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Call Handling Configuration

Pre-requisite for configuring the Call Handling: Voice should be enabled for the environment and your user should have Assignment Engine: View, Edit and Manage Agent Voice permissions.​​​Business Use CaseIn a partner where voice is enabled, it is not necessary every user should be eligible to handle

Service

Knowledge Base Article

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Additional Use Cases

RS
Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Create Saved Audiences

A Saved Audience can be used for specific channel targeting. You can create Saved Audiences in the Audience Manager to be used later in Ads for efficient, easy-to-use targeting.Note: Saved Audiences created on native will not be auto-imported to Sprinklr unless it is used in an Ad or Ad Set, valid f

marketing

Knowledge Base Article

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Create Saved Audience

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Requester Persona App

Requesters are users within an organization who Submit requests to marketing teams.Quickly view all the assigned tasks if more information is needed.Requesters would usually work with the following capabilities in Sprinklr to execute their day-to-day activities:Raise RequestTasksRequest ManagementPr

marketing

Requester

Persona Apps

Knowledge Base Article

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Requester Persona App

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Drip Campaign (Customer Journey) in Distributed

With the help of drip campaigns, you can send a series of pre-scheduled and automated messages to a targeted audience over a specified time.​ With the drip campaign capability, a user can:Encourage recipients to take specific action​Provide relevant information and build trustRemind about upcoming e

social

Sprinklr Social

20.10

Social - SES

+4

Knowledge Base Article

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Service (Distributed Admin)

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Paid Rule Regular Expressions

In Paid Rule Conditions, RegEx is available to use for searching within Paid Initiative, Ad Set & Ad Variant names.​Use Cases of RegEx​Use CaseConditionsWhat would work?ExplanationCheck if the text is one of the exact phrasesIn the following three sentences if you want to check if the text is on

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Deep Research in Sprinklr Copilot

Deep Research is an advanced research mode within Copilot that generates research-grade analytical reports alongside high‑quality conversational interactions.. It prioritizes depth and reliability over speed by expanding data sources, applying multi-step analysis, and producing structured outputs wi

Knowledge Base Article

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Sprinklr AI+

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Create a Button-Based Bot

Before You BeginEnsure you have access to the Conversational AI Persona application.Read more about navigating through the PersonaCreating a New Bot Application:​​Keep the toggle for Enable Voice off, if you are making a simple chatbot application that will not involve IVR.1. Creating a Dialogue Tre

Service

Knowledge Base Article

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Button-Based Bot

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Integrating your Contentful Account with Sprinklr

OverviewBefore you start using Contentful as a channel to create Messages and Posts, you must integrate a Contentful account with Sprinklr. Ensure you have your authentication details for your Contentful account in hand before you start this process. Once the Contentful account is added and authenti

marketing

Knowledge Base Article

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Contentful & Sprinklr Integration

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Voice Queue (Per Call) Report

The Voice Queue (Per Call) Report provides comprehensive Queue details at the call level, counting each call as a single entity even if it is assigned multiple times. It offers in-depth information on service levels, service rates, abandons, calls taken, and various call times associated with each c

Service

Knowledge Base Article

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Detailed Report Glossary

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Create a Naming Convention

OverviewNaming Conventions automatically assign a name to Projects, Campaigns, Sub-Campaigns and Messages based on the specific configuration of that convention. Naming Conventions help standardize names across your organization and enable better tracking and reporting of Campaigns, Sub-Campaigns, P

marketing

Knowledge Base Article

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Naming Conventions

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Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

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Ads Publishing

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Content Management Using Engagement Dashboard (Advocacy)

Engagement within Sprinklr provides a way to enhance content approval and publishing using the Engagement dashboard. Engagement Dashboards allow you to create customized channel dashboards in which messages can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

social

Knowledge Base Article

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Yammer

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Archive Projects

OverviewYou can archive a Project that has been completed, deferred or canceled. This puts the Project in an archive without deleting it so you can restore or refer to it at a later date. You must be the owner of a Project to archive it. Archive a Project1. Navigate to the Portfolios window. Locate

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Projects

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Broadcast Advocacy Posts to Webex 

Webex Advocacy Notifier Integration Introducing integration of WebEx with Sprinklr Advocacy. Admins now can broadcast posts across WebEx, directly engaging employees within their specific groups. It will give employees the freedom to engage on the contents from WebEx environment. By enabling simulta

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Sprinklr Marketing: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with enhanced usability, parity gap addressal, consistent publishing and reporting, efficient content planning and seamless project management for impactful customer experiences!

marketing

Insights

social

Service

+2

Knowledge Base Article

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v18.8.2 (October)

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Standard Task Columns

OverviewWhenever you create a new Task Sheet view for an existing or new Project, it comes with six standard Task columns: Title, Task ID, Status, Priority, Start Date and Due Date. You can hide most of these columns or add more columns to your Task Sheet. However, you cannot change the columns'

marketing

Knowledge Base Article

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Columns in Tasks

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Journey Facilitator - Email

In this article, you will learn how to create and analyze end-to-end customer journeys for Email channel using Journey facilitator.WorkflowImporting leads into Sprinklr - Gather valuable leads by importing contacts using Audience Profiles into Sprinklr to send the intended message on the supported c

Service

Knowledge Base Article

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Outbound Email

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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

marketing

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App