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Generating Personalized Links Using Transactions

This feature allows you to create personalized, trackable links for each transaction, enabling targeted survey distribution based on individual customer interactions. By utilizing transaction metadata, every customer receives a unique link tailored to their specific experience.These unique transacti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Personalised Links

RS
AI Tracking Engine

The AI Tracking Engine Report for contact drivers aids in tracking success rates and failures of the AI model, testing configurations, simplifying debugging, and providing continuous monitoring of contact driver detection.When you create a new widget in a reporting dashboard using the Service Analyt

Service

Knowledge Base Article

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Detailed Report Glossary

RS
How to Configure Mobile App

Introduction​To streamline the login process and improve user experience, Sprinklr has introduced mobile app configurable options within the Admin Console. These enhancements allow administrators (admins) to configure multiple company names, enabling users to select the correct one and be redirected

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Sprinklr Extend App

RS
Dialer Selection during External Transfers

Sprinklr Voice now allows agents to select a dialer during external call transfers. This article provides information on the behavior of dialer selection and call flow during an external transfer in Sprinklr Voice. Key CapabilitiesAgents can select a dialer when transferring calls externallyAdmins c

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Dialer Selection

SH
Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)

SH
What are Audit Checklists/Evaluation Forms

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

Service

Knowledge Base Article

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Audit Checklist Builder

RS
Assignment Activity

Complete audit logs for a case are accessible within the Activity tab in the third pane, providing full visibility of all assignment activities.Each assignment will be displayed as a separate "Card" in the case activity, with the macro or rule that triggered the assignment prominently highlighted at

Service

Knowledge Base Article

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Automated Sampling and Allocation

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Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

WhatsApp Distribution

SH
Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

+5

Knowledge Base Article

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Roles and Permissions

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Mapping Configuration Screen for Live Chat

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen for Live Chat

SH
Add an Apple App Store in Sprinklr

Sprinklr allows you to view all reviews published on their App, view the ratings provided by the customers, user details, and more. Additionally, you can also publish the developer reply from Sprinklr and that will allow brands to never miss out reviews from their customers. You can add an Apple App

social

Sprinklr Social

20.10

Add an Apple App Store in Sprinklr

+2

Knowledge Base Article

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Apple App Store

RS
Survey Translations

The Translations Manager enables survey creators to provide a smooth, multilingual survey experience by overseeing all language versions from a single platform. It guarantees that every respondent receives the survey in their chosen language without the necessity of creating individual surveys, allo

Sprinklr Insights

26.1

Insights

Updated Article

Knowledge Base Article

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Translations

RS
Advanced Use Cases of ATA Calibrations

ATA Calibration Review Before Agent AcknowledgmentIn situations where cases require ATA calibration by supervisors before agent acknowledgment, employ a snooze interval (For example, five days). Auditors are required to submit their evaluations using the 'Submit Later' button during this p

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

RS
Mapping Configuration Screen for Email

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

Service

Knowledge Base Article

 • 

Mapping Configuration Screen for Email

SH
Guided Workflow - Secure Screen Node

OverviewThe Secure Screen Node is a specialized feature in guided workflows designed to enhance data security. It allows sensitive information, such as credit card numbers and personal identification details, to be transmitted directly to a PCI-compliant server, bypassing the Sprinklr platform entir

Service

Knowledge Base Article

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Guided Workflow Canvas

SH
Call Report on Ingested Data

This section is a Lead level report that maps the Lead Events against each lead based on the severity of the event. Every customer record is counted as a separate lead and every customer interest(eg: registration of a customer on a product’s enquiry) is considered as a Lead Event.Values Plotted: Lea

Service

Knowledge Base Article

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Reporting & Analytics

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Automatic Survey IVR

IVR survey is one of the most efficient ways to collect customer feedback for the interaction happening between agent and customer. In this article we will learn how to configure automatic survey IVR which gets triggered just after agent disconnects.​Business Use CaseWhenever the agent-customer conv

Service

Knowledge Base Article

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Setting up Agent Persona

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionUpdate SupportedChangeTypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringTy

marketing

Knowledge Base Article

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LinkedIn

RS
Platform Usage Report

The platform usage report provides insights into the key activities with the system, including any modifications to the account, workflow configuration, user addition, usage, and dashboard export. It sets user account changes, such as settings, permissions, or roles, ensuring user management and gov

Service

Knowledge Base Article

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Detailed Dashboards

RS
Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

26.1

Sprinklr Service

Voice Campaigns

+4

Knowledge Base Article

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Voice Campaign Creation