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Android

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating WebView and Adding Live Chat URL Before you begin: WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_1866

Service

Knowledge Base Article

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Webview

RS
User Category and Nurturing Model for Admins and Advocates ​

The User Categorization and Nurturing model enhances how admins manage and nurture advocates by categorizing users based on behavior and influencer scores.​Admins can create user categories in the admin console and define entry criteria based on engagement metrics. Categories are automatically updat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Record Manager - An Overview

A Record Manager is a configurable, tabular interface used to display and manage records for a specific entity in a structured, user-friendly format. It acts as a central workspace where teams can view, filter, and act on entity data in real time—tailored to their specific business roles and workflo

Knowledge Base Article

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Record Manager - An Overview

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Move and Distribute Widgets in Display/Presentations

Creating visually appealing and well-organized storyboards/presentations often involves the manipulation of multiple widgets such as text boxes, images, charts, and shapes. Sprinklr Display/Presentations now supports multiple widgets to be selected and moved together in a layout. This greatly simpli

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

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SDK Methods

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Chat Action for Video Call

This is only required for customer-initiated video calls.Configure Chat Action for Video CallAdd the chat action for a video call. Note that it will not be displayed automatically to the customer; it needs to be enabled through the Rule Engine.Navigate to Live Chat Care and either edit an existing a

Service

Knowledge Base Article

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Configuration Steps

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Pause & Resume After Call Work

1. Pause & Resume Overview: This feature prioritizes customer incoming calls over filling After Call Work (ACW) forms. Admins configure capacity settings to ensure ACW is overwritten by incoming calls in unified routing.  The feature pauses the ACW timer during incoming calls, not affecting the

Service

Knowledge Base Article

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Pause and Resume ACW

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Knowledge Evaluation for Sprinklr AI Agents

The Evaluate Knowledge feature lets you bulk-test the accuracy and effectiveness of your AI Agent configurations. Using the Generate Q&A capability within AI Agent Studio, the system creates question and answer pairs from knowledge articles, validates agent responses, and integrates with the RAG

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Knowledge Evaluations

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Privacy and Exclusion Criteria for Gamification in Advocacy

While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  Why these exclusion criteria may be required Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are res

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Share Task Views with Other Users

In Project Management, you can share a task view either while creating it or after it has been created. PermissionProject owners, admins, and editors can create and share views. Sharing a view with other users during creationA view can be shared with- Everyone: All collaborators (individual users or

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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iOS - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Minimum supported Xcode version is Xcode 16.1.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two me

Service

Knowledge Base Article

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Older Versions

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Difference between end call and Hangup node

Hang Up  ​This node ends the call for caller, but IVR is still ongoing and actions like sending surveys, email etc can be executed after hangup node. In case if IVR is used for Conference, then using hang-up node will end the conference call with IVR, while agent and caller remain on call.   End Con

Service

Knowledge Base Article

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How to Setup Business Logic

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

Google My Business

social

+9

Knowledge Base Article

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Google

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How to Apply Conditional Mapping in Dynamic Image Templates

While applying your Dynamic Image Template to Catalog, you have the ability to add conditions to elements that must be met before those elements will be mapped.Conditional Mapping allows you to set Rule-Based conditions that can be picked directly from the product feed as well as Script-Based condit

marketing

Knowledge Base Article

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Conditional Mapping in DIT

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Set up Screener Questionnaire

The 'Screener Questionnaire' is a fundamental tool that plays a pivotal role in capturing vital user information, ensuring governance, content relevancy, and insightful reporting. This comprehensive guide delves into the significance of the Advocacy Screener, the crucial role it plays in s

Advocacy - SES

social

advocacy admin console

Social - SES

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Knowledge Base Article

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Platform Configuration

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iOS

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating Live Chat Controller, Adding Live Chat URL and Injecting JavaScript to Listen to WebView EventsURL: ​http://prod-live-chat.sprinklr.com/page?app

Service

Knowledge Base Article

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Webview

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AI Creative Insights FAQs

Q: What does “No Detection” imply in best practice compliance?A: No Detection implies that the best practice rule is not applicable to that particular ad creative type. For example, if you are looking at Video length compliance then you might notice Not Applicable for all ads using Image assets (as

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Chat Trigger Icon

The Live Chat trigger icon is the clickable icon displayed on your website that users click to start a chat session.Icon LogoYou can choose from 6 predefined icon logos or upload a custom icon under "Image". The 6 predefined icon logos can be found under Styling > Chat Trigger Icon >

26.1

Sprinklr Service

20.7.1

20.10

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Knowledge Base Article

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Chat trigger icon

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Stats Imports FAQs

Q: Can I use a custom field or any other dimension as a unique identifier?A: No, currently only a few specific fields are supported as a unique identifiers. Sprinklr will map data only if one of these fields is available in the file.Given below are the unique identifiersCampaign IdAd Set IdAd Channe

marketing

Knowledge Base Article

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Troubleshooting & FAQs