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Drill down on a widget

Drill down is a feature that enables users to explore specific data points within a widget, providing a more detailed analysis of a selected dimension/topic with just one click. It allows users to delve deeper into data insights while still keeping the original widget accessible, promoting greater e

Drill Down

Insights

drill down on a widget

Knowledge Base Article

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Drill Down

RS
Audit Checklist Permissions

Following are the permissions and corresponding descriptions relevant to the audit checklist.Audit Checklist ReponsesPermissionDescriptionWhen QM is not enabledViewAllows users to view audit in the virality and case third pane.EditAllows users to edit the completed audit done by the logged-in user.D

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Audit Checklist Builder

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Guided Workflows in Care Console

How Guided Workflows guide agents through the interaction with customers — delivering step-by-step talking points and the next best actions to drive a better, more reliable customer experience.A Guided Workflow is a business process automation tool that collects inputs and performs actions as per th

Service

Knowledge Base Article

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Guided Workflows in Agent Desktop

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Response Compliance in Care Console

Agents can use Response Compliance on the agent desktop while publishing replies for day-to-day queries. While publishing a reply in the reply box, you will see "Compliance Issues" if any, towards the right side of the box. If the response stands correct on all the above parameters, it gen

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Response Compliance

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for better engagement

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

Service

GPT-AI

Community

Knowledge Base Article

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Community

RS
Care Console iFrame

Sprinklr's Care Console is a comprehensive, omnichannel customer support platform designed to help businesses manage customer interactions across various channels, including social media, email, chat, and more. The Care Console iFrame is an embeddable interface that allows companies to integrate Spr

marketing

Insights

social

Service

Knowledge Base Article

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iFrame

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Reporting Glossary for Quality Management and Conversational Analytics

Audit Checklist Response ReportField NameDescriptionChecklist Response CountNumber of times the checklist is evaluated.UserPerson who performed the evaluation.ChecklistName of the checklist used for evaluations.For UserAgent evaluated in the assessment.Evaluation IDUnique identifier for each evaluat

Service

Knowledge Base Article

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Reporting

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Sprinklr Copilot for Guided Workflow Summaries

AI+ workflow summarisation enables administrators to automatically generate concise, standardised descriptions for guided workflows using AI. This capability analyses existing workflow metadata and structure to create a short summary that can be reviewed and applied directly to the Description field

Knowledge Base Article

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Guided Workflows UI Capabilities

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Reply Assistance

Sprinklr AI+ can assist you in several ways, such as expanding text to provide more detailed responses, analyzing tonality to ensure appropriate language use, translating messages to support multilingual interactions, and paraphrasing or correcting grammar to improve overall communication. By provid

Integrations

ChatGPT

Service

Knowledge Base Article

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Agent Assist

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Manage Inbound Change Sets

Inbound Change Sets allow administrators to deploy configuration updates sent from another connected Sprinklr environment (for example, from Sandbox to Production) to the enviornment you are logged in to. When an inbound change set arrives, it appears in the Inbound Change Sets tab with a status of

experience:space

Rollback Changesets

Insights

social

+12

Knowledge Base Article

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Deploying Inbound Change Set

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Translate Localized Message Copies Using Custom LLMs

Sprinklr now offers greater flexibility in localizing your messages by allowing you to use your preferred custom LLM (Large Language Model) instead of the default Google Translate integration. This gives brands more control over translation accuracy, tone, and context—especially useful for regi

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Content Localisation

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TVEyes as a source

Learn how you can use TVEyes as a source for MM&A to monitor and analyze additional broadcast data from TV and Radio channels.TVEyes is a leading broadcast data vendor specializing in global news content from TV & Radio channels. With global coverage and rich data assets, TVEyes allows you t

Insights

Knowledge Base Article

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Source related

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Reporting on Smart Comprehend

You can create reporting widgets to view the usage and adoption of the Smart Comprehend capability.To configure a Reporting WidgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboard within the Dashboa

Service

Knowledge Base Article

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Smart Comprehend

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How to Create Contact Drivers within Contact Driver Models

In each contact driver model, you can include two components: contact driver groups and contact drivers. The deepest level of the contact driver hierarchy is referred to as contact drivers, while everything preceding it consists of groups of contact drivers known as contact driver groups.For example

Service

Knowledge Base Article

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Creating Contact Driver Models

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Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

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v18.2 Winter Release (February)

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Sprinklr v15.5.0 – Sprinklr Insights Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

New Capabilities and Enhancements

+6

release_note

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v15.5.0 (July)

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Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

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Troubleshooting & FAQs