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Live Chat Transcripts

A Live Chat transcript is the complete record of a conversation between a customer and an agent or bot, capturing all exchanged messages, attachments, and contextual details. It serves as a reliable reference for reviewing interactions, supporting customers, and integrating with external systems suc

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Live Chat Transcripts

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Create Snapchat Reach and Frequency Campaign

Snapchat's Reach and Frequency buying allows advertisers to purchase reach-optimized campaigns via the API, provided to advertisers to plan and buy campaigns in advance.​

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

+2

Knowledge Base Article

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Advanced Functionalities

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Testing Lead Generation Forms for LinkedIn Ads

Lead gen forms are a feature designed to facilitate lead generation on LinkedIn Publishing. They are applicable only for the Lead Generation Objective on LinkedIn.  Users can publish a lead generation campaign as a draft without publishing an ad. This functionality is essential for usability improve

marketing

Knowledge Base Article

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Advanced Use Cases

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Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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iOS - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Minimum supported Xcode version is Xcode 16.1.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two me

Service

Knowledge Base Article

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Older Versions

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iOS - v15.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Compatibility RequirementsEnsure that your setup meets the requirements listed below:Category Requirement Supported Version SDK Minimum iOS Version 15.1  Maximum Supported/T

Service

Knowledge Base Article

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Native 15.1.0

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

Service

Knowledge Base Article

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Stream Chat

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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

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Before you build

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

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Audit Checklist Builder

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Reply Box Functionalities

The Reply Box is a core component of Care Console where agents compose and send responses to customer messages. It provides the tools required to compose, format, and send replies across supported channels.​Agents can draft responses, select Smart Responses, add notes, choose reply accounts and repl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Android - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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How to Identify Comments as Being from Paid/Organic and Dark/Published Posts

In order to help you easily identify all of your ad & dark post comments and view them all in one place, this article will show you how to configure:Ad Comments Queue & Engagement DashboardDark Comments Queue & Engagement DashboardPaid Status Custom Field, Detection Rule & MacroDark

marketing

Inbound Rules

Ad Comment Moderation

Advertising

Knowledge Base Article

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Identifying Paid & Dark Comments

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Sprinklr Social: Value Realization Dashboard

Value Realization Dashboards helps you to measure business outcomes and take appropriate action. For each product, a summarized list of the many Use Cases (Primary Business Use Case) that highlight Sprinklr’s most important capabilities, demonstrate value and lead to Positive Business Outcomes(PBO).

experience:space

feature:reporting

Pbuc Value Dashboard

social

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Knowledge Base Article

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Standard reporting dashboards

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Configure Custom Webhook Header Fields for Inbound IVR Calls

Sprinklr supports extracting custom SIP header fields from inbound IVR calls using the Expose Custom Headers From Provider Webhook setting in the Voice Configurator section. This feature allows administrators to map and utilize metadata—such as SIPCallID, P-Asserted-Identity, and User-to-User—for dy

Service

Knowledge Base Article

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Configure Custom Webhook Header Fields for Inbound IVR Calls

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Unified Platform & Cross-Products: 19.5 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Unified Platform & Cross-Products ​Sprinklr Marketing​​Sprinklr Insights

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Adding Google.com as a source

Learn how to add Google.com as a Location Insights review source.Google.com is available as a premium source exclusively to Location Insights users. Brands can get access to the public reviews of their own locations as well as competitor locations on Google My Business (GMB) location pages. With a l

Insights

Knowledge Base Article

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Sources

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Add Content Source-Question Answer Pairs

​Use this feature when your AI Agent needs to respond to:Custom FAQsQuestions not addressed by other content sourcesSteps to add question‑answer pairsIn the AI Agent dashboard, go to Training Content and select View All under Question‑Answer Pairs.In the Question‑Answer Pairs window, select Add Ques

Knowledge Base Article

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Knowledge Content

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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How to Transfer Tags from Ads to Ad Comments via Rules

Get more insights into what people are saying about your products and prevent negative sentiments on your posts.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in d

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Transferring Tags from Ads to Ad Comments