: Check which aspect ratio is performing better in a particular placementIn the creative elements tab, in the performance by aspect ratio widget, edit the widget to add a placement dimension which will give a breakdown of placement vs aspect ratioThis gives an idea of which aspect ratio is

marketing

Knowledge Base Article

 • 

Advanced Use Cases

SH
Use Sprinklr AI+ to summarize messages in Stream, Post Card, and Inline Table widgets

In this article, you will learn how to summarize lengthy messages in the Stream, Post Card, and Inline Editable Table widgets using Sprinklr AI+.​Long texts in messages/posts can be challenging to read and very time-consuming. Thanks to Sprinklr AI+ integration with Sprinklr Insights, allowing you t

Insights

Sprinklr A+

Knowledge Base Article

 • 

Sprinklr AI+

SH
Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

Service

Knowledge Base Article

 • 

Introduction to Supervisor Console

SH
Automatically Optimize Videos for Publishing

Video optimization tool helps in converting user video file format, compressing it to reduce the file size, and performing other editing tasks, so the video looks perfect. w.r.t channel specifications while publishing a video through Sprinklr. Video optimization in Sprinklr is available for Facebook

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

Advanced capabilities