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Overview: Inbound Voice Care

Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support, and giving a 360 degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Offering a simple and customizable

Service

Knowledge Base Article

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Introduction and Benefits of Voice Care

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Sprinklr Copilot - Capabilities for Insights

​Empowering strategic decision-making with AI-generated insights. Overview  Sprinklr Copilot is an advanced Research Assistant feature that can be used to identify relevant themes and generate insights from a global repository of Listening Data. Powered by generative AI technology, Sprinkl

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Sprinklr AI+

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How does the Adobe Ads Integration Work?

The Web Profile Builder creates a profile that, once assigned to a domain, automatically appends tracking codes to outbound posts with that domain.This greatly simplifies the process of creating appendments for outbound posts. Instead of requiring all users to consistently use the correct tagging ta

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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What is Intent Similarity, and how to resolve it?

OverviewText similarity refers to the measurement of how similar two or more pieces of text are in terms of their content, meaning, or structure. It involves comparing text documents and determining their degree of resemblance or likeness.Once you've added intents to your intent model, you can resol

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Unified Platform & Cross-Product: 18.11 Capabilities and Enhancements

Check out the latest feature enhancements that come with the 18.11 Release. Here's a glimpse of the feature advancements in Unified Platform, Display, and Presentations.

marketing

Insights

Cross-Product

social

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v18.11 Fall Release (November)

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Configure Processing Tool in Agent Copilot

The Processing Tool in Agent Copilot simplifies API responses by converting them into readable formats. It works with the API Tool to handle large datasets and allows custom formatting to match user needs.Key BenefitsImproved Readability: Converts complex API data into clear, easy-to-understand form

Knowledge Base Article

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Supported Tools

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What are Skills and how to use them ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. A customer expects that his/her query should be sent to an agent who has adequate knowledge and experience to resolve the issue faced by the customer. Unified

Service

Knowledge Base Article

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Unified Routing Overview

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Model Verification and Versioning within Contact Driver Models

The Versioning feature enables you to make changes in Contact Driver Models without affecting the existing deployed by efficient version management. Additionally, this also allows you to leverage AI to verify Contact Driver Models by checking for errors & warnings for each Contact Driver Group /

Service

Knowledge Base Article

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Creating Contact Driver Models

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TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

marketing

Knowledge Base Article

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Publish TikTok Ads

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Creating a Discovery

With Contact Driver Discoveries, you can leverage Sprinklr AI+ to automatically identify and generate a list of recommended contact drivers by analyzing contact center conversations. This AI-generated list can be customized to suit your needs, allowing you to effortlessly create a contact driver mod

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Discovering Contact Drivers

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About the AI+ Carousel Ad Copy Generator

Introduction In the realm of advertising and content creation, the ability to tell a captivating story can set your brand apart. Enter our feature: "Carousel Linked Stories with Custom Prompts" within the Ads Composer and Ads Creative Library. Designed for creative creators and content wri

marketing

Knowledge Base Article

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Sprinklr AI+

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Source Coverage in Locations Insights

Different ways of sourcing dataLocation Insights primarily accesses data via four channels for generating actionable AI based insights:Review Source PagesOwned AccountsFirst Party Data Ingestion (FPDI)Social ListeningReview Source PagesReviews for brands or services on a review page can be sourced i

Insights

Knowledge Base Article

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Sources

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Generating Personalized Links Using Profiles

This functionality enables you to generate customized and trackable links for every contact, making it easier to create survey links specifically designed for individual respondents based on their profile information and metadata. You can choose from individual Profiles, Profile Lists, or more advan

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Personalised Links

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Macro skill

OverviewA Macro skill enables you to execute predefined system macros within the Sprinklr system, allowing for automated and streamlined operations. To know more about creating a Macro, refer to the Create a Task Macro section within this article.Macro Skill Use CasesMacro Skill allows the dynamic

Service

Knowledge Base Article

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Dynamic Workflow

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Sprinklr Copilot for Marketing: Ads Reporting

The Sprinklr Copilot for Marketing: Ads Reporting is your AI-powered assistant that quickly transforms complex advertising data into instant, clear insights. It now includes chat interface that lets you ask queries about the data in your dashboard, and summarize key parameters from the dashboard to

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Omnichannel Handover Protocol

Sprinklr will enable any external 3rd party Bot to participate in a conversation with the customer on any of the Modern Messaging channels like Twitter, WhatsApp, Sprinklr LiveChat, etc. This capability makes it possible for a brand to use an external or their own Bot for handling automated response

Knowledge Base Article

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API

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Smart Summary on Case Closure via After Call Work

After a call between an agent and a customer ends, Sprinklr AI+ generates a summary of the conversation using transcribed messages in the ACW (After Call Work) form.How does it work?To generate a summary, the transcribed voice messages between the brand and the customer will be sent to Sprinklr AI+

Service

Knowledge Base Article

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Agent Assist

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Answering Machine Detection Policy (AMD Policy)

The Answering Machine Detection Policy allows admins and supervisors to fine-tune how the system identifies whether an answered call is picked up by a human or a voicemail. It aims to give non-engineering teams the ability to easily fine-tune and optimize the Answering Machine Detection (AMD) model

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Answering Machine Detection

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Strategy Group Overview

Optimizing multiple variables that comprise your campaigns, ad sets, and ads is a difficult decision that can often lead to a “set it and forget it” strategy. Determining the appropriate optimization strategy can be a tedious and manual task that, without analysis, can prevent your campaigns from re

marketing

Knowledge Base Article

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Overview

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Drill down on a widget

Drill down is a feature that enables users to explore specific data points within a widget, providing a more detailed analysis of a selected dimension/topic with just one click. It allows users to delve deeper into data insights while still keeping the original widget accessible, promoting greater e

Drill Down

Insights

drill down on a widget

Knowledge Base Article

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Drill Down