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Marketing Manager Persona App

Marketing managers are usually responsible for leading the marketing strategies for their brand by Evaluating marketing campaigns and monitoring performancePlanning and developing campaign strategiesManaging marketing team and their tasksMarketing managers would usually work with the following capab

marketing

Marketing Manager

Persona Apps

Knowledge Base Article

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Marketing Manager Persona App

RS
Error Handling in CRM User Mapping

When integrating CRM systems like Salesforce with Sprinklr, it's crucial to ensure accurate and consistent user mapping. This section outlines the error handling and validation checks required during the user mapping process.Validation Rules for Adding/Updating User MappingEnsure that the follo

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Multiple Captions for Advocacy Posts

The Multiple Caption feature will allow content curators to create multiple caption options for the same post. This will enable advocates to select their preferred content copy and share that on their social channels. Sharing of diverse content by advocates increases the reach and visibility of the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Color-coding in Project Kanban View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For example, you can use different colors to represent completed, in-progress, or not-started tasks. In Kanban view, only the left seam of the cards is colored. You ca

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Project Kanban View

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Shared Projects

OverviewThe Shared Projects section on your Portfolios window, enables you to see all the Projects that have been shared with you for ease of access. This section lets you view all the Projects where you are a collaborator but not the Portfolios to which the Projects belong. ​Navigating to Shared Pr

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Sharing and Access

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Automated Quality Assurance (QA) in IVR

Automated Quality Assurance (QA) in IVR systems streamlines the process of retesting by enabling administrators to define standard use cases and restart a previously executed voice cases, whether it was successful or failed. This feature allows administrators to follow the exact path taken during th

Service

Knowledge Base Article

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Automated QA in IVR

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Yext Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Yext within the Sprinklr platform. Yext Capabilities and Limitations Functionality Sprinklr Supported  Engagement Pull in revie

experience:space

Yext

article:howto

Yext Capabilities and Limitations

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Knowledge Base Article

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Yext

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Defining routing logic (Routing configurations) - Skill based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like dropping the skills tagged with the case, increasi

Service

Knowledge Base Article

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Setting up Skill based routing

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Create a New Reporting Dashboard

OverviewYou can create multiple dashboards in Global Reporting to view analytics for Projects and Tasks across all Portfolios. You can customize your dashboards with layered filters and widgets to gain specific, actionable insights and detailed reporting on your Projects and Tasks.Create a Reporting

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Global Reporting

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Image Editor - Manual Editing

OverviewWhile creating a Post on the Sprinklr Marketing platform, you can add images and edit them to meet your requirements. The Image Editor can be used to create You can manually crop your image, add effects and filters, overlay images, shapes, and text, and tune the image according to your need

marketing

Knowledge Base Article

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Content Creation

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

experience:space

Publish Content to Google My Business

Google

Google My Business

+11

Knowledge Base Article

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Google My Business

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Members: Leaderboard(Advocacy)

The 'Members' menu option in the advocacy site enables advocates to access a leaderboard that ranks participants based on the points they have earned through gamification. Gamification includes points, badges, leaderboard, and rewards. Advocates have the opportunity to receive points throu

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Content Creator Persona App

Content creators are users within an organization or external agencies who are responsible for planning, creating and publishing content across one or more marketing channels, ensuring that the content aligns with the brand's campaign objectives. A content creator would typically have the follo

marketing

Persona Apps

Content Creator

Knowledge Base Article

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Content Creator Persona App

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Visual Guidelines and Dynamic Snapping

IntroductionDisplay and Presentations builder is overhauled to support real-time dynamic Visual Guidelines and Auto-Snapping for easier layout management, significantly improving the ease of arranging and managing widgets and layout components. This enables you to create clean, consistent, and w

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Configure deflection page

Note: Before working with the deflection builder explained in this article, ensure you are familiar with the concepts covered in Getting started with deflection article .OverviewThe Sprinklr Deflection Builder is designed to create channel deflection links, enabling easy redirection of users from so

Service

Knowledge Base Article

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Configuration Steps

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DVT Part 1: Create Dynamic Video Templates

Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. Our renderer smoothens and accelerates the video creation process, ensuring a better experience for you. Create video templates in Sprinklr's asset manager by importing the A

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Sprinklr Service: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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X Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for X. For example, How to track which segment of your audience is performing better. Is

marketing

Knowledge Base Article

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Reporting & Analytics

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Color-coding in Task Timeline View

OverviewColor-coding helps to visually emphasize and differentiate between the tasks in task timeline view. For example, you can use different colors to represent completed, in-progress, or not-started tasks. You can color-code your tasks in Timeline view by using the Color by Field option. You can

marketing

PM_TASK_TIMELINE_VIEW_2

Knowledge Base Article

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Task Timeline View

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Organic Split (A/B) Testing on Sprinklr 

OverviewA/B testing for organic content on social media is a method used by brands to compare two or more versions of a post, creative, or message to determine which performs better in terms of engagement, reach, or conversions. By systematically testing variations of content, brands can optimize th

Publishing - SES

social

Sprinklr Social

20.10

+2

Knowledge Base Article

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Advanced capabilities