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Benefits of Data Collection

Data Quality and Accuracy: Ingesting data allows for validation, cleansing, and standardization, ensuring that the data is accurate and of high quality. By removing duplicates, correcting errors, and standardizing formats, data integrity is improved, leading to more reliable and trustworthy informat

Service

Knowledge Base Article

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Data Collection Overview

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Conditional formatting: Set up Color Tags, Dots, and Icon Sets for visual cues in Display and Presentations

In a command center, monitoring agent performance and tracking key performance indicators (KPIs) related to social media are critical for ensuring operational effectiveness and delivering exceptional customer experiences. Conditional formatting is a powerful tool that provides visual cues to highlig

Display - SES

social

Conditional Formatting in Display and Presentations

Set up color tags for visual cues in Display and Presentation

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Knowledge Base Article

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Display

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Agent’s Override Settings

User group settings include assignment setups that individuals inherit from their respective user groups. These settings apply to all members of the group. Whenever a user is added to or removed from a group, their assignment settings automatically adjust according to the group's settings.If an admi

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Setting up Agents for Routing

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Reporting Home - Visibility Settings and Sorting

In this article, you will learn how to change the View of the Reporting Homepage, change column configuration, apply Group-By and Sorting.Change Views - Grid and List:Click on the Visibility Settings icon in the top right corner of the window.Select your view type from Grid or List that you want for

marketing

Reporting

Knowledge Base Article

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What is Reporting?

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Create a post using the Quick Publisher

Leverage your social account in the best possible way using Sprinklr's social publishing tool which provides you with key publishing functionalities to enhance the content you publish. In this article, we will go through the key features of Quick Publisher.​Steps to create a post using the Quick Pub

Create a post

Publishing - SES

Create a post using the Quick Publisher

Create a post in Quick Publisher

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Knowledge Base Article

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Getting started with publishing

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO

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Voice Debug Console

Voice Debug Console offers comprehensive insights into every aspect of incoming voice calls on Sprinklr. It provides detailed analysis, ranging from call quality assessments to identifying reasons for disconnections. Voice Debug Console simplifies the debugging process for voice calls from an admini

Service

Knowledge Base Article

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Testing and Debug Logs​

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Sprinklr Service: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Identify crisis events proactively with Volumetric Alerts

Configure Volumetric alerts customized to your business needs for Crisis detection.Volumetric Alerts offer an effective early warning system that informs you when the specific pre-set criterion is met. Based on the metric of your choice and the type of trend you want to monitor, you can set a quanti

Insights

Volumetric Alerts

Create Volumetric Alert

Knowledge Base Article

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Introduction to Volumetric Alerts

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Icebreakers

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number. They act as additional tools that can be personalized for each account, enhancing user interactions. These features offer users choices during the chat,

Service

Knowledge Base Article

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Icebreakers

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Stacked Twin Axis widget

The Stacked Twin Axis widget is a type of data visualization that combines two different types of charts in one plot to show multiple variables at once. The plot has two Y-Axis that shares the same X-Axis and displays different types of data. In the given example, the X-Axis displays positive and ne

Insights

Stacked Twin Axis Widget

Knowledge Base Article

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Types of Widgets

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Area widget

An Area widget is a graphical visualization widget that displays a chart of data points over time. The chart is usually in the form of a filled line graph, where the area below the line is colored to emphasize the extent of change in the data visually. The X-axis typically represents time, and the Y

Insights

Area Widget

Knowledge Base Article

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Types of Widgets

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Entity Word Cloud widget

The Entity Word Cloud visualization, similar to a word cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create an Entity W

Insights

Entity Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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Standard Widgets in Project Analytics

OverviewWhen you first open Analytics for any Project, you will see 7 preset Standard Widgets. These include: Task Overview, Task by Status, Task by Priority, Assignee Overview, Average Task Completion Time, Completion Burn-up and Average Task Completion Time by Assignee. These Standard Widgets give

marketing

Knowledge Base Article

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Project Level Analytics

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Survey Settings

In the Settings tab, you can configure the Survey Details, Page Settings, Button Settings, Survey Link Settings, and Language Switcher Settings of your survey.Survey DetailsIt includes the name of the survey and its Active/Inactive status. Survey Base language serves as the base language for transla

Surveys

Service

Knowledge Base Article

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Survey Builder

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Device Sharing Mode​

Use-case:Ensure efficient problem resolution for tasks involving multi-application usage or document sharing, leading to improved CSAT​Perform troubleshooting, software installations, and system configurations directly on the customer's device.User Experience:Agents seek approval from user if t

Service

Knowledge Base Article

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Co-browsing

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Setup Content Targeting to Build a Personalized User Experience 

Content Targeting, also referred to as content segmentation, is a huge part of Advocacy experience. The advocacy website content segmentation is the process of writing, designing, and organizing content for each of your website’s segmented groups of advocates. Essentially, content segmentation allow

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Create Email Templates (Advocacy)  

Email templates are the backbone of any email marketing strategy, especially for advocacy programs. They allow for the consistent, visually appealing delivery of content to your advocates. With a template in place, you can easily update content, ensuring timely and effective communication. Importanc

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Overview

Proactive prompts allow targeting website visitors with certain configurable messaging based on their behavior. Brands can make the first step to engage with their customers with contextual pop-ups. It can help achieve multiple business goals like increase conversions, reduce cart abandonment, custo

Service

Knowledge Base Article

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Overview

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Best Practices for Gamification in Advocacy

Harnessing the power of gamification can significantly enhance the impact of your advocacy program. By integrating game mechanics effectively, you can motivate, engage, and recognize advocates, driving the desired behaviors and outcomes. What is a Gamification Strategy? A Gamification strategy is th

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification