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Offline Conversions - Snapchat

The Snapchat Conversions API enables a direct connection from Sprinklr to Snapchat, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Snapchat ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions

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Create a User Task in a Workflow

Create user tasks to assign and manage various tasks for an entity. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks. In this guide, we will go over how to create User Tasks within a Workflow.To Create a User TaskThe 'Ass

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Task Actions

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Macro Tool

The Macro Tool allows the AI Agent to execute predefined actions, automating tasks and streamlining workflows. Steps to Configure a Macro ToolFollow the steps below to configure the Update Properties Tool in AI Agent Studio:​1. Access the Macro ToolNavigate to AI Agent Studio from the Sprinklr Launc

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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Sprinklr Release v15.3.0 - March 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

Sprinklr Release v15.3.0

Release v15.3

+2

release_note

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v15.3.0 (March)

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Drill down on a widget

Drill down is a feature that enables users to explore specific data points within a widget, providing a more detailed analysis of a selected dimension/topic with just one click. It allows users to delve deeper into data insights while still keeping the original widget accessible, promoting greater e

Drill Down

Insights

drill down on a widget

Knowledge Base Article

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Drill Down

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Integrating SharePoint with Sprinklr

By integrating your SharePoint/OneDrive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos and more directly from your Microsoft account to your Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Microsoft ID wi

marketing

Knowledge Base Article

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SharePoint and Sprinklr Integration

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Campaign - Add Content

From the Campaign details view, you can add content such as messages, message ideas, sub-campaigns, events, tasks, etc, on the go. The Campaign details view gives quick access to add content by consolidating all the content creation-related actions on the top-right corner of the screen. To Navigate

campaign management

Create Message

marketing

campaigns

+1

Knowledge Base Article

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Functionalities

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Different Types of Case Routing Mechanisms

Unified routing employs skill-based, non-skill-based and round-robin assignment mechanisms to ensure effective case routing. In this article, you will learn about the different types of case routing mechanisms offered by Unified Routing.Skill-Based AssignmentSkill-based assignment in Unified Routing

Service

Knowledge Base Article

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Unified Routing Overview

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Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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ACW Flow Reporting: Enhancing Trend Analysis and Debugging

This feature allows users to view flow reporting for After Call Work (ACWs), providing significant benefits for both debugging and trend analysis. In the reports, users can see the path traversed by the ACW for each case. This helps users identify which node might be causing unexpected behavior, the

Service

Knowledge Base Article

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ACW Reporting

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Live Chat (Advocacy)

The Sprinklr Advocacy live chat is a communication tool that facilitates messaging between users over the internet. Advocates can utilize this feature to communicate with the support team, seeking assistance with understanding features or addressing any doubts they may encounter while using the advo

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Threshold-based Visualizations

IntroductionSupervisors and team leaders can now visualize the progress and effectiveness towards certain set benchmarks. With all new threshold widget visuals, easily set up certain threshold scales determining safe, warning and danger scales to quickly gauge service level performance, SLA breaches

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

marketing

Knowledge Base Article

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Reporting & Analytics

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About New Custom Field Editor

Custom Field Editor (Previous)Custom Field Editor (New)​​Improvements in the New Custom Field EditorEnhanced UI: Better segregation and grouping of the fields on UI.Ability to change the Field Type of Custom Fields from Multi to Single: ​Multi Select to Single Select Text Multi to TextWhenever a Mul

social

Knowledge Base Article

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Custom Fields

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How to Create Saved Audiences

A Saved Audience can be used for specific channel targeting. You can create Saved Audiences in the Audience Manager to be used later in Ads for efficient, easy-to-use targeting.Note: Saved Audiences created on native will not be auto-imported to Sprinklr unless it is used in an Ad or Ad Set, valid f

marketing

Knowledge Base Article

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Create Saved Audience

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Create and Share Task Forms

OverviewTask Forms allow you to collect actionable data from various stakeholders and collaborators and add them as tasks in your project. You can use Task Forms to generate tickets, collect feedback and suggestions, manage requests and more. Task Forms let various internal and external stakeholder

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+2

Knowledge Base Article

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Request Forms

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Requester Persona App

Requesters are users within an organization who Submit requests to marketing teams.Quickly view all the assigned tasks if more information is needed.Requesters would usually work with the following capabilities in Sprinklr to execute their day-to-day activities:Raise RequestTasksRequest ManagementPr

marketing

Requester

Persona Apps

Knowledge Base Article

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Requester Persona App

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On-Demand Publishing Skill

OverviewThe On-Demand Publishing skill allows you to publish text, assets, or images directly to the user based on specific functions.Note: Alternatively, you can use the Dialogue Tree Invocation function to configure the same.Steps to Configure an On-Demand Publishing SkillWithin your conversation

Service

Knowledge Base Article

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Dynamic Workflow

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Route to Agent Tool

The Route to Agent Tool allows an AI Agent to seamlessly transfer a conversation to a human agent when automation reaches its limits. This ensures that users receive timely assistance during complex or sensitive interactions. It enables smooth handoffs from AI Agent to human agent to improve user sa

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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Publish to LINE

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

Service

Knowledge Base Article

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Create and Publish Messages