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Create and Assign Connected User Groups

Overview Based on the Dynamic User Groups, Connected User Groups allow us to set the corresponding User Group/Task Queue as a subscriber to a task within the Workflow Engine. Create a Connected User Group Click the New Tab icon  and select Settings under the Social C

experience:space

Insights

release:N-A

productmodule:workflow-engine

+9

Knowledge Base Article

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Create and Assign Connected User Groups

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Voicemail/Answering Machine Detection for Dialer Calls

Answering Machine Detection (AMD) is a technology used in telecommunications to identify whether a call has been answered by a human or a machine, such as an answering machine or voicemail system. This technology plays a crucial role in optimizing communication strategies by determining the appropri

Service

Knowledge Base Article

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Answering Machine Detection

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Manage Reporting Dashboards

Within a Reporting Dashboard, there are several actions you can take to manage the dashboards.Edit Dashboard's Name and TagsEdit a Reporting Dashboard's Name and Tags by hovering over the Options icon  and selecting Edit.Make your desired changes and click&nbs

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

RS
Publish and Manage Threaded Tweets (Distributed User)

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

experience:space

Preview Twitter Threads in Engagement Dashboards

social

Posting Threaded Tweets

+11

Knowledge Base Article

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Publishing & Calendar (Distributed User)

RS
Tag Posts (Owned Content)

OverviewIf creating a Shoppable Gallery, Landing Page, or instrumenting Product Pages (PDP), you must tag posts with specific products using the Product Custom Field.The tag takes the form of a custom field, so you will be able to find and tag products in either the the Message's/Post's De

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

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Gallery

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View Percentage Workflow Completion

With a visual representation of the Workflow Completion Percentage within the overview tab of the Campaigns and Sub-Campaigns, you can gain valuable insights on the number of completed tasks, the total number of tasks, and the current progress status of the workflow, enabling a comprehensive underst

campaign management

Percentage Workflow Completion

marketing

campaigns

Knowledge Base Article

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Functionalities

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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Introduction to Quick Search (Navigation + Permissions)

Quick Search helps you search and analyze billions of conversations on social media and the web.Sprinklr's Quick Search, previously known as Listening Explorer, allows you to quickly search and analyze billions of conversations on social media and the web. With the help of Quick Search, you can

Insights

Knowledge Base Article

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Quick Search

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

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release_note

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v18.8 Summer Release (August)

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Service Reporting Copilot

Service Reporting Copilot is an intelligent assistant designed to simplify and streamline the way you navigate, create, and interpret dashboards. Whether you're part of an internal team or a client, Copilot helps eliminate the need to manually sift through complex metrics and dimensions or assemble

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Service Reporting Copilot

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Manage Brief Templates

Overview From the Brief Designer management page, you are able to edit, delete, clone, and view Brief Templates.Edit a Brief TemplateHover over the Brief Template's Options icon and select the Edit option.​Upon updating the Brief Template configuration, click Save to save your changes. The Temp

brief templates

marketing

Knowledge Base Article

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Types of Brief Templates

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Configure Webforms Using Customer-Facing Guided Workflows

OverviewCustomer-facing Guided Workflows can be configured as webforms on a brand's website, providing an interactive and user-friendly experience for customers. Whether it's a complaint form, registration form, order form, or any other type of webform, brands can leverage customer-facing

Service

Knowledge Base Article

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Webforms

RS
Moving Posts from a Content List

OverviewSprinklr’s Rule Engine allows you to automatically move content from one content list to another in bulk. This article will guide you through the process step by step.​Steps to Move Posts from a Content List​Step 1: Create a Rule Go to Sprinklr Social > Manage Rules. In the Rule Engine, s

Advocacy - SES

social

New Article

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Asset macros

Using macro, you can take an action or a set of actions on entities which help to automate tasks & reduce manual efforts. You can apply Asset macros on assets to take multiple actions on an asset the same way you can with other entity types. This article helps you with the steps to apply multip

social

Apply actions using asset macros

Apply macros on assets

Asset macros

Knowledge Base Article

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Asset classes with macros

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Create Sub-cases linked to a Case in Care Console

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Handling Sub Cases in Agent Desktop

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Twilio Porting

Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user. The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number

service channels - voice

Service

Knowledge Base Article

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Twilio Porting

RS
Add and Manage Data Retention Policy

The Data Retention Policy ensures adherence to client policies and legal obligations by purging data for a certain time period. This feature enables you to delete messages at the message level based on predefined conditions and after a set timeframe. Typically, this feature is available by default o

experience:space

Data Retention Policy - Owned Data

marketing

Add Data Retention Policy

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Knowledge Base Article

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Privacy Guides

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Troubleshooting Steps

Microphone settingsMake sure apps have access to the microphone.​​ Note: Add the microphone if you don't see it after updating Windows 11. Give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone, and ensure Microphone access i

service channels - voice

Service

Knowledge Base Article

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Telephony Services Troubleshooting

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Universal Search: Profile Option

Universal Search supports searching by Profile. Audience Profile can be searched by Profile Name, Channel, Global Profile List, Workspace Profile List, and Tags. There is no minimum number of characters required for Universal Search of Audience Profiles. This capability is partic

experience:space

Insights

social

Service

+9

Knowledge Base Article

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Universal Search