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Sprinklr Copilot for Marketing: Ads Reporting

The Sprinklr Copilot for Marketing: Ads Reporting is your AI-powered assistant that quickly transforms complex advertising data into instant, clear insights. It now includes chat interface that lets you ask queries about the data in your dashboard, and summarize key parameters from the dashboard to

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Prerequisites - WhatsApp Account Addition/Migration

This article lists the prerequisites, eligibility criteria, and process for adding a new WhatsApp Business Account (WABA) or migrating an existing one into Sprinklr.​Note: Before you begin, review these requirements and notes:Admin-level access to the Meta Business Manager: The person whose personal

Service

Knowledge Base Article

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WhatsApp Account Addition

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Image Editor - Manual Editing

OverviewWhile creating a Post on the Sprinklr Marketing platform, you can add images and edit them to meet your requirements. The Image Editor can be used to create You can manually crop your image, add effects and filters, overlay images, shapes, and text, and tune the image according to your need

marketing

Knowledge Base Article

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Content Creation

SH
Add a Stack Exchange Account

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse fields. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating.

social

Stack Exchange

Add a Stack Exchange Account

Knowledge Base Article

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Stack Exchange

SH
Sprinklr v16.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Winter Release 2021

Modern Engagement Capabilities and Enhancements

16.2.0

+5

release_note

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v16.2.0 (February)

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Setting up Agent Capacity

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Agent Self Monitoring - Voice (Inbound)

The Agent Self-monitoring Reporting Dashboard (Inbound) is a standard dashboard created for agents to provide a quick summary of an agent's inbound call activity. As an agent, you use this dashboard as a self-evaluation tool and view your performance for the selected timeframe. The dashboard pr

Service

Knowledge Base Article

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Overview of Simplified Inbound Agent Experience

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Campaign Third Pane - Collaborate

When you open a Campaign in the third pane, you can access in-depth information of the campaign and collaborate with other team members through messages on the campaign.To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’

marketing

Third Pane

campaigns

collaboration

+1

Knowledge Base Article

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Campaign Third Pane

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Offline Conversions - Import Template

For successfully enabling offline conversions, it is essential to create an Import Template.​The Template has 1. Import Name2. Connector Type3. File Mapping4. Recipients​​​Import Name The Import Template Name will later be used while creating the Conversion Export.​ConnectorsUsers can select one of

marketing

Knowledge Base Article

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Offline Conversions

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Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

Service

Knowledge Base Article

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Journey Builder

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Deflection to Other Channel

In this article we will learn about how admins can configure IVR to deflect customer from IVR to digital channels when customers wait to connect to an agent.Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance

Service

Knowledge Base Article

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IVR Use Cases

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Discovery of Generative AI FAQ Bot

OverviewThis article will serve as a guide to discovering the requirements for building a Generative AI-powered FAQ Bot.Use Cases of Generative AI FAQ BotIdentify your requirements for the FAQ Bot. Depending on your needs, two main use cases can be as follows:Fully FAQ-Based Bot: If your requirement

Service

Knowledge Base Article

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Before you build

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Localize Advocacy Site Experience in Supported Languages

With customers from all over the world, Sprinklr caters to the needs of this diverse advocate base of the brands through its diverse set of supported languages. Localization in Sprinklr Advocacy involves tailoring and adapting the user experience to resonate with the linguistic and regional preferen

Localisation Tab

Advocacy

Advocacy - SES

social

+3

Knowledge Base Article

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Platform Configuration

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Entity Studio - An Overview

Entity Studio is Sprinklr’s no-code data modeling and application framework that allows organizations to define, manage, and operationalize business data directly within the Sprinklr platform. ​It provides a structured way to: Create custom data models Define relationsh

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Entity Studio - An Overview

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Custom Field - Best Practices

In this article, we will cover the best practices on how to utilize custom fields.OverviewKnowing best practices for organizing and grouping custom properties can assist you in optimizing both end-user experience and the efficiency of your data storage.These principles apply to the following:Outboun

experience:space

article:howto

Custom Fields

social

+1

Knowledge Base Article

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Custom Fields

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Guided Workflow - Secure Screen - Display Components

OverviewThis article provides an overview of the Secure Screen Node components in Sprinklr's guided workflows, focusing on the Banner and Description Text features. It highlights their key functionalities, customization options, and practical use cases for enhancing user experience and ensuring data

Service

Knowledge Base Article

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Guided Workflow Canvas

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How to Identify Comments as Being from Paid/Organic and Dark/Published Posts

In order to help you easily identify all of your ad & dark post comments and view them all in one place, this article will show you how to configure:Ad Comments Queue & Engagement DashboardDark Comments Queue & Engagement DashboardPaid Status Custom Field, Detection Rule & MacroDark

marketing

Inbound Rules

Ad Comment Moderation

Advertising

Knowledge Base Article

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Identifying Paid & Dark Comments

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Schedule Callback while in the queue or EWT is high

In this article we will learn about how admins can configure IVR to schedule a callback when customers wait to connect to an agent.   Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance. Throughout this proce

Service

Knowledge Base Article

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IVR Use Cases

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Stack Exchange