In this article, you will learn how to publish posts from Quick Publisher for multiple accounts. Gainsight community guidelines will govern the aspect ratio and image media published via API.

Message Type Supported in Gainsight Community

• Question

• Conversation

Steps to Access Gainsight Community on Quick Publisher

Here's how you can navigate to Quick Publisher while using Gainsight Community:

1. Navigate to Quick Publisher

Go to Launch Pad > Sprinklr Social > Quick Publish (Under Publish in Engage).

2. Create a Post

Click Create Post and fill in the required details.

3. Select the Gainsight Community Account

• Under Select Account, choose your Gainsight Community account.

• Alternatively, click Advanced Search to find the account. The Advanced Search window will look like this:

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• To find your account fill in details in the following fields:

  • Select Attributes: Choose the account type.

  • Select Values: Choose the account values.

  • Save Selection as Account Groups: Give your account group a name.

  • Click Add Accounts.

4. Compose Your Message

Go to Message and type your post content. Select Allow Replies to enable replies on your post, and Sticky Topic to pin the topic to the top of the group. This works like pinning a message in a WhatsApp group.

5. Select Tags and Custom Fields

• Select Tags to categorize your post.

• Under Show Properties, select Custom Fields to add any additional custom fields.

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6. Approval Settings

• Select Approval Type: ​​

1. Not Required: Choose if no approval is needed.

2. ​Required by Account Owner: Choose if approval is needed from the account owner. ​

3. ​Follows an Approval Path: Select if an approval path is set up.

• Add an Approval Note for the approver.

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7. Schedule the Post

Click Schedule Post to set a different posting time:

• Date: Select a date.

• Time: Choose a time.

• Time Zone: Select the time zone.

• Repeat Post: Choose how often you want the post to repeat (e.g., Daily, Weekly, Fortnightly, Monthly, Custom Repetition).

• Notify Me: Check Notify me everywhere 30 minutes before for reminders.

• Smart Schedule: Use AI to suggest the best time for maximum engagement.

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8. Publish

• Select Post to publish immediately.

• Select Schedule if the post is to be scheduled for later.

• Check Publish Another to create another post.