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RS
Visual Guidelines and Dynamic Snapping

IntroductionDisplay and Presentations builder is overhauled to support real-time dynamic Visual Guidelines and Auto-Snapping for easier layout management, significantly improving the ease of arranging and managing widgets and layout components. This enables you to create clean, consistent, and w

Display - SES

social

Social - SES

Knowledge Base Article

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Display

RS
Configure deflection page

Note: Before working with the deflection builder explained in this article, ensure you are familiar with the concepts covered in Getting started with deflection article .OverviewThe Sprinklr Deflection Builder is designed to create channel deflection links, enabling easy redirection of users from so

Service

Knowledge Base Article

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Configuration Steps

SH
Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

RS
Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

social

Service

Knowledge Base Article

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Use-Case Deployments

RS
Update Properties Tool

The Update Properties Tool is used to capture or update the value of a variable or custom field during a workflow. This allows dynamic modification and tracking of data as the workflow progresses.For example, a customer may ask a digital assistant for the Point of View (POV) on a company. To handle

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

RS
Publish a Post using Gainsight Community

In this article, you will learn how to publish posts from Quick Publisher for multiple accounts. Gainsight community guidelines will govern the aspect ratio and image media published via API. Message Type Supported in Gainsight Community QuestionConversation Steps to Access Gainsight Community on Qu

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Create Columns and Publish on Gainsight Community

RS
Sprinklr Service: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

RS
Detailed Voice Transfer Extract

The detailed transfer extract focuses on call transfer activity within voice interactions. This captures granular transfer-level records generated during voice conversations, providing visibility into how calls are routed, transferred, and received across agents, queues, IVRs, and external destinati

Knowledge Base Article

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Voice Data Extracts

SH
Entity operator in the Topic builder

In this article, you will learn how to use the Entity operator in Topic Builder to build topics easily and efficiently. ​​Building a Topic/Keyword list to fetch mentions on an interested brand, person, or location can be very tedious, requiring long and complex queries to filter out unwanted spam fr

Topic Builder

Insights

Entity Operator

Knowledge Base Article

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FAQs and Advanced Use-cases

SH
X Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for X. For example, How to track which segment of your audience is performing better. Is

marketing

Knowledge Base Article

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Reporting & Analytics

SH
Manager Permissions for Export Link

The Export Link permissions will allow users to download/access files from export links. Currently, if you have access to any module on the platform, you can download files from links in emails, notifications, etc. After enabling this feature, users will need an Export Link permission to download fi

Permissions for Export Link

Knowledge Base Article

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Security

SH
How to Create Lookalike Audiences

Creating a Lookalike Audience in Audience Manager helps you reach new people who are likely to be interested in your business because they are similar to your best existing customers. It increases the probability of generating high-quality leads and offers more value on ad spend.To Create a Lookalik

marketing

Knowledge Base Article

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Create Lookalike Audience

RS
Sprinklr Extend Mobile App

Sprinklr Advocacy works seamlessly on all browsers (desktop, tablets, and mobile), Android applications as well as iOS applications. Importance of Advocacy Site within Mobile AppsUser Experience: When the application is accessible and fully functional across different platforms, users don't have to

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

SH
Sprinklr v15.11.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Fall Release 2020

product:marketing

+5

release_note

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v15.11.0 (October)

SH
Compose Facebook Social and Political Ads

Leverage social and political ads from Facebook to publish ads related to sensitive social and political topics and make more conversions by attracting more audiences. Social and Political issues are sensitive topics that are heavily debated and seek to influence public opinion. Hence, Facebook requ

marketing

Knowledge Base Article

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Facebook Ad Formats

RS
Sharing Tasks Internally via Link

OverviewYou can share Tasks internally with members of your team by simply copying the Task link and sharing it with your team. Task links can be copied in three ways: through the Task Overlay, from the Task Sheet itself and using the Task ID. Task ID is a unique code assigned to each Task which ca

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

+3

Knowledge Base Article

 • 

Platform Basics

RS
Understanding Roles and Permissions 

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

SH
Defining routing logic (Routing configurations) - Queue based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like increasing priority of pending cases, sending case

Service

Knowledge Base Article

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Setting up Queues based routing

SH
Sprinklr Marketing: 18.5 Capabilities and Enhancements

With this release, we are focusing on increasing productivity and saving time with Project Management and Automated Ads, along with practical integrations for Content Marketing and AI-powered enhancements for paid content.

18.5 Release

Sprinklr Marketing

Knowledge Base Article

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v18.5 Spring Release (May)

RS
Setting Up Salesforce Outbound Message Event Workflow in CFM

This guide provides step-by-step instructions for setting up a Salesforce Outbound Message Event Workflow in CFM. The event triggers when an outbound message is received and the specified flow conditions in Salesforce are met. Introduction to Salesforce Outbound Message Event The Salesforce Outbound

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events